Purchased a St 50 55" Plasma TV from Pauls on October 11th shipped from Mich. Shipping company got it to St. Louis one week ago today. I was informed that it would not be delivered to me in N. Missouri until today, one week later. The delivery showed today they unloaded it & brought it inside.
I opened the box took off the panel cover & looked over the screen all I looked good. I signed off & the delivery truck took off.
About 20 min later I assembled the base & set it up on a stand that is about eye level standing & noticed some faint lines. Upon closer inspection there are several cracks in the screen under the 1st layer. These were impossible to see against the dark grey background.
I called the truck company & notified them they say no problem call the shipper & they will replace the set.
I called pauls & they said take pictures front & back & send it to them. However they are also telling me that I should not have signed off
on the delivery. The damage was very difficult to see & it was almost impossible to get a camera angle that would show the cracks.
They only showed up when I got a light very close to the panel or by taking it outside & getting just the right angle.
Now Pauls tells me that in 12 to 24 hours they will determination. This is all very unsettling, I have done nothing wrong, presently I am out the money, Time & have a set that will not even turn on.