Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 144 - AVS Forum
Forum Jump: 
Reply
 
Thread Tools
post #4291 of 4310 Old 06-26-2014, 08:56 PM
Senior Member
 
TahoeDust's Avatar
 
Join Date: Oct 2007
Posts: 386
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 19
I got my 60e7000 setup today. The only TVs I have ever seen that I would call better have been Kuros. I have spent time with VT series Panasonics and I don't think I would say this E7000 Samsung is better, but I would have trouble saying it is not it close to it's equal.

Amazing TV. Smooth as butter, inky blacks, great shadow detail, accurate colors, and plenty of pop.

I am watching the BBC Life blu ray and it is incredible.
TahoeDust is online now  
Sponsored Links
Advertisement
 
post #4292 of 4310 Old 07-16-2014, 09:00 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
Haven't been around the forums lately since I haven't been in the market for a TV and I haven't experienced any problems....until now.

I turned on my TV (PN60E7000) yesterday morning and a few minutes later it shut off on its own. The red power light continuously blinked in cycles of 10. I unplugged from the wall, re-plugged, and it turned on. It worked fine the rest of the day. Today after turning it on it has done the same thing. First shutting off and the red light blinking 10 times, then turning on after unplugging and re-plugging.

I bought the TV from Amazon in May 2012 so I am sure I am out of warranty. From the research I done I've read about bad capacitors, and changing out the power board.

So I am here for advice and/or opinions. Should I call a repair guy or try to DIY the issue myself? How much do repairs normally cost? Since the set is 2 years old is it even worth calling Samsung?

Thanks.
ruiz00tx is offline  
post #4293 of 4310 Old 07-16-2014, 09:07 AM
Member
 
Scag2's Avatar
 
Join Date: Jan 2006
Posts: 177
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
had the same problem recently. Register the TV on the Samsung site and you get an instant 3 month warranty. Then call them and they will assign a tech in your area.

Mine went from the power capacitor, main board, to replacing the whole panel.

YouTube video here
Scag2 is offline  
post #4294 of 4310 Old 07-16-2014, 09:22 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
ferl,

I was just reading your post. You bought your set the same time I bought mine. I guess I will call Samsung and see if they'll help. Any tips on what to say and how what is the magic question to get you from level 1 service to level 2 service?





Quote:
Originally Posted by ferl View Post
Quote:Originally Posted by SeanD12 

Hi guys, I have a 64E8000 all of sudden Tv turns off by it's self. And freezes. Also Wifi stopped working. Is this a firmware or Hardware issue. ? Had the Tv for about 2 years.


My guess would be hardware unless you just recently did a firmware update and then started having problems. It could be the wifi module or just as easily another component. Some folks have issues with Samsung, but my experience with them has been great. On 2 occasions with differnt TV's that were out of warranty, they made good on the problems. One of the displays they replaced after 1 attempt to repair it. They just repaired my E8000. It was purchased 5-2012 and I called them 3-17-14 and the repair tech came 3-20-14 and repaired it under a 1 time warranty extension. If you call them (and you're not a babbling idiot and have some telephone skills) they'll cave in for a one time warranty repair.
The issue I had was the TV would power off and could not be restarted. I had to unplug the TV in order to get it to turn on again. My display is mounted to the wall so I was flipping the breaker to depower the thing. As far as the hardware issue, no one can diagnose the problem unless they are at your home. In my case they came out with several replacement boards in hand. The tech then goes into the service menu and can see if any component is generating errors. The wifi board is one of the suspected components even if you're not using wifi. In my case they found nothing in the service menu to point at a specific component, so based on his experience he changed the main power supply. It has been rock solid since. I asked him what this would have cost me and he guessed at about $500.

