Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 45 - AVS Forum
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post #1321 of 4310 Old 05-24-2012, 01:10 PM
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To add to that, I haven't come across too many (well any?) professional reviews stating that the E7/8000 is a big BUZZER.

I do recall seeing that update regarding the D series....
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post #1322 of 4310 Old 05-24-2012, 01:41 PM
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Quote:
Originally Posted by deria View Post

^ This sentiment is what makes me question how widespread the buzzing issue really is. Samsung is a) still in business and b) sold by every major retailer. If the buzzing was as pronounced as this thread suggests, every retailer would have a literal -firestorm- of returns and the retailer would simply switch to a product that causes them less hassle. It isn't like the retailers are required to sell Samsung, and no retailer in their right mind would tolerate a high level of returns on big-ticket items...

I understand that logic, we are constantly reminded of it around here, but I still feel the buzzing must be more widespread than "less than 1%" of their plasmas. The thing is, the intensity of the noise is probably all over the map, but it must be relatively common given the large number of people who have been through 3, 4, even 5 exchanges without success. I imagine most people simply tolerate it (in fact, I DO!). Those that can't or won't tolerate it may have gotten a particularly bad set, or they are more sensitive to it for whatever reason (hearing, room acoustics, etc.). I'm also certain Samsung CAN make them buzz-free, but probably not cost effectively.

My guess is they look at it as a high frequency noise that won't bother most people enough to go through the inconvenience of returns/exchanges, and they let it go. The fact that they are still profitable in the plasma business would suggest their logic is sound.
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post #1323 of 4310 Old 05-24-2012, 01:57 PM
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Quote:
Originally Posted by deria View Post

What surprises me is that Samsung doesn't have at least one person monitoring AVSForum and participating in threads and answering questions. It frankly stuns me that they don't see the incredible amount of goodwill that would earn them, and goodwill translates to sales. IE: If I saw smart, knowledgeable posts from a Samsung employee regarding the capabilities of thier TV and offering advice on how to overcome or deal with problems, I'd be alot more inclined to lean their way in any purchasing decision I made. (As it turns out, I went with Samsung anyway, but you get the point.)

Excellent point. As an example, I'll mention the Micca media player I have been involved with in another thread. That unit has had a good share of growing pains, and even a hardware-related recall, and I have gone through several returns with them on the unit. However, there is a company rep that frequents the thread here on AVS and keeps us informed regularly on what is happening with firmware updates, issues, stock, etc. - and that goes a long way towards earning my trust. I get the feeling they want to listen to their customers, unlike some other media player companies I won't mention, that have a forum but totally ignore all questions and input.

Unfortunately I get the feeling that many large companies like Samsung just couldn't be bothered to frequent a forum like this and engage in direct feedback - my guess is then they would be required to actually address the issues we bring up. It's easier to just turn a blind eye and ignore feedback and count your money. I guess it takes a small company to really "get" your customers.

Funny thing is, it could actually help reduce returns, since I bet some returns could be avoided if there was a rep here to help clear up some of the confusion and tech-related questions that the phone reps are totally incapable of answering.
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post #1324 of 4310 Old 05-24-2012, 02:09 PM
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Oh yeah, based on my own (and other forum members) interactions with Samsung and their service techs, they most definitely cannot be bothered. Without doubt, they devote an absolute bare minimum to product support as it is, and their CS can be embarrassingly ignorant. Of course, the same can be said for Panasonic and many other big guys.

Shockingly we did get the FBr "fix" from Samsung for the D series, at least for a month or so before they mysteriously pulled the plug. You might be able to give some of the credit for that to the internet forums, but who knows...
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post #1325 of 4310 Old 05-24-2012, 02:25 PM
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Quote:
Originally Posted by deria View Post

^ This sentiment is what makes me question how widespread the buzzing issue really is. Samsung is a) still in business and b) sold by every major retailer. If the buzzing was as pronounced as this thread suggests, every retailer would have a literal -firestorm- of returns and the retailer would simply switch to a product that causes them less hassle. It isn't like the retailers are required to sell Samsung, and no retailer in their right mind would tolerate a high level of returns on big-ticket items.

