Man, that sucks. If the set has over a thousand hours it might be toast on hope getting that retention or possible burn gone. Id run the screen wipe for 24hrs and some white screeen noise to see if that might work to help remove it. Thats the rough thing about buying showroom floor displays, you never know how they have been treated before you own them. More than likely they set that up for the showroom setting instead of the home setting upon initial setup, which cranks the set into vivid preset, probably set it on a news channel straight out of the box as well, bad news if they did. The first 250 to 300 hours are critical for newer sets, and vivid preset is a solid sure fire way to absolutely ruin a great thing. Even after proper break in of the plasma, I still would not advise anyone run a plasma set in vivid mode, or use really high contrast. The higher the contrast, the less longevity of your investment. I have a horrible case of OCD, I have to keep everything I own looking new, dust, blemish, and scratch free, so I'd be freaking out over what you are dealing with. Im freaking out over my situation slightly, but today it does seem like my retention is fading a great deal on my set. Depending on what you paid for your set, it doesn't sound worth the frustration if it was very expensive. Im not sure if the IR issue is any worse these days with the newer sets than the 2010 or 2011 models, but its still 100% there, given the right circumstances. Im sure it varies from individual set to set. Sorry to hear about your misfortune, hope it works out, if not I would return the set if you can.
Last edited by Lineage of Thorn; 08-08-2014 at 12:21 AM.