Originally Posted by MountainMichael
Thanks for the info.
I ordered my 65PS64 on the 20th. It was delivered yesterday. Called a csr; escalated to a supervisor explaining that the TV was here less than one day due to delayed shipping. She refused to do anything about the price match. I decided to politely apply some pressure to see if an exception could be made. I said that I saw in the AVS Forum that other buyers a few days outside the window on this very model got the price match to Sam's new price. She made it clear she didn't care and refused to even consider doing anything.
While I deduced that this supe would have enjoyed a blow up, that isn't my way. And it's not just to prevent giving a troublemaker the satisfaction of pushing a customer's buttons. Always calm. Zen, etc. I asked if I could use the 90 day return policy to return the TV and get it for the proper price from CostCo? She said I could and didn't care if they lost the sale. I asked if I could cancel my recently established Sam's Club membership for a refund? That was fine with her and she didn't care. I said I didn't think it was worth losing a sale and a new customer over providing the proper price. She didn't care. I asked for escalation to her manager. She said she could do that but they can't switch calls to her manager. Mgr will have to call me in 3 to 4 days. I asked her to please do so.
There are probably better ways to handle the above. Just fwiw, outside 7 days, it might not happen. In fact, based on this supervisor's poor attitude, I suspect it might not happen INSIDE 7 days.
Would I really return the TV over this? Probably not. OTOH, if the manager is also "pretend polite" with a tone that is clearly trying to provoke - and responses that make clear they don't value me as a customer AT ALL, maybe I will. If the price drops to a 100+ tax difference? With the above, probably I will return it.
Will I cancel the warranty and Sam's club membership? Maybe, who knows. No sense going non-linear over 50 bucks and tax, IMO. Life's too short, etc.
A couple of things I'd like in this nice, national, public forum: Sam's Club AIN'T Amazon dot com. No comparison. The Sam's csr was actually polite whereas the undercurrent and tone of the supervisor was openly hostile.
If returns to Sam's are likewise handled in a hostile way, I sure hope the TV doesn't develop problems.
I invite others to give details about their interactions with Sam's Club over this. If Sam's Club thinks their supes should be passive/aggressive, I think the least we can do is shine plenty of sunlight on that fact. To borrow/modify some text from Amazon: "Sam's Club - absolutely NOT
the most customer-centric corporation on earth."
At minimum, I personally won't be making any major purchases at Sam's Club again.
End Zen rant. Peace and all that,