The thing people have to remember is that -- regardless of what product is involved -- for every person complaining on an Internet forum, there could be thousands of people silently not experiencing any issues. Not many people sign in to a forum and post to sing the praises of a product -- but everyone is happy to sign into a forum to state their dis-satisfaction (and there is nothing wrong with that; it is the way the world works). That may be particularly true of AVSForum, where virtually everyone has hyper-focused expectations regarding product quality.

What surprises me is that Samsung doesn't have at least one person monitoring AVSForum and participating in threads and answering questions. It frankly stuns me that they don't see the incredible amount of goodwill that would earn them, and goodwill translates to sales. IE: If I saw smart, knowledgeable posts from a Samsung employee regarding the capabilities of thier TV and offering advice on how to overcome or deal with problems, I'd be alot more inclined to lean their way in any purchasing decision I made. (As it turns out, I went with Samsung anyway, but you get the point.)

You could be right about this not being a widespread problem. The fact of the matter is they don't have anybody participating in these forums so apparently they just don't know or even worse don't care. I'd would dearly love to talk to someone high enough up on the Samsung food chain about this issue and hear what they have to say about it. By your logic which is good, my replacement Samsung 60E7000 should not be a buzzer, if the problem is in only a small percentage of their production models , we shall see but after reading some people going through 3 or more replacements then I get rather doubtful that the problem is only limited to a tiny fraction of units sold.
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post #1326 of 4310 Old 05-24-2012, 02:28 PM
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Quote:
Originally Posted by AvidHiker View Post

Shockingly we did get the FBr "fix" from Samsung for the D series, at least for a month or so before they mysteriously pulled the plug. You might be able to give some of the credit for that to the internet forums, but who knows...

This was completely driven by complaints from this forum as evidenced by the magic phrase "brightness pops". As soon as you used that phrase with most reps your usb update was scheduled for delivery. I'm convinced they pulled the plug because the method they used to deliver the update (logic board flash via firmware update) was not fullproof.
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post #1327 of 4310 Old 05-24-2012, 06:01 PM
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Just saw on the Samsung support web site for the E7000 a firmware upgrade. It says.

1.This firmware is for TV Model(s): PN**E7000 and PN**E8000.

2. The version is 10178.2

3. This firmware update will improve the following: - Supports Samsung Wireless Audio Dock - Resolves compatibility issue with DLNA devices and network router/switch. - Improves picture quality. - Enhances Voice Recognition feature. - hange the TV Power On command from ''Hi TV'' to ''Hi TV Power On'' or ''Smart TV'' to ''Smart TV Power On.''

I don't think however it will fix the buzzing in my 60E7000.
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post #1328 of 4310 Old 05-24-2012, 08:35 PM
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Quote:
Originally Posted by deria View Post

^ This sentiment is what makes me question how widespread the buzzing issue really is. Samsung is a) still in business and b) sold by every major retailer. If the buzzing was as pronounced as this thread suggests, every retailer would have a literal -firestorm- of returns and the retailer would simply switch to a product that causes them less hassle. It isn't like the retailers are required to sell Samsung, and no retailer in their right mind would tolerate a high level of returns on big-ticket items.

The thing people have to remember is that -- regardless of what product is involved -- for every person complaining on an Internet forum, there could be thousands of people silently not experiencing any issues. Not many people sign in to a forum and post to sing the praises of a product -- but everyone is happy to sign into a forum to state their dis-satisfaction (and there is nothing wrong with that; it is the way the world works). That may be particularly true of AVSForum, where virtually everyone has hyper-focused expectations regarding product quality.

What surprises me is that Samsung doesn't have at least one person monitoring AVSForum and participating in threads and answering questions. It frankly stuns me that they don't see the incredible amount of goodwill that would earn them, and goodwill translates to sales. IE: If I saw smart, knowledgeable posts from a Samsung employee regarding the capabilities of thier TV and offering advice on how to overcome or deal with problems, I'd be alot more inclined to lean their way in any purchasing decision I made. (As it turns out, I went with Samsung anyway, but you get the point.)

