I actually have a reverse "problem." I had a crack in my screen and for some reason they covered it. Why would they do that?
I had Panasonic 50in 3D Plasma TV. In Oct 2012, About 10 mos. in, it would not turn on and gave off a series of blinking red lights. I called in to warranty service and while I was talking noticed a small starburst crack near the bottom towards the right side. As soon as I described the damage the rep let out a sympathetic "ohhhh". I have two rambunctious little boys, which I mentioned to them, so at that point I figured they wouldn't cover it. But to my great surprise, they did!? They sent a repair service to replace some parts related to the power system, and when that didn't work and the repair service said the problem was the screen they sent an entirely new set as a replacement.
Based on my research and some common sense I have no clue why they covered it. I even called the Panasonic agent handling the case and asked him why it was covered. He was very nice but never really answered the question.
Any ideas? Was it just stupid, random luck on my part or could there be something else going on?