My suggestion is to call Samsung and go into that call knowing that you will get nowhere with the first level of customer service because you are out of warranty. That's how companies operate these days. The next level of customer support are the reps that have the authority and will fix the TV no charge.
ruiz00tx is offline  
post #4295 of 4310 Old 07-16-2014, 09:27 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
Scag2,

I think I registered my tv back when I bought but I'll give your idea a try and register it again. My TV is mounted on the wall, what's the best way to view the S/N #?
ruiz00tx is offline  
post #4296 of 4310 Old 07-16-2014, 09:38 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
Quote:
Originally Posted by ruiz00tx View Post
Scag2,

I think I registered my tv back when I bought but I'll give your idea a try and register it again. My TV is mounted on the wall, what's the best way to view the S/N #?
Found it, I was able to take a pic of it with my phone.
ruiz00tx is offline  
post #4297 of 4310 Old 07-16-2014, 10:32 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
Just talked to a rep at Samsung. She set up a service order and gave me the number to a local repair shop. She said my warranty expired in May of 2013.
ruiz00tx is offline  
post #4298 of 4310 Old 07-16-2014, 10:42 AM
Senior Member
 
TahoeDust's Avatar
 
Join Date: Oct 2007
Posts: 386
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 19
Quote:
Originally Posted by ruiz00tx View Post
Just talked to a rep at Samsung. She set up a service order and gave me the number to a local repair shop. She said my warranty expired in May of 2013.
So, are they doing an exception and covering the cost of repair? I have heard of them doing this in the past.

Samsung PN60E7000
Sony HT-CT770
Custom HTPC - 3.2GHz/8TB/8GB/HD5670
TahoeDust is online now  
post #4299 of 4310 Old 07-16-2014, 10:52 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
No, she said I would be responsible for the cost.
ruiz00tx is offline  
post #4300 of 4310 Old 07-16-2014, 12:44 PM
Member
 
Scag2's Avatar
 
Join Date: Jan 2006
Posts: 177
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
be careful that cost could turn out to be a lot of money. Hopefully, they just replace the power capacitor and it works. My situation was three separate times they had to come out and ended up replacing every part in the tv, including the panel.

Last edited by Scag2; 07-16-2014 at 12:48 PM.
Scag2 is offline  
post #4301 of 4310 Old 07-16-2014, 01:35 PM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
I'm going to ask if they charge a trip charge before they come out. If they don't I don't mind if they come and give me an estimate before making any repairs. If it's reasonalbe I'll go through with it, if it's too expensive or if they're going to charge me $75 just for diagnosing it then I might just try to replace the power board with the help of a neighbor.

They want $125 just for coming out and diagnosing. I emailed shopjimmy my symptoms I'll wait to see what they say.

Last edited by ruiz00tx; 07-16-2014 at 04:06 PM.
ruiz00tx is offline  
post #4302 of 4310 Old 07-16-2014, 05:01 PM
Advanced Member
 
ferl's Avatar
 
Join Date: Jan 2004
Location: Illinois
Posts: 683
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 26
Quote:
Originally Posted by ruiz00tx View Post
No, she said I would be responsible for the cost.
Call them back and explain that this is not acceptable. Yes the warranty is 1 year but, as a consumer a $3000 TV should last more than a year. Ask them how you can contact Samsung Corporate to discuss your issue and see if they refer you to the next level support. Those are the folks that will give you a one time extension. I doubt the company that ends up at your home will actually attempt to replace capacitors. The days of a technician that actually tests and identifies an individual failed component are long gone. If the "Tech" does attempt to repair a circuit board, he or she will be wrong and the end result will be multiple visits until they stumble across the actual culprit. These days repair techs change circuit boards. That is the smart, most cost effective way to dumb down the process and resolve an issue. The folks that show up at your house are not qualified bench techs, they are circuit pack/board changers.
If you talk to the local repair contractor and explain your problem they will show up with several boards and take their best educated guess as to which they will replace first. Your issue sounds similar to the problem I was having and the power board was at fault.
ruiz00tx likes this.

ferl is offline  
post #4303 of 4310 Old 07-16-2014, 08:02 PM
Senior Member
 
TahoeDust's Avatar
 
Join Date: Oct 2007
Posts: 386
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 19
If Samsung gave you a ticket number to reference call and talk to their ECR (Executive Customer Relations) department. Their number is 800 522 7341. I have that number from when they worked with me to replace me UN55B6000. These are the people that have the power to make real decisions concerning your warranty.
ruiz00tx likes this.

