Help! One Of The Most Bizarre Issues I've Seen! - AVS Forum
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post #1 of 17 Old 01-23-2013, 03:34 PM - Thread Starter
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I am simply at a loss for words to describe what I have here. Long story short: I- about every 6 months or so- give a very gentle wipe down of my Kuro 6020 screen with Invisible Glass and a perfect micro fiber cloth.

I've owned the display for 4+ years and this has never been a problem. This time however, it caused an odd film to remain. So, after simply wiping it with a new dry micro cloth (which did not work) I sought out an alternative. I found that a micro cloth with distilled water works wonderfully...and it did. Screen came out perfectly smudge/film free. Beautiful.

All ok? No. I did not mention earlier but I also used windex on the bezel ONLY. Big deal? Not to me as I have used BOTH of them numerous times on the bezel with zero issues. None.

What's the problem, then? Well, over the last 4 days- everyday- I have had a white, superficial film develop on the left, right, and bottom of the bezel. Everyday.

Why do I say everyday? Because after I wipe it SPOTLESS, it comes back in 12-24 hours.

And when I say wipe it off, I mean I see the residue/whatever come of onto the cloth while the bezel looks completely unharmed.

I'm telling you gang, this is the weirdest thing I've seen re electronics...simply bizarre.

Now I've tried the windex and distilled water again, and again, while it comes away completely perfect after I'm through...it returns identically within 12-24 hours.

I've attached pics, my hope is some other poor soul has encountered this and has found a solution as I'm completely baffled.

My only though is that the invisible glass is a bit old so perhaps the composition has changed...pioneer actually endorsed its use on the panels as late as 2010.

E1B0973A-DDA4-4088-9615-B7402684E9F2-2866-000001D610E6AF1A.jpg


B0D29579-E2F6-46C4-B4CA-88341F7FD1F8-2866-000001D627B74F52.jpg

36B18D3A-D7C8-4E21-A9FB-2DE694E757A2-2866-000001D6326757F5.jpg


Thanks in advance, all.

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #2 of 17 Old 01-23-2013, 03:38 PM
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wrong picture. :P
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post #3 of 17 Old 01-23-2013, 04:02 PM - Thread Starter
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Just tried a little distiller water again...looks great again. I was considering the fact that it's just "drying", but it's buffed dry in minutes or seconds...and if not completely devoid of moisture, you figure it's certainly bone-dry in an hour or so?

????

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #4 of 17 Old 01-24-2013, 11:42 AM - Thread Starter
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Whaddya know? It has returned nearly 24 hours later.

F2BE8391-5CD5-47CD-BE9C-8A996EF059BF-349-0000001BAE44A279.jpg


Crazy!

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #5 of 17 Old 01-24-2013, 12:55 PM - Thread Starter
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Called Pioneer...they have never heard of or seen the phenomenon before.

Of course.

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #6 of 17 Old 01-24-2013, 01:33 PM
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Try rubbing Alcohol, or Dawn.
Just don't get it on the screen.
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post #7 of 17 Old 01-24-2013, 01:39 PM
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Quote:
Originally Posted by mastermaybe View Post

My only though is that the invisible glass is a bit old so perhaps the composition has changed...pioneer actually endorsed its use on the panels as late as 2010.

That was the FIRST thing that popped into my head when I saw the initial mention of Invisible Glass. I would be it's the aerosol can too isn't it?

Bill
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post #8 of 17 Old 01-24-2013, 01:39 PM
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ammonia on plastic?

There used to be a product I used on black car trim called 'Black Magic' or similar. This did a good job of restoring the luster of the black rubber/plastic components on the outside (and inside) of the car to like-new. Something like this may work for you, but DON'T GET IT ON THE SCREEN.
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post #9 of 17 Old 01-24-2013, 01:50 PM - Thread Starter
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Thanks for the ideas, guys.

Here's my new thought: I WAS reusing the same micro-cloth to remove the "residue" each time so perhaps a new wash on the cloth will help. Again though, the odd part is that it seems to keep reappearing in the same spots.

BUT, again, I keep removing SOMETHING!?

Perhaps something got into the acrylic and is now getting "pushed" out by the heat? If I was wiping nothing off and simply hydrating it I'd be less optimistic, but I'm hopeful as it appears (cautiously, there) that's it's at least getting lighter.

Lets see what happens after this go round and I think dawn is next as that's pretty mild.

Thanks again!