excellent post and a point well made
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post #1329 of 4310 Old 05-24-2012, 10:37 PM
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Well I'm happy to report something good about my 60E7000. The latest firmware upgrade that I just downloaded, version 001018 seems to have improved picture quality somewhat. I can see a improvement in color tone and perhaps a better black level. I of course can't confirm this as I have no test instruments but I can sense just by looking at the picture quality after downloading the firmware upgrade that the picture quality as improved noticeably and the picture quality was already good as far as I was concerned. So much the better.
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post #1330 of 4310 Old 05-24-2012, 11:05 PM
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Quote:
Originally Posted by eagle_2 View Post

The reason the ST50 didn't work out for me, among smaller issues, is really I felt the 3D was not up to par - it had poor recognition of my side-by-side 3D files and the crosstalk was pretty bad overall. I love 3D (when done right like Hugo and IMAX) so I just couldn't see myself being happy with the ST50.

Overall, considering the excellent motion, great styling, compatibility with last year's 3D glasses, much improved 3D (less crosstalk if it's as good as last year's D7000), and some nice extras, I think this will be a perfect fit for me. And this is from someone who was very frustrated with Samsung because of their fluctuating brightness last year.

Have you confirmed the Samsung has no 3D crosstalk and good 3D recognition as well as the ability to manually activate 3D which apparently Panasonic doesn't allow (only auto)?
Also have you confirmed the Samsung doesn't have any FBR on Hockey and other such cases?
These are the two important issues apparently comparing with the Panasonic ST50/GT50 models now. So we anxiously await confirmation with direct comparison between those models.
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post #1331 of 4310 Old 05-25-2012, 08:16 AM
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Quote:
Originally Posted by Joxer View Post

Have you confirmed the Samsung has no 3D crosstalk and good 3D recognition as well as the ability to manually activate 3D which apparently Panasonic doesn't allow (only auto)?
Also have you confirmed the Samsung doesn't have any FBR on Hockey and other such cases?
These are the two important issues apparently comparing with the Panasonic ST50/GT50 models now. So we anxiously await confirmation with direct comparison between those models.

i have a PN60E8000 does not to me seem to have cross talk i can tell you this i have a UN46D8000 the 3d on that set to me looks a little better maybe because LED is just a little brighter
i'm am very happy with the Plasma 3d on the PN60E8000
i also have a PN50E7000 the E8000 series is much better maybe because Blu-tooth glasses in my opinion

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PN51F5500 + Directv Genie + Panasonic 3D blu-ray player + Onkyo TX-NR 616 7.2
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post #1332 of 4310 Old 05-25-2012, 10:32 AM
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Samsung just continues to get me upset. After not being able to deal with the buzzing I had mentioned earlier in the replacement E8000, I called and asked for the refund I was initially offered, plus the $200 to upgrade to the E8000. The rep confirmed a refund of $1,207 for my C8000 plus $200 for the E8000. She said she would go ahead and put it through for me, but I asked if she could note the account. She agreed and said I could call back and just basically say "go". I wanted to discuss it with my wife and get her thoughts. She said "go ahead, and we'll just buy something somewhere else".

Today I called to say "Go", and suddenly the amount has changed to $1,047. The girl claims there are no notes and she won't budge. I....was.... After going back and forth I finally gave up and called back to get someone else. This person says "I SEE THE NOTES WHERE THEY PROMISED YOU $1,207". So the previous girl was not being truthful with me. The first girl also added notes of her own saying it should be $1,047. The second girl knew that it was a bad situation because I had already been promised $1,207 said she would submit for it, but if it's "disputed" I would get a call. I asked about the additional $200 and she said "that's separate", to which I replied "Which means????...what do I do then?" She said that I would get a call to figure that out.

This didn't sit well with me at all, so I finally called back again and now I'm currently on the phone with a girl who says she's changing it to reflect the $200 as well. Although she said she's going to "verify some numbers".

-Update: She came back saying "Oh, it shows you paid $350". That was the initial quote but it was knocked down to $200, which I told the girl. I'm not looking to get any money I'm not entitled to out of it. She later said that she finally saw where it was reduced and thanked me for being honest.

-Update: Now she's recalculating EVERYTHING. I'm waiting for the "Your number is actually $1,047" line again.

Now I purchased my new television last night based on the quoted amount Samsung promised me...shouldn't they have to honor that?

