Originally Posted by mo949
At the end of the day I believe many warranties have an escape clause that lets them pay you what you paid for the product if they decide they don't want to fix or replace it. Given that, the option you are presented with is only flawed by the lack of a cash refund option - I'd ask for that and take your business elsewhere, or insist they replace; store credit is just not acceptable IMO.
I just sent this email back to Panasonic concierge:
This is not acceptable. I purchased a 65ST50 from my dealer. It was faulty. Why should I be stuck with store credit for a dealer that cannot provide me with the same TV?
The dealer's solution is to sell me a 65VT60 for $3450.00. That is $1175.00 more than I paid for my ST50, which included a 2 year extended warranty. This isn't even as low as another local dealer who gave me a price of $3400.00 for the VT. And this second dealer has no reason to give me such a low price as they had no idea about my situation. My selling dealer knows about everything and could not even put forth a lower price!
The 65ST60's are selling right now on Costco.ca. I could buy one today if I had received money myself instead of you crediting the dealer that cannot help me.
Either find me:
- a 65ST60 for replacement
-a VT60 at a much lower price
or give me my money back so I can purchase whatever I want, wherever I want.
I'm really trying to stay loyal to Panasonic here. I have 3 Panasonic plasma's and have successfully encouraged multiple people to buy Panasonic televisions. This is becoming a frustrating experience though, and is starting to make me regret my previous stance towards Panasonic products.