VT50 yellow-ish blob on display - Page 33 - AVS Forum
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post #961 of 999 Old 04-08-2014, 05:20 PM
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That looks terrible !!!!

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post #962 of 999 Old 04-08-2014, 05:22 PM
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Originally Posted by chunon View Post

That looks terrible !!!!
It's even worse in person!!! biggrin.gif

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post #963 of 999 Old 04-08-2014, 05:22 PM
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That looks terrible !!!!

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post #964 of 999 Old 04-08-2014, 07:10 PM
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Hope it's a loose connection on one of the panel connections.
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post #965 of 999 Old 04-21-2014, 07:09 PM
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Sorry to report today that Panasonic's second level support line (tech hotline) has told me they refuse to do anything else for me and have suggested that I should contact standard Panasonic Support for further action. I now have a $3,000 worthless piece of crap on my wall. Small claims court is my only option at this point other than pay for a full repair out of pocket.

I will never purchase from Panasonic again. I wonder if there are any Samsung F8500's left out there??

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post #966 of 999 Old 04-21-2014, 08:54 PM
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Sad. Plenty of f8500s left though.
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post #967 of 999 Old 04-21-2014, 09:12 PM
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Originally Posted by mo949 View Post

Sad. Plenty of f8500s left though.
May be time to call Chris at Cleveland. Order a broken in, tested and calibrated 8500. Hmmmm....

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post #968 of 999 Old 04-22-2014, 04:32 AM
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Originally Posted by scirica View Post

Sorry to report today that Panasonic's second level support line (tech hotline) has told me they refuse to do anything else for me and have suggested that I should contact standard Panasonic Support for further action. I now have a $3,000 worthless piece of crap on my wall. Small claims court is my only option at this point other than pay for a full repair out of pocket.

I will never purchase from Panasonic again. I wonder if there are any Samsung F8500's left out there??

That is really unfortunate, Panasonic has bailed on plasma owners frown.gif If you get an F8500 be aware it has some issues also.
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post #969 of 999 Old 04-22-2014, 05:53 AM
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Originally Posted by chunon View Post

That is really unfortunate, Panasonic has bailed on plasma owners frown.gif If you get an F8500 be aware it has some issues also.
I know. I'm not sure what I'll get and I'm still hopeful my latest escalation to Panasonic executive management will not fall on deaf ears. I do believe I would prefer a VT60 or ZT60 to an F8500 based on reviews here on the forum, but this experience has me so anti-Panasonic at the moment.

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post #970 of 999 Old 04-22-2014, 06:39 AM
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Originally Posted by scirica View Post

I know. I'm not sure what I'll get and I'm still hopeful my latest escalation to Panasonic executive management will not fall on deaf ears. I do believe I would prefer a VT60 or ZT60 to an F8500 based on reviews here on the forum, but this experience has me so anti-Panasonic at the moment.

Don't blame you with what you have gone thru

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post #971 of 999 Old 04-22-2014, 07:58 AM
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So, my "Days Of Our Lives" saga continues. Apparently my escalation to the executive suite made someone take another look at my case history. It shouldn't have had to come to this, but desperate times require...

My email was received yesterday, and this morning I received a call back from the very same person that intervened in December when I first started this journey. Based on the executive case review, they are now going to send 4 "boards" to the local technician, and hopefully one of those is the issue. The "SS" board is the primary suspect at this point, but they want to cover their bases. If the board replacement does not fix the issue, they are going to refund what I paid for the VT50. I will not be charged for the boards or for the service call.

Isn't it amazing how things can change in 24 hours? I'm not out of the woods yet, but this certainly is more along the lines of what I expected from Panasonic Support in the first place. If we get this resolved, I will be the first to praise the executive team at Panasonic and probably send flowers to the Chief Marketing Officer.

Thanks to all of you that have been my moral support team here on AVS. Not too many people outside of these forums understand our passion.

Steve

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post #972 of 999 Old 04-22-2014, 08:02 AM
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wow! fantastic turnaround there.

Having to buy a tv this year is not an enviable situation with the options currently on the table.
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post #973 of 999 Old 04-22-2014, 08:29 AM
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Quote:
Originally Posted by scirica View Post

So, my "Days Of Our Lives" saga continues. Apparently my escalation to the executive suite made someone take another look at my case history. It shouldn't have had to come to this, but desperate times require...

