Hello all! I desperately need help before I lose my mind.
I purchased a brand-new 60PM6700 from Newegg as have a lot of us. The set arrived last week and much to my disappointment I couldn't get either of two pair of fully-charged Xpand 105BT glasses to synch with the television. I then tried the Samsung SSG-5100GB and neither of two pair would synch, as well. Finally I tried a pair of fully-charged LG AG-S350 glasses and managed to get them to synch and work for approximately one hour. From that point forward, I could never get any of the glasses to stay paired for more than 3-5 seconds and most of the time they would not pair at all. After three days of pulling my hair out I called Newegg and they agreed to exchange the set for another brand-new one, as LG technical support was inept and didn't even understand that the television required active lens 3D glasses.
Yesterday the new set arrived and the exact same thing is happening. I managed to get the Xpand glasses to synch for approximately two minutes and the LG glasses will occasionally synch for a few seconds, then turn off. Apart from occasionally synching (perhaps one in ten tries) the glasses, regardless of brand, just sit there in pairing mode until they give up and turn off.
In order to try to eliminate variables I have confirmed that this problem exists when I am displaying 3D content both from Blu-Ray and when displaying content from the player's own internal media streamer (click Home, then pick a 3D video to stream), which leads me to conclude that the problem is not with my Blu-Ray player or my HDMI cable from the player to the television. I have tried turning off the wireless G internet in my home, thinking perhaps there was interference with the Bluetooth pairing between the set and the glasses, but that did not help. Additionally, I have connected the Blu-Ray player directly to the television, bypassing the receiver, and have the same result. On both televisions I updated the firmware to the latest version available.
I find it hard to believe that I have received two televisions with the same defect and I likewise find it hard to believe that six pairs of active 3D glasses from three different manufactures are defective. Thus, I conclude that there has to be some other variable up to and including some sort of interference that is breaking the synchronization signal between the television and the glasses.
This is my setup:
LG 60PM6700 television
Pioneer VSX-1021-K receiver connected to HDMI input 1 on television
3.1 speaker setup (Left, Right, Center, and sub)
Panasonic DMP-BDT220 Blu-Ray player connected to receiver (also tested connected directly to HDMI input 4 on television)
Oppo DV-970HD DVD/SACD player connected to receiver
AT&T U-Verse Motorola VIP-2250 cable box connected to receiver
Nintendo Wii connected to receiver
Does anyone have any suggestions? I've spent well over two hours on Google trying to find a similar story and I'm coming up empty handed except for a spate of issues people were reporting with 2011 model year Samsung televisions. I really, REALLY like this television and would like to keep it, but I expect it to work 100% as advertised and would like to solve this mystery.
Any ideas or suggestions are welcome and appreciated. If I can get an answer anywhere it will be here at AVS.