-Update: She wasn't honoring my value from the time I called for repair. Now she says she will honor the initial quote of $1,207 + $200. She's including the $200 so I would theoretically get a check for $1,407 as initially promised. She said she needs to word it properly so the refund department doesn't kick it back. Crazy stuff.
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post #1333 of 4310 Old 05-25-2012, 11:17 AM
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Originally Posted by deathrattlehead View Post

Samsung just continues to get me upset. After not being able to deal with the buzzing I had mentioned earlier in the replacement E8000, I called and asked for the refund I was initially offered, plus the $200 to upgrade to the E8000. The rep confirmed a refund of $1,207 for my C8000 plus $200 for the E8000. She said she would go ahead and put it through for me, but I asked if she could note the account. She agreed and said I could call back and just basically say "go". I wanted to discuss it with my wife and get her thoughts. She said "go ahead, and we'll just buy something somewhere else".

Today I called to say "Go", and suddenly the amount has changed to $1,047. The girl claims there are no notes and she won't budge. I....was.... After going back and forth I finally gave up and called back to get someone else. This person says "I SEE THE NOTES WHERE THEY PROMISED YOU $1,207". So the previous girl was not being truthful with me. The first girl also added notes of her own saying it should be $1,047. The second girl knew that it was a bad situation because I had already been promised $1,207 said she would submit for it, but if it's "disputed" I would get a call. I asked about the additional $200 and she said "that's separate", to which I replied "Which means????...what do I do then?" She said that I would get a call to figure that out.

This didn't sit well with me at all, so I finally called back again and now I'm currently on the phone with a girl who says she's changing it to reflect the $200 as well. Although she said she's going to "verify some numbers".

-Update: She came back saying "Oh, it shows you paid $350". That was the initial quote but it was knocked down to $200, which I told the girl. I'm not looking to get any money I'm not entitled to out of it. She later said that she finally saw where it was reduced and thanked me for being honest.

-Update: Now she's recalculating EVERYTHING. I'm waiting for the "Your number is actually $1,047" line again.

Now I purchased my new television last night based on the quoted amount Samsung promised me...shouldn't they have to honor that?

-Update: She wasn't honoring my value from the time I called for repair. Now she says she will honor the initial quote of $1,207 + $200. She's including the $200 so I would theoretically get a check for $1,407 as initially promised. She said she needs to word it properly so the refund department doesn't kick it back. Crazy stuff.

Now, are you going to take back all the nasty stuff you said about Samsung CS?
lol
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post #1334 of 4310 Old 05-25-2012, 11:34 AM
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Now, are you going to take back all the nasty stuff you said about Samsung CS?
lol

Not really, as I spoke facts. I had a representative lie to me, treat me with disrespect and act like I was making up a story. The next one gave me misinformation as well. These "mistakes" take money out of my pocket, which I'm not alright with. When it comes to your wallet, these companies should work with you instead of trying to rip you off.

That being said, I have nothing but praise for Alicia, the final rep I spoke with. She is the only person who questioned why I was being told different amounts, acknowledged the notes that the first rep said were not there, and above all, seemed like she gave a damn. She was extremely pleasant, even joking with me about how she hates having to argue with the refund department. She gave me her direct extension as well if anyone requires additional clarification. I give her credit where it's due.

Keep in mind, the refund department could still reject submission, which is another fight. I won't pass judgement on them until I see what happens.
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post #1335 of 4310 Old 05-25-2012, 11:56 AM
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Originally Posted by deathrattlehead View Post

Not really, as I spoke facts. I had a representative lie to me, treat me with disrespect and act like I was making up a story. The next one gave me misinformation as well. These "mistakes" take money out of my pocket, which I'm not alright with. When it comes to your wallet, these companies should work with you instead of trying to rip you off.

That being said, I have nothing but praise for Alicia, the final rep I spoke with. She is the only person who questioned why I was being told different amounts, acknowledged the notes that the first rep said were not there, and above all, seemed like she gave a damn. She was extremely pleasant, even joking with me about how she hates having to argue with the refund department. She gave me her direct extension as well if anyone requires additional clarification. I give her credit where it's due.