My email was received yesterday, and this morning I received a call back from the very same person that intervened in December when I first started this journey. Based on the executive case review, they are now going to send 4 "boards" to the local technician, and hopefully one of those is the issue. The "SS" board is the primary suspect at this point, but they want to cover their bases. If the board replacement does not fix the issue, they are going to refund what I paid for the VT50. I will not be charged for the boards or for the service call.

Isn't it amazing how things can change in 24 hours? I'm not out of the woods yet, but this certainly is more along the lines of what I expected from Panasonic Support in the first place. If we get this resolved, I will be the first to praise the executive team at Panasonic and probably send flowers to the Chief Marketing Officer.

Thanks to all of you that have been my moral support team here on AVS. Not too many people outside of these forums understand our passion.

Steve

Steve that is very promising news !! You are absolutely correct that you should not have to go to these lengths to get a resolution but thankfully that avenue was effective. I think all that any of us want is years of trouble free "flagship" performance from a flagship product, that is certainly not an unreasonable expectation. Fingers crossed for you smile.gif
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post #974 of 999 Old 04-22-2014, 10:11 AM
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At this point, I can't see how you would not have a good outcome. Hope I'm right smile.gif
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post #975 of 999 Old 04-22-2014, 12:35 PM
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It's a good turnaround, but I wouldn't exactly go signing the praises of the support system due to everything you had to go through.

When it comes right down to it, you've been dealing with the original issue and the fallout of the original issue for going on a year now since you first reported seeing the issue in this thread in May of 2013.

The worst part about it is, since you got a panel replacement instead of a swap to a 60 series, I fully expect to see your original issue return with time. The xT50 series TVs have a faulty design and I would not be surprised if you were right back to square one a year from now with zero recourse.

If I were you, I would be hoping for none of the boards to fix the TV so you can get refunded and go to an F8500 because you can be sure this is the last time they are going to do anything for you.
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post #976 of 999 Old 04-22-2014, 01:22 PM
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Originally Posted by bull3964 View Post

It's a good turnaround, but I wouldn't exactly go signing the praises of the support system due to everything you had to go through.

When it comes right down to it, you've been dealing with the original issue and the fallout of the original issue for going on a year now since you first reported seeing the issue in this thread in May of 2013.

The worst part about it is, since you got a panel replacement instead of a swap to a 60 series, I fully expect to see your original issue return with time. The xT50 series TVs have a faulty design and I would not be surprised if you were right back to square one a year from now with zero recourse.

If I were you, I would be hoping for none of the boards to fix the TV so you can get refunded and go to an F8500 because you can be sure this is the last time they are going to do anything for you.

I certainly will never praise Panasonic Support. It was the executive at HQ that I would praise for taking an interest in my situation and keeping it moving when it was dead (yesterday). As far as a resolution, I'm hoping to get this set fixed and get a couple of years out of it and then do a technology switch. If I get a refund, I'll be looking for an F8500. As things stand today, I think that is my only option from a purchase perspective.

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post #977 of 999 Old 04-23-2014, 09:11 AM
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Funny episode last night. Paused the vt and noticed a really loud buzzing. Instantly thinking, "s$*T, I got a buzzer" I got a screw driver and started playing around in the back and noticed that if I pushed hard in a certain spot it stopped, so I started tightening screws around that area. Unfortunately I was a bit too buzzed myself to think of checking the external fans I put on the back to prevent yellow blobs. One was a little loose and it was causing the buzz biggrin.gif
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post #978 of 999 Old 04-29-2014, 04:45 PM
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Well, wish me luck. 65VT50 is off the wall again and waiting for the technician to show up in the morning with 4 new boards, one or more of which will hopefully fix my panel. According to Panasonic, if it's not these boards and is indeed a bad panel, the next step is a refund. I'm just glad I didn't give up when Support told me they were done with my case. At this point I just want the repair to work and to get a few good years out of my Panny!

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post #979 of 999 Old 04-30-2014, 09:07 AM
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Hope its the last time. Baby that thing if it does go well! Its better than any plasma being made today!
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post #980 of 999 Old 04-30-2014, 09:14 AM
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Quote:
Originally Posted by scirica View Post

Well, wish me luck. 65VT50 is off the wall again and waiting for the technician to show up in the morning with 4 new boards, one or more of which will hopefully fix my panel. According to Panasonic, if it's not these boards and is indeed a bad panel, the next step is a refund. I'm just glad I didn't give up when Support told me they were done with my case. At this point I just want the repair to work and to get a few good years out of my Panny!

