PN64E800 - Display Started Going Dark with 5 Light Blink
TV has been working great for almost 2 years. Then suddenly last week, the screen started going dark for no reason. When it goes dark, the red LED flashes 5 times just like when the set it turned on. Everything else is working as normal - TV audio fine, response to remote, fine; just no picture. Turn off the set and leave it alone for a few minutes before turning it back on and it works fine until the screen goes dark again. Initially, it would go out intermittently -- from a few minutes to working fine all day. Now it goes dark within 10 minutes every time. Disabled all the ECO functions, no joy. Completely unplugged the set for a few minutes, no joy. Reset the TV through the menu, no joy. Removed Evolution kit and updated the TV to current firmware, no joy. Disabled all the ECO functions, no joy.
Set has been powered through a UPS its entire life, so power has been clean and protected.
Called Samsung Tech Support several times over the weekend for some troubleshooting help with nothing but frustration. Interesting that the TV has a remote support option, but no one at Samsung is either able to use the function to help or no one was willing to use it to help. Every single tech was either totally incompetent or totally ignorant. Symptoms were noted on the account differently with every call even though the explanation was conveyed exactly the same. Ugh.
Decided to escalate to Samsung Executive Customer care to see if they would take accountability for a high end set failing in less than 2 years. Sadly, the rep did not give a damn. It was outside the 1 year warranty -- case closed, good luck with that. No difference if you paid $3k for a high end TV or $100 for a low end tablet. Wow.
Anyone else experience similar problems with their Samsung plasma? Any resolution? How about on the Samsung support experience -- is mine normal?