Keep in mind, the refund department could still reject submission, which is another fight. I won't pass judgement on them until I see what happens.

Understandable ... well so far sounds like it's on the right track, hopefully it works out for you...good luck!
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post #1336 of 4310 Old 05-25-2012, 11:58 AM
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Attached is the calibrator's scorecard from the event. The E8000 tied for 1st in video quality - General Content, and took second in overall average score, sharp was third.

VT50 - 9.33
E8000 - 8.88
Elite - 7.95

 

VE 2012 shoot-out Calibrators' Votes.pdf 183.865234375k . file
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post #1337 of 4310 Old 05-25-2012, 12:02 PM
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Attached is the calibrator's scorecard from the event. The E8000 tied for 1st in video quality - General Content, and took second in overall average score, sharp was third.

VT50 - 9.33
E8000 - 8.88
Elite - 7.95

Awesome! Also, the knowledge that I saved $1500... Think I can be content until the OLED become mainstream.
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post #1338 of 4310 Old 05-25-2012, 12:51 PM
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Originally Posted by deathrattlehead View Post

She gave me her direct extension as well if anyone requires additional clarification.

I don't want to rain on your parade, but that extension is useless. It will get you back to "executive cutomer service", but you will never speak to Alicia again.

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post #1339 of 4310 Old 05-25-2012, 12:52 PM
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Originally Posted by Joxer View Post

Have you confirmed the Samsung has no 3D crosstalk and good 3D recognition as well as the ability to manually activate 3D which apparently Panasonic doesn't allow (only auto)?
Also have you confirmed the Samsung doesn't have any FBR on Hockey and other such cases?
These are the two important issues apparently comparing with the Panasonic ST50/GT50 models now. So we anxiously await confirmation with direct comparison between those models.

It will probably be another week before the set is broken in and I have time to actually start playing different types of media on it, so I can't comment yet on the 3D performance. I'm definitely looking forward to it though. I will say that last year's D7000 had pretty mild crosstalk overall, and though it didn't seem to recognize much of my side-by-side video, it didn't matter because one button push would manually enable 3D mode, so it was never a problem. With the ST50 detecting 3D was a nightmare. It will be interesting to see if the E8000 can automatically recognize side-by-side/over-under 3D. I don't think anybody can expect "no crosstalk" on these sets, but if the crosstalk is mild enough, it will appear as having virtually none for a good amount of the 3D you will view. Only the most challenging scenes will exhibit the ghosting. The ST50 had so much crosstalk that everything had noticeable crosstalk, and the worst scenes were unwatchable. The D7000 was no where near that bad from my experience.

The issues I had with fluctuating brightness last year on the D7000 was related to dark scenes fluctuating constantly with black levels all over the place, as opposed to the "hockey pops" which seem to be a different issue. I will say that from what I have observed so far while breaking in the set with Cinemax, I have seen no signs of that fluctuating black level. The image seems very stable, which seems like a blessing to me after my experience with the D7000. I haven't tried it with hockey yet since it's still breaking in.
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post #1340 of 4310 Old 05-25-2012, 12:54 PM
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post #1341 of 4310 Old 05-25-2012, 12:55 PM
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I don't want to rain on your parade, but that extension is useless. It will get you back to "executive cutomer service", but you will never speak to Alicia again.

Not true. I've done it before. You call 1800SAMSUNG, press 7, then enter the extension. If your rep is on the phone or not responding, it transfers you to another person. It may take a few tries, but you can get them.
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post #1342 of 4310 Old 05-25-2012, 01:33 PM
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Originally Posted by zoyd View Post

Attached is the calibrator's scorecard from the event. The E8000 tied for 1st in video quality - General Content, and took second in overall average score, sharp was third.

VT50 - 9.33
E8000 - 8.88
Elite - 7.95

what do these numbers really mean are they really good can the eye see the difference.
like is one second slow and .95 seconds fast
i think it all boils down to being happy with what you get for the money you spent

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PN51F5500 + Directv Genie + Panasonic 3D blu-ray player + Onkyo TX-NR 616 7.2
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post #1343 of 4310 Old 05-25-2012, 01:45 PM
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The Samsung Service Technician from Koambra Inc in Long Beach CA just left. I've been waiting almost a week for his visit. I called Samsung last Monday to complain about the buzzing coming from my brand new PN60E7000. As with everybody else who has had this problem, I wanted to hear what Samsung had to say about it. Is this normal or not? I made sure everything was dead quiet when the technician got here so he could hear the buzzing easily. So when he got here and I told him to listen to the buzzing and tell me whether it was normal or not. What was his reply?

