Samsung just continues to get me upset. After not being able to deal with the buzzing I had mentioned earlier in the replacement E8000, I called and asked for the refund I was initially offered, plus the $200 to upgrade to the E8000. The rep confirmed a refund of $1,207 for my C8000 plus $200 for the E8000. She said she would go ahead and put it through for me, but I asked if she could note the account. She agreed and said I could call back and just basically say "go". I wanted to discuss it with my wife and get her thoughts. She said "go ahead, and we'll just buy something somewhere else".
Today I called to say "Go", and suddenly the amount has changed to $1,047. The girl claims there are no notes and she won't budge. I....was....
After going back and forth I finally gave up and called back to get someone else. This person says "I SEE THE NOTES WHERE THEY PROMISED YOU $1,207". So the previous girl was not being truthful with me. The first girl also added notes of her own saying it should be $1,047. The second girl knew that it was a bad situation because I had already been promised $1,207 said she would submit for it, but if it's "disputed" I would get a call. I asked about the additional $200 and she said "that's separate", to which I replied "Which means????...what do I do then?" She said that I would get a call to figure that out.
This didn't sit well with me at all, so I finally called back again and now I'm currently on the phone with a girl who says she's changing it to reflect the $200 as well. Although she said she's going to "verify some numbers".
-Update: She came back saying "Oh, it shows you paid $350". That was the initial quote but it was knocked down to $200, which I told the girl. I'm not looking to get any money I'm not entitled to out of it. She later said that she finally saw where it was reduced and thanked me for being honest.
-Update: Now she's recalculating EVERYTHING. I'm waiting for the "Your number is actually
$1,047" line again.
Now I purchased my new television last night based on the quoted amount Samsung promised me...shouldn't they have to honor that?
-Update: She wasn't honoring my value from the time I called for repair. Now she says she will honor the initial quote of $1,207 + $200. She's including the $200 so I would theoretically get a check for $1,407 as initially promised. She said she needs to word it properly so the refund department doesn't kick it back. Crazy stuff.