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #10 of 17 Old 01-24-2013, 01:56 PM
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So you used Invisible Glass (what ever that is) on the panel only and Invisible Glass + Windex on the bezel? The panel is fine, but the bezel now has a hazy smear on it that goes away with rinsing but comes back? First of all, I'm not a fan at all of using anything on a panel and bezel other than a clean microfiber cloth and distilled water (warmed if necessary). The fact that your panel is still smear-free after a couple of years of use with Invisible Glass is great (if not very lucky). There probably has been a build up over time on the bezel of Windex and Invisible Glass. Regular Windex contains all kinds of nasty things like Isopropyl alcohol, sodium sulfonate, a cleaning agent and various other chemicals depending on the type of Windex you used. Regardless of how well you rinse off the surface, some will remain in the "pores" of the plastic and over time, there will be sufficient amounts left to start reacting with whatever is in Invisible Glass. You can try to clean a small area with a gentle detergent in warm water as mentioned above (or use one of the organic kind) and see how that work but I wouldn't use anything else that has harsh chemicals in it because you don't want to cause anymore chemical reactions. But, it sounds like the chemical reaction has stripped the gloss from the plastic and there may not be anything you can do about it now.
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post #11 of 17 Old 01-24-2013, 03:57 PM - Thread Starter
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^ I hear ya, but I'm still optimistic.

All this really gets interesting because I've been using the same products for 4 years with absolutely no problems. Now all of a sudden the bezel goes from pristine to this after one application?

I really think it's the expired Invisible Glass.

And I'm done with anything but DISTILLED water at the most.

When it's (the bezel) dry, it looks fine- perfectly uniform and glossy.

Like right now, it's been 3+ hours and all is well. Lets wee what happens by tomorrow am/pm.

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #12 of 17 Old 01-24-2013, 04:14 PM
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^^^ most products, if not all, are required to have expiration dates but that doesn't necessarily mean that they lose their effectiveness. However, "mixing" them with another cleaning agent can have some negative additive affects, especially over time. I really hope that the bezel clears itself up. Maybe just repeated cleanings with warm distilled water and a very clean microfiber cloth will clear it up. You might even want to consider using a new cloth each time in case there's any possibility of transfer to the cloth.
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post #13 of 17 Old 01-24-2013, 04:18 PM - Thread Starter
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Yep, thanks. But unfortunately their composition can change with time and they can become more volatile. medicine, with enough time becomes poison. In my case at least I didn't mix the I-glass and windex.

'm getting more and more nervous with each passing day.

Ridiculous I even used the windex- I knew better and didnt need it in the first place. Dammit.

I cannot tell you how odd it is that it goes a day looking great and then just comes out of nowhere.

Now I'm just preparing myself for the worst. I too have thought of a restoration type product but let's not even think about how that could go.

What a mess. Please everyone: learn from my stupidity and carelessness. Nauseating.

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #14 of 17 Old 01-24-2013, 10:10 PM
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Well if it's any consolation, at least your panel is still ok (it is ok isn't it?).
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post #15 of 17 Old 01-25-2013, 08:34 AM - Thread Starter
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Panel itself is excellent...flawless really.

Keeping fingers crossed...bezel is residue/white free 18 hours in.

Thanks again, all.

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #16 of 17 Old 01-26-2013, 01:09 PM - Thread Starter
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Ok not that anyone really cares, but two days on, I'm claiming VICTORY!

After talking to an "expert" he pretty much reiterated my initial thought: are these products "ideal" for use on the panel? No.
But would an application of them all of sudden cause these problems after a single use after using them for "x" of years every 4-6 months?
Probably not.

So, a few good wipes with some distilled water and a clean micro fiber cloth solved it...it appears after two days!

Thanks again everyone for all of the advice and well wishes!

James

Actual phone call (see pic to left):

 

Tech (responding to laughter): "I'm sorry sir, did I miss something?"

Me: "Yeah, a case of Diet Mountain Dew walking across my living room."

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post #17 of 17 Old 01-26-2013, 02:57 PM
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Quote:
Originally Posted by mastermaybe View Post

Ok not that anyone really cares, but two days on, I'm claiming VICTORY!

I do. So congratulations! biggrin.gif For future reference, what I do on a weekly basis is give my panel and bezel a dusting with an unscented Swifter Sweeper refill. Picks the dust up with very light pressure and leaves absolutely no residue, or scratches what so ever. So, cleaning: distilled water and a clean microfiber cloth. Dusting: unscented Swifter Sweeper refill.
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