Originally Posted by Kadath
This is my first plasma, every other panel I've bought has been off the racks at Costco with no issue.
If it has a screen and it's delivered, then it can be damaged. Of course when you buy at Costco you do the moving, and if there is a problem you can just turn around and take it back for in instant swap.
The delivery guys got to my house an hour before they were supposed to and I had a lunch appointment and they seemed to be in a huge rush, combining for a perfect storm for me to make a noob plasma mistake.
Their objective was to get you to sign on the dotted line without making any notes or checking anything for damage.
That said the process Panasonic have outlined for me to return this TV is absolutely insane and not what I would have expected them to require of either someone buying a flagship product or through their EPP.
As others have pointed out, your experience would be entirely different if you had rejected delivery. It would have also been different if you had bought from a company with policies like Amazon. I understand that Amazon ships the replacement, and when it's delivered, they pick up the damaged unit. In any case, you have to inspect any device as fragile as a flat panel screen.
At this point being upset only harms you. Give yourself a break.
Others have suggested that I just go ahead and order another one in the meantime and leave that $3300+ charge to come back to me.
I would do that too. If it's a refund, I would think seriously about buying elsewhere. Manufacturers aren't the greatest retail operators, as you have found out.
I wish I could do that but it would make me even more nervous to have that much up in the air right after I bought a new home.
Is that because of your cash flow, or because you are concerned that Panasonic won't accept your claim once the display is returned to them?
I hope it all works out for you and that it becomes less stressful as you get further into the process.
I once returned an unopened laptop to DELL and ordered a newer model before the returned laptop reached DELL. It was shipped by FedEx and could be traced to the FedEx center in Texas in the city where DELL is located. The laptop went missing at that point, and FexEx kept asking me to submit additional claims forms. FedEX was obviously delaying payment because they were making money on the cash flow. It took six months for us to get the check but we did have the use of the second laptop for those six months.