He said that the buzzing WAS normal. That it was caused by two high voltage power boards in the back, on both sides of the panel, left and right. This he said was done in order to get the gorgeous picture quality that Samsung plasma's are known for. He said that he has gone on dozens of services calls for this very issue and he told me that exchanging the television would make no difference because they are all like this. So there you have it folks. At first I wanted to argue with him and tell him "Hell no, this is not normal" but then I suddenly realized how futile that would be, I think he's right. They are all like this. That's the way they were designed. So now of course I have to make another decision. Do I keep the Samsung PN60E7000 and learn to live the buzzing or do I go Panasonic GT50?

As I've mentioned in previous posts on this thread, I've already compared the Panasonic's to the Samsung's and to my eyes view, the Samsung's win hands down. I don't think that I could be happy with the Panasonic GT50 picture quality which I think is too soft and lacks clarity. It looks like I'll just have to learn to live with the buzzing. For me particularly, It's not that bad since I have Tinnitus (ringing in the ears) and I've learned to live with that. In some respects I can see some logic in sacrificing quiet plasma operation for gorgeous picture quality, perhaps technology simply isn't up to providing both yet. Maybe next years models will be better. Some of you might dispute this, if so I invite you to contact Koambra Inc. Samsung Authorized Services Center. 2392 E. Artesia Blvd Long Beach CA 90805 Phone: (562) 422-3636 Fax: (562) 422-6599 http://www.koambra.com/ and take it up with them.
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post #1344 of 4310 Old 05-25-2012, 01:55 PM
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Originally Posted by airman23 View Post

The Samsung Service Technician from Koambra Inc in Long Beach CA just left. I've been waiting almost a week for his visit. I called Samsung last Monday to complain about the buzzing coming from my brand new PN60E7000. As with everybody else who has had this problem, I wanted to hear what Samsung had to say about it. Is this normal or not? I made sure everything was dead quiet when the technician got here so he could hear the buzzing easily. So when he got hear and I told him to litsen to the buzzing and tell me whether it was normal or not. What was his reply?

He said that the buzzing WAS normal. That it was caused by two high voltage power boards in the back, on both sides of the panel, left and right. This he said was done in order to get the gorgeous picture quality that Samsung plasms's are known for. He said that he has gone on dozens of services calls for this very issue and he told me that exchanging the television would make no difference becuase they are all like this. So there you have it folks. At first I wanted to argue with him and tell "Hell no, this is not normal" but then I suddenly realized how futile that would be, I think he's right. Thay are all like this. That's the way they were designed. So now of course I have to make another decision. Do I keep the Samsung PN60E7000 and learn to live the buzzing or do I go Panasonic GT50?

As I've mentioned in previous posts on this thread, I've already compared the Panasonic's to the Samsung's and to my eyes view, the Samsung's win hands down. I don't think that I could be happy with the Panasonic GT50 picture quality which I think is too soft and lacks clarity. It looks like I'll just have to learn to live with the buzzing. For me particulary, I'ts not that bad since I have Tinnitus (ringing in the ears) and I've learned to live with that. In some respects I can see some logic in sacreficing quiet plasma operation for gorgeous picture quality, perhaps technology simply isn't up to providing both yet. Maybe next years models will be better.

I was thinking exactly the same thing. The samsungs buzz more but that's the tradeoff they made when designing the set to have the PQ that it has. Never seen a set like the e8000 regardless of buzzing, best PQ ever. Its literally a "wow" effect for anyone who would come over. The GT50 still buzzes during bright scenes, its only quiet when its showing dark material. In general though, the GT's picture is lackluster and actually gets somewhat boring to my eyes.
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post #1345 of 4310 Old 05-25-2012, 01:58 PM
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has anyone actually opened up the set and attempted to insulate/isolate the buzzing areas? I'm thinking of buying another e8000 and bringing it to my shop to see if we can pinpoint a solution.

