Originally Posted by Esteban Medaglia
Apologies for asking again, but has anybody ordered a large TV from Amazon? If so, would you care to share your experiences (delivery, unpacking, returns, etc)? I want to purchase the 65ST60 at Best Buy but they still do not even list it on their website...
My recent Amazon story though not concluded yet - it is a Panny 55ST60:This gets too long winded, so here is a synopsis: So far, excellent treatment on the return but it is not fully completed yet. In a nutshell: Amazon has been super so far; Pilot and RAC shippers have been a little spotty. But I live WAY OUT THERE, so both shippers have some valid excuses. First Choice Transport's guy was outstanding.
Details for anyone willing to wade through specifics:
For original delivery, Amazon had Pilot "try" to ship it. Package got stuck in Denver; Amazon responded to my email pronto (in just a couple hours) and got the shipment "unstuck" and delivered the next day in a sublet from Pilot to First Choice Shipping. Amazon's guy was super polite and gave me a $50 store credit due to delays without me asking for anything other than getting the shipment moving again.
First Choice guy said the box was really beat - holes on both sides and the bottom of the carton was really tore up. He said he expected the screen to be shattered. Foam support under the screen at one end was cracked in two. However, not so much as a mark anywhere on the unit. Powering on the first time took a long time though it was a warm day... I wondered if it was normal. In usage for two weeks, I learned this delayed turn on was NOT normal... this was a portent.
Amazon could not do white glove delivery out in the sticks where I was, so the shipper was only authorized to get the box in the house, no more. However, First Choice guy was super nice USMC veteran and helped me get the pedestal together and the panel up on my TV stand. It was late afternoon and he had to drive all the way to Durango, CO next. Yet he didn't rush a thing. I tipped accordingly.
After about 10 days, the panel developed a fault where sometimes powering it on would get the LED power light to come on, but picture would not. Turn it off and back on, back to normal. Maybe happens 1 in 30 power cycles or about once a week?? Contacted Amazon about return explaining intermittent fault and my concerns for the long term. They responded super fast to my return email on a Saturday with no guff at all. Immediately told me that return shipping is on them due to defect. Apologized for rough delivery and defect. Super polite, eager to please. Treated me like a customer; like they value my business.
I mean, how often does any of us see THAT any more?? Pleasantly surprised.
In my non-technical opinion, the rough handling during original shipment is probably why the TV has a fault. I don't think it was any error by the Panasonic build. The handhold at one end of the carton was torn out, so I think maybe that end was dropped. I find it amazing the carton wasn't full of broken glass. Is dropping it the reason it has ZERO buzz?
If so, it's probably not recommended.
It is taking too long to get it picked up but that is partially because I live way out in the mountains/boonies - and because RAC was the transport subletted by Pilot for pick up. RAC has caused 2 weeks of delays on a different large package to this location before. RAC will supposedly pick the unit up this Monday and allegedly won't leave me waiting all day again and then NO SHOW without at least calling. That will be 6 working days after return was executed by Amazon.
One caveat: It is my understanding that as of November 2012, Amazon changed their return policy. If a person returns a TV because they just don't like it versus because of a defect, Amazon will not pay return shipping. The risk in this as I see it: Since initial purchase was "free shipping", return shipping could be any scary number someone might care to dream up. Where I live? Could be 300 or 400 clams or worse. I don't know.
Trying a 65PS64 as replacement. It should be here Tuesday. Planning to post my comparative subjective observations probably in the S60 thread. No equipment and not a lot of AVS knowledge, so I won't be posting numbers or anything.