AVS Forum Special Member
Join Date: Dec 2007
Location: Souvlaki Space Station
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If a comparable model is available, Best Buy will give you that. A few weeks ago I had a guy with a junked out Samsung UN55C7000, and I gave him a UN55ES7500 as a replacement. He didn't have to pay anything.
BB replacements are supposed to go feature-for-feature when trying to find you a replacement. I don't know of any EW that gives you a replacement based on how much you paid for your original set.
If there's no longer anything comparable to the television you had (counting in-store and BestBuy.com selection), you're supposed to be issued a gift card equal to the original amount you paid.
desktop Sonus faber Toy monitor| REL T Zero| Sony UDA1|Sony MDR-Z7|Audioquest Nighthawk|Audioquest Dragonfly Red
surround Monitor Audio Silver RX6, RX Centre, RX1|SVS SB-2000|Sony STR-ZA5000ES|Panasonic 60ZT60|Oppo 103D|Sonos Connect + Peachtree Audio DAC•iT
stereo Sonus faber Toy tower|Teac UD-501|Sony TA-A1ES|Sony SCD-777ES|Sony ST-SA50ES|Sony BDP-S1700ES|Pro-Ject Debut Carbon DC Esprit + Tube Box S|Sonos Connect|Furman Elite-15 PFi