There used to be bulletins on the old Pioneer's that required putting silicone on certain areas to contain the buzzing. You guys think there's any hope here? Haven't heard of anyone opening up their set and actually trying to find a solution.
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post #1346 of 4310 Old 05-25-2012, 01:59 PM
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what do these numbers really mean are they really good can the eye see the difference.
like is one second slow and .95 seconds fast
i think it all boils down to being happy with what you get for the money you spent

The numbers are not an expresison of time -- they are a rating from 1 to 10 that evaluates the quality of the display for each of the 5 categories.

It isn't clear to me what "the event" is, but it -sounds- like a group of one or more (no idea how many) professional calibrators got together and calibrated each of the TVs and assigned a score to each one.

As for whether or not the difference is visible to the naked eye... who knows? I can tell you it wouldn't be visible to mine, but most things aren't.
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post #1347 of 4310 Old 05-25-2012, 02:19 PM
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Not true. I've done it before. You call 1800SAMSUNG, press 7, then enter the extension. If your rep is on the phone or not responding, it transfers you to another person. It may take a few tries, but you can get them.

Exactly. Press 7 during the recorded announcement, enter the extension and speak to someone other than the person you are calling for. I'm not saying you won't reach someone that can help, but you're not going to reach Alicia. As I've stated before, you'll end up getting what you want, but it's always going to be routed through a different CSR. If you don't get the response you're looking for, don't get upset, just call back and the next rep will give you what you want

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post #1348 of 4310 Old 05-25-2012, 02:24 PM
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Originally Posted by hov333 View Post

Haven't heard of anyone opening up their set and actually trying to find a solution.

The owner of the display has no business "opening up their set" to isolate an issue

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post #1349 of 4310 Old 05-25-2012, 02:26 PM
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Originally Posted by hov333 View Post

has anyone actually opened up the set and attempted to insulate/isolate the buzzing areas? I'm thinking of buying another e8000 and bringing it to my shop to see if we can pinpoint a solution.

There used to be bulletins on the old Pioneer's that required putting silicone on certain areas to contain the buzzing. You guys think there's any hope here? Haven't heard of anyone opening up their set and actually trying to find a solution.

I'm not so sure too many people would feel safe opening up their expensive, brand-new E8000 and voiding the warranty, not to mention risking damage to the unit and possible personal injury from high-voltage electronics. Sounds like a very bad idea to me.

Personally, since I don't seem to have any buzzing complaints at all with my E8000, I have no idea how bad it can be for some people. But from the info shared above from the service tech, it seems to me like that's how these Samsungs are made - like it or leave it. It has an absolutely gorgeous picture, and I haven't even adjusted the picture settings yet. People are comparing these E-series models to how other brands and previous models sounded, but that's comparing apples to oranges, because they are different sets, and different companies do things differently to achieve their goals. For Samsung, it appears their sets can have a tendency to buzz, which may vary from set to set. It sounds to me like that's just how they are.

This touches a bit on my comments yesterday on how Samsung should have a knowledgeable rep in these forums to help answer questions. They could save a lot of money on service calls and save people from wasting their time freaking out and setting up service calls when there might not even be anything wrong with the sets.

By the way, I noticed the ST50 buzzed during bright scenes, but usually wasn't too noticeable.
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post #1350 of 4310 Old 05-25-2012, 02:44 PM
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Originally Posted by ferl View Post

Exactly. Press 7 during the recorded announcement, enter the extension and speak to someone other than the person you are calling for. I'm not saying you won't reach someone that can help, but you're not going to reach Alicia. As I've stated before, you'll end up getting what you want, but it's always going to be routed through a different CSR. If you don't get the response you're looking for, don't get upset, just call back and the next rep will give you what you want

Again, not true. It specifically tells you if the rep you're trying to reach isn't there, and that they're transferring you to someone else. If you don't get that notification you will be given to the person you intended to reach. I've dealt with a rep named Ashley before and have her extension. I have successfully reached her 4 times. Perhaps I just got lucky though, lol.
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