Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alan'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat Information Your Issue ID for this chat is LTK56402603523X
Alan: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: I have a PN58C550G1FXZA TV that has a pinkish purple blur in the upper right hand corner whenever there is white displayed on the screen. This issue has been increasing over the last 3 months.
Alan: I am sorry to hear that you are experiencing picture issue on the TV screen.
Alan: Does this happen on all inputs (like DVD and cable box)?
Alan: Do you see the same issue on the TV menu screen too?
Visitor: on the test screen image it appears
Visitor: initially the menu is black so no it does not appear
Visitor: only when there is white or light colors
Alan: Thank you for the information.
Alan: Let's try performing picture test on TV and check if you are experiencing the same issue on the picture test screen.
Visitor: Yes, it appears on the picture test as well.
Alan: Thank you for confirming.
Alan: The TV needs to be physically examined by a service technician to fix the issue as there might be internal component failure on the TV and requires serviced.
Alan: Let me provide you with a link where you can file an online service request. You can get back to Live Chat with the ticket ID LTK56402603523X anytime if you run into issues filing the service request. We are available 24X7.
Alan: Are you able to access the link?
Visitor: Yes, I am. As far as warranties and so forth... is this TV eligable?
Alan: Once you submit the service request, you'll receive a call from the service center to schedule an appointment in order to examine the unit at your place.
Alan: Okay, I will check the warranty on your TV.
Alan: Did you register the TV with the Samsung web site online?
Visitor: Just recently. I have the serial number if need be as well.
Alan: Okay, please provide me with that so that I can check the warranty status on the TV.
Alan: Samsung provides one year warranty on all the TVs for parts and labor from the date of purchase.
Alan: Thank you.
Alan: The warranty was until 02/29/2012 as per our records and its status is out of warranty.
Visitor: Okay. The issue I have had was the repair was quoted to be $1000. I bought the TV for $1500. This seems to be a common problem in this set. Is their any recalls on this?
Alan: We are sorry; we do not have any such reported issues with your TV model.
Alan: Is there anything else that I can assist you with?
Visitor: It's repoted in the Q&A Section under this model of TV with no answer. I called the 800 number for samsung and was reffered a technician. I dont see myself paying $1000 to repair a TV with no warranty. Purchased at $1500. I'm not quote sure where to go from here.
Alan: I am sorry; we do not have any reported issues with the TV model and you will be charged for the service repair to get the TV serviced as it is out of warranty.
Visitor: Pretty sad that this is not even 2 years old. I thought Samsung had a bit more reliability than this. This issue is reported all over the internet. I don't see how Samsung has no reported issues. Somebody is not documenting over there. I understand that there is a consumer goods act that I can reffer to. It's unfortunate that this seems to be the route I have to take when it comes to this.
Alan: I sincerely apologize for the inconvenience.