Originally Posted by Esteban Medaglia
"Thanks for the detailed answer! I appreciate the feedback. As usual, sounds like Amazon's costumer service is first rate. I live in a mayor city, so hopefully the delivery itself should be a little smoother. Thanks again, and good luck with your new S64!"
55ST60 Amazon return update - synopsis: snafu continues but Amazon appears determined to fix it.Details if you're interested:
The shipper who botched things so badly last week had promised to be here today without exception. They were a no show. Pilot's lead agent for Amazon got involved. After RAC wouldn't return her calls, she cancelled the pickup and rescheduled with Great Plains. They'll reportedly call me Wednesday and pick up the TV later this week; no excuses accepted for rolling it into a THIRD week. Or so I'm told..
Amazon has sent me a link to update them about progress after each email so I have done that each time. No animosity of course since that accomplishes nothing, just the facts.
An Amazon rep just called me. I had a very hard time understanding him due to a severe accent so it is possible he is in India or maybe from there. Nevertheless, I eventually understood him to say that in his opinion, what RAC has done is totally unacceptable and the delays are unacceptable.
He apologized sincerely and said that their target for refund on a TV return is 2 weeks and the return pickup will have been delayed that long. He took these steps and followed up with this email:"I'm providing a follow-up e-mail to our conversation. As we discussed, I will process an advanced refund as soon as your TV is picked up. I hope this solution works for you. We look forward to seeing you again soon. Thank you for your inquiry. Did I solve your problem?
If yes, please click here: (link removed)
If no, please click here: (link removed)
Although I really don't feel that Amazon is responsible for these flubs, I do believe they have taken good steps to make sure I at least feel like they're doing what they can and that they value me as a customer. Perhaps they choose to accept responsibility since they hired Pilot who subletted the final leg to RAC, I don't know. Still, IME, how rare for any business to step up like this nowadays? I need to set aside some of my cynicism; there are certainly still good businesses out there!
Although there have been shipping errors and it has been a bit aggravating at times, Amazon has kept a loyal customer through it.