Samsung PN60E7000
Sony HT-CT770
Custom HTPC - 3.2GHz/8TB/8GB/HD5670
TahoeDust is online now  
post #4304 of 4310 Old 07-17-2014, 07:00 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
You guys are great! This is why it is so beneficial to be part of a community like this one. I called the number you listed TahoeDust and explained the issue to the rep. I was very calm and polite like you suggested ferl. She transferred me to the ECR department. I spoke with another rep and she okayed the "one time" warranty repairs saying they would cover parts and labor. Now I am at the mercy of the local repair shop, hopefully they know what they are doing. It seems like the power board needs replacement.
ruiz00tx is offline  
post #4305 of 4310 Old 07-17-2014, 10:11 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
The repair shop called me. I explained the symptoms. They called me back and said they are going to order a main board. Can I expect multiple visits until they get it right or is the main board sound like the culprit? I was thinking power board.
ruiz00tx is offline  
post #4306 of 4310 Old 07-17-2014, 10:14 AM
Senior Member
 
TahoeDust's Avatar
 
Join Date: Oct 2007
Posts: 386
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 19
That is awesome Ruiz. Now that it is in their system as a warranty exception they should cover any expense it takes to close the ticket. Good luck and let us know how it plays out.

Samsung PN60E7000
Sony HT-CT770
Custom HTPC - 3.2GHz/8TB/8GB/HD5670
TahoeDust is online now  
post #4307 of 4310 Old 07-17-2014, 03:02 PM
Advanced Member
 
ferl's Avatar
 
Join Date: Jan 2004
Location: Illinois
Posts: 683
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 26
Quote:
Originally Posted by ruiz00tx View Post
The repair shop called me. I explained the symptoms. They called me back and said they are going to order a main board. Can I expect multiple visits until they get it right or is the main board sound like the culprit? I was thinking power board.

If they show up and don't replace the power board first, I would expect that there will be a return visit for the correct board. Is the main board they are bringing the main POWER board? Either way, kick back and chill out At least they agreed to a warranty extension. Even if they need to make multiple visits, your issue should be resolved by this ticket.

Suerte

Edit: When they are done, they should adjust the Vs and Va voltages. Those adjustments will bring the screen color uniformity back in line. If they do not adjust to spec you will see pink or blotchy red blush on a white screen.


Last edited by ferl; 07-17-2014 at 03:46 PM.
ferl is offline  
post #4308 of 4310 Old 07-17-2014, 04:29 PM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
I'll be sure to bring up the adjustments you mentioned.
ruiz00tx is offline  
post #4309 of 4310 Old 07-19-2014, 09:08 AM
Senior Member
 
ruiz00tx's Avatar
 
Join Date: Nov 2006
Location: Houston, TX
Posts: 384
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 12
Discovered something kind of interesting. For 3 days in a row my TV would shut down and the red light would blink. The last couple of days I decided to unplug the TV from the wall before turning it on in the morning. I've discovered that when I've done that the last two days the TV does not shut off and works fine the rest of the day. Strange. Maybe there's a part that's about to totally fail but just isn't there yet.
ruiz00tx is offline  
post #4310 of 4310 Old 07-20-2014, 03:15 AM
Member
 
atcdav's Avatar
 
Join Date: Jan 2013
Posts: 146
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 13
Quote:
Originally Posted by ruiz00tx View Post
Discovered something kind of interesting. For 3 days in a row my TV would shut down and the red light would blink. The last couple of days I decided to unplug the TV from the wall before turning it on in the morning. I've discovered that when I've done that the last two days the TV does not shut off and works fine the rest of the day. Strange. Maybe there's a part that's about to totally fail but just isn't there yet.
Mine was doing the same. I ended up getting the power supply replaced
atcdav is offline  
Reply Plasma Flat Panel Displays

Tags
Samsung Pn60e6500 60 Inch 1080p 600 Hz 3d Slim Plasma Hdtv , Plasma Hdtv , Samsung , Samsung Un65es8000 Led Hdtv
Gear in this thread

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off