So, my "Days Of Our Lives" saga continues. Apparently my escalation to the executive suite made someone take another look at my case history. It shouldn't have had to come to this, but desperate times require...
My email was received yesterday, and this morning I received a call back from the very same person that intervened in December when I first started this journey. Based on the executive case review, they are now going to send 4 "boards" to the local technician, and hopefully one of those is the issue. The "SS" board is the primary suspect at this point, but they want to cover their bases. If the board replacement does not fix the issue, they are going to refund what I paid for the VT50. I will not be charged for the boards or for the service call.
Isn't it amazing how things can change in 24 hours? I'm not out of the woods yet, but this certainly is more along the lines of what I expected from Panasonic Support in the first place. If we get this resolved, I will be the first to praise the executive team at Panasonic and probably send flowers to the Chief Marketing Officer.
Thanks to all of you that have been my moral support team here on AVS. Not too many people outside of these forums understand our passion.
McIntosh MX121. McIntosh MC205. Focal Aria 948 Main Speakers, Aria CC900 Center. Focal Electra IC 1002 In-Ceiling Surrounds. Paradigm Studio Sub 15. Oppo BDP-105D. Roku XS. Roku 3. Apple TV(3). DirecTV. Panasonic TC-P65VT50. Samsung UN40FH6030F, URC MX-780.
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