Fingers crossed smile.gif

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post #981 of 999 Old 04-30-2014, 09:18 AM
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Technician just left the house. First replaced the SC board, no difference. Second up, the SS board. La Voila!!! SS board was bad. Also meant we didn't have to change the main board and all my settings are still intact. Of course I'm going to watch this thing like a hawk for the next several days, but for the moment I'm very happy.

Friday my new McIntosh gear shows up, and the VT 50 goes back on the wall. Should be a good weekend at home! cool.gifcool.gifcool.gif

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post #982 of 999 Old 04-30-2014, 09:21 AM
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Awesome news lets hope that is the last of the problems for a long while smile.gif
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post #983 of 999 Old 04-30-2014, 09:42 AM
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Yeah, i don't blame you for being OCD for the next couple of weeks on this one. Enjoy that well deserved movie marathon!
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post #984 of 999 Old 04-30-2014, 11:59 AM
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Originally Posted by scirica View Post

Technician just left the house. First replaced the SC board, no difference. Second up, the SS board. La Voila!!! SS board was bad. Also meant we didn't have to change the main board and all my settings are still intact. Of course I'm going to watch this thing like a hawk for the next several days, but for the moment I'm very happy.

Friday my new McIntosh gear shows up, and the VT 50 goes back on the wall. Should be a good weekend at home! cool.gifcool.gifcool.gif

Very glad that it worked out for you.

Have some barbeque for this southern boy. smile.gif
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post #985 of 999 Old 05-12-2014, 05:45 PM
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Been watching this yellow blob on the right side of my 65vt50 for some time now (more than 6 months?) decided to do some searching and low and behold my favourite AV site has discussion on this. Been reading some of the posts for some back ground.

I have had the panel since Jan 2013. Did notice 2 blobs, one weaker on the left side and one stronger on the right. The one on the right drives me nuts watching hockey.

One thing I have noticed is that when I pull up the menu the blob goes away...it seems the panel brightness(?) causes it to go away. So I don't think it is related to the panel itself but perhaps the software. Anyone one notice this?

Tried different hdmi cable and eliminated receiver from the mix and no improvement.

I really wonder if it is related to a software update?

Has anyone tried different firmware versions to see if there is a difference?

I think this cam be minimized wih calibration but that just masks the issue.....I will still see it.

Any thoughts amigos?
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giant guy,

Further back in this thread its mostly agreed that the yellow blobs appear just in front of a couple of circuit board. Many of us believe that the boards prevent proper heat dissipation. A few have added fans but doing so does not fix the problem as much as prevents it from happening.

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post #987 of 999 Old 06-08-2014, 11:59 AM
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My 65VT50 is about 20 months old now and I first noticed "the blobs" about 6 months ago. I never purchase an extended warranty on electronics but fortunately I did purchase the square trade warranty on my VT50... it was just too good a deal at the time. Just curious if anyone has had a successful yellow blob repair with the square trade warranty ?

I am planning to wait until October/November to file a claim in case a refund is the only option... that way I can hopefully get a good deal on a replacement, perhaps the Vizio P-series.

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post #988 of 999 Old 06-08-2014, 12:15 PM
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Have you had it professionally calibrated, my blobs were very noticeable during hockey and a solid calibration made them all but dissapear
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post #989 of 999 Old 06-08-2014, 05:20 PM
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Originally Posted by billmich View Post

Have you had it professionally calibrated, my blobs were very noticeable during hockey and a solid calibration made them all but dissapear

Not professional, but I have calibrated the ISF modes myself using Calman. Did not have the problem before calibration and did not notice it until a good 6 months after my initial calibration. If the problem is due to heat from the boards effecting the panel, I don't see how a calibration can make a difference particularly since the blobs are localized. Although I have noticed that the blobs are only apparent when the APL is high, so I suppose using low panel brightness and lowering contrast may go a long way in hiding the blobs. But I don't think that is a trade-off that most of us would accept.

It just occurred to me try "Eco/Energy Saving". I think this just rolls off the contrast at high APL, so it should help.

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post #990 of 999 Old 06-09-2014, 12:45 AM
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The blobs seem to show up more at a certain luminance of grey somewhere from 50% an up at the higher end. If your calibrator can pick up this level of grey and calibrate to reduce these blobs just at this IRE with the 10 point I can see how it can help even though they are localised.

I have found my improved blobs are still visible in normal mode where Gamma has a shocking slope and there is no 10 point greyscale adjustment.
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