Official Panasonic S60 Series Discussion Thread - Page 7 - AVS Forum
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post #181 of 7067 Old 03-19-2013, 07:21 AM - Thread Starter
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Originally Posted by Full Intensity View Post

just unboxed my P65S60 last night and it was a dud right out of the box frown.gif Went to turn it on and it made a terrible buzzing noise. The picture never came on and 7 blinking red lights on the power indicator. Appears to be an internal hair line crack too. Anyway they are replacing it (bought from panny.com) Just have to go through this exchange headache.

It's not a dud, it was damaged somewhere between the distribution center and your house. Why did you not inspect the screen and turn it on while the driver was there? You could have refused it on the spot.

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post #182 of 7067 Old 03-19-2013, 07:55 AM
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Originally Posted by RandyWalters View Post

It's not a dud, it was damaged somewhere between the distribution center and your house. Why did you not inspect the screen and turn it on while the driver was there? You could have refused it on the spot.

Easier said then done. I would have, had I been there when it was delivered. Unfortunately I was out of town and had it received on my behalf. None the less they are replacing it, I am now waiting for them to call me to verify a shipping date and stock. I will plug it in on the spot this time.
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post #183 of 7067 Old 03-19-2013, 08:47 AM
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I did another calibration in Cinema mode, and was able to get a bit better results. Not sure if my meter is still reading accurate, deciding whether to get a new meter or not. ColorMunki is calling my name. smile.gif



Sony 32" EX400 calibrated settings

Panasonic 50" S60 calibrated settings

HTPC/Sony S5100 to Sony HT-CT150 to Panasonic 55" VT60, Sony 32" EX400, Panasonic 50" S60

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post #184 of 7067 Old 03-19-2013, 09:49 AM
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Guess I know now why people say DO NOT BUY FROM PANASONIC. Long story short, their 30 day exchange is "DISCRETIONARY" and because I was not there to receive the tv the day of delievery they don't want to exchange it and only give me a refund... And i have to pay 15% restocking to boot! Talk about great customer service. Im still on the phone with their resolution team losing my mind. Talk about leaving a sour taste in my mouth
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post #185 of 7067 Old 03-19-2013, 10:00 AM
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Originally Posted by Full Intensity View Post

Guess I know now why people say DO NOT BUY FROM PANASONIC. Long story short, their 30 day exchange is "DISCRETIONARY" and because I was not there to receive the tv the day of delievery they don't want to exchange it and only give me a refund... And i have to pay 15% restocking to boot! Talk about great customer service. Im still on the phone with their resolution team losing my mind. Talk about leaving a sour taste in my mouth
That may be their policy but you have only dealt with the front line cronies. Be patient and work your way up the ladder and I think you will do better.

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post #186 of 7067 Old 03-19-2013, 10:18 AM
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Quote:
Originally Posted by Bond 007 View Post

Quote:
Originally Posted by Full Intensity View Post

Guess I know now why people say DO NOT BUY FROM PANASONIC. Long story short, their 30 day exchange is "DISCRETIONARY" and because I was not there to receive the tv the day of delievery they don't want to exchange it and only give me a refund... And i have to pay 15% restocking to boot! Talk about great customer service. Im still on the phone with their resolution team losing my mind. Talk about leaving a sour taste in my mouth
That may be their policy but you have only dealt with the front line cronies. Be patient and work your way up the ladder and I think you will do better.

I seriously doubt it. I've never read a happy ending from those who buy directly from Panasonic and things go wrong.

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post #187 of 7067 Old 03-19-2013, 10:48 AM
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I seriously doubt it. I've never read a happy ending from those who buy directly from Panasonic and things go wrong.
Ooohh. I didnt understand that he bought directly from Panasonic. There is always hope. smile.gif

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post #188 of 7067 Old 03-19-2013, 10:59 AM
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I must have missed where purchasing from Panasonic is generally a negative experience? Was getting ready to pull the trigger on a 50" S60. Most people have a negative experience? Panny's prices are very good right now via EPP...
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post #189 of 7067 Old 03-19-2013, 12:38 PM
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I decided to get it through BestBuy since that saved me the need to wait for it to ship and the headache in case the set ships bad. I ended up paying a little more with tax but was worth it.

Re-did my calibration with different patterns, now have 344 hours on my set, so it has aged pretty well. Will leave the older settings with the higher gamma:
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* Picture Settings (currently at 344 hours at time of calibration. I'm currently using the following settings on my P50S60 while using HDMI for Cable HDTV (Optimum iO), and HTPC. The viewing environment is in a dark room and a viewing distance of 5-8 feet (although these settings also work for daytime viewing for me). Calibration was done using an i1DisplayLT meter + ColorHCFR software and the GCD patterns and 10% APL with 75% luminance 100% color saturation patterns) (avg gamma of 2.29 with avg dE of gray scale of 2.83 and avg dE of primary/secondary of 1.63)
o Picture Mode : Cinema
o Contrast : 78
o Brightness : -1
o Color : 44
o Tint : 0
o Sharpness : 0
o Color Temp : Warm2
o Vivid color : Off
o C.A.T.S. : Off
o Video NR : Off
o MPEG NR : Off

* Pro Settings
o Panel brightness : Mid
o AGC : 0
o Black extension : 0
o Color gamut : Normal

* W/B detail adjustment
o W/B high R : -7
o W/B high G : 0
o W/B low B : -2
o W/B low R : 0
o W/B low G : 0
o W/B high B : 6

* Color detail adjustment
o Red Hue : 6
o Red saturation : 0
o Red luminance : 3
o Green Hue : 7
o Green saturation : 6
o Green luminance : 0
o Blue Hue : 2
o Blue saturation : 3
o Blue luminance : 11

* Gamma detail adjustment
o Gamma : 2.4

* Advanced picture
o 1080p pixel direct : Off
o HDMI content type : (Defaults)
o HDMI/DVI RGB range : Standard (16-235)
o Black level : Light

* Screen settings
o Screen format : Full
o Overscan : Off
o H size : Size 1

To prevent any confusion, this bottom calibration with the 2.6 gamma setting is an earlier calibration I did when my set had less hours on it. My current and latest calibration will always be the top one. I'll leave this one since I know some like a higher gamma to get more pop for dark rooms. Keep in mind not all settings will work with all sets since each set is potentially different but can use it as a baseline if you wish. This calibration is optimized for viewing in a dark room and produces around 30ftl at 100IRE window pattern. Calibration was done using an i1DisplayLT meter + HCFR Fork software and the AVS HD 709 disc patterns.
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Cinema
contrast 78
brightness +1
color 44
tint 0
sharp 0
warm 2
vivid color off
cats off
video nr off
mpeg nr off

pro settings
panel brightness Mid
agc 0
black extenstion 0
color gamut Normal

w/b detail adj
w/b high R -3
w/b high G 0
w/b high B 0
w/b low R 0
w/b low G 0
w/b low B -3

color detail adj
red hue 12
red saturation 0
red luminance 5
green hue 7
green saturation -5
green luminance 0
blue hue 2
blue saturation 3
blue luminance 11

gamma 2.6

black level Light




I realized that this set for some reason tinkering with the RGB low changes which should only affect the low 20-30-40 IRE, is affecting the higher 70-80-90 IRE so I only did a very minor change on the low end of the RGB and mostly tweaked the RGB high settings which affect the entire spectrum of the grayscale.

Sony 32" EX400 calibrated settings

Panasonic 50" S60 calibrated settings

HTPC/Sony S5100 to Sony HT-CT150 to Panasonic 55" VT60, Sony 32" EX400, Panasonic 50" S60

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post #190 of 7067 Old 03-19-2013, 02:05 PM
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setting the high and low end greyscale is interactive...one always changes the other, that's why you have to go back and forth several times before you nail it.
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post #191 of 7067 Old 03-19-2013, 02:34 PM
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Quote:
Originally Posted by keyguy View Post

I must have missed where purchasing from Panasonic is generally a negative experience? Was getting ready to pull the trigger on a 50" S60. Most people have a negative experience? Panny's prices are very good right now via EPP...

It's not generally a negative experience. So long as your s60 doesn't have any problems, you probably will be fine. The big difference between buying direct & a typical retailer with 15 to 30 day penalty free/ no questions asked return period, is if you have a problem out of the box, it's up for evaluation as to whether it was abuse, user error, a legit manufacturer's defect, or even a worthy reason for return in the first place. Like you're immediately into the warranty period.

If they say well that's performing within our expectations, whatever I don't like about it, it's either keep it or pay 15% and/or shipping, if they even take it back at all. I'll pay a little more than epp for a retailer that has my back, 1 party vs. 2 to appeal to, worry free first 30 days anyway.
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post #192 of 7067 Old 03-19-2013, 02:35 PM
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setting the high and low end greyscale is interactive...one always changes the other, that's why you have to go back and forth several times before you nail it.

Right, but usually changing the low shouldn't affect the high as much as vice versa. This isn't my first calibration, and I have done a lot of calibrations across 6 different displays and never had this much of a problem. The low on this set affects the high alot more than any other set I've calibrated. Hopefully some other users with calibration experience will calibrate the S60 series so I can compare some notes. wink.gif

Sony 32" EX400 calibrated settings

Panasonic 50" S60 calibrated settings

HTPC/Sony S5100 to Sony HT-CT150 to Panasonic 55" VT60, Sony 32" EX400, Panasonic 50" S60

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post #193 of 7067 Old 03-19-2013, 09:30 PM
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Crazy that amazon has the 42" model for $40 MORE than the 50" model.
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post #194 of 7067 Old 03-19-2013, 09:39 PM
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Crazy that amazon has the 42" model for $40 MORE than the 50" model.

Wow. rolleyes.gif

That's ridiculous.
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post #195 of 7067 Old 03-19-2013, 09:45 PM
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Quote:
Originally Posted by Leon! View Post

Quote:
Originally Posted by keyguy View Post

I must have missed where purchasing from Panasonic is generally a negative experience? Was getting ready to pull the trigger on a 50" S60. Most people have a negative experience? Panny's prices are very good right now via EPP...

It's not generally a negative experience. So long as your s60 doesn't have any problems, you probably will be fine. The big difference between buying direct & a typical retailer with 15 to 30 day penalty free/ no questions asked return period, is if you have a problem out of the box, it's up for evaluation as to whether it was abuse, user error, a legit manufacturer's defect, or even a worthy reason for return in the first place. Like you're immediately into the warranty period.

If they say well that's performing within our expectations, whatever I don't like about it, it's either keep it or pay 15% and/or shipping, if they even take it back at all. I'll pay a little more than epp for a retailer that has my back, 1 party vs. 2 to appeal to, worry free first 30 days anyway.

And it can take a very long time to get your refund. They won't even begin the process until the tv is in their warehouse and since returns aren't shipped priority... think slow boat.

Amazon has spoiled me. They drop off the new tv when they pick up the old one. They have also expedited my refund so that I could make another purchase. Another thing is that the don't require much of a reason for the return either, no restocking fee- no hassle at all.
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post #196 of 7067 Old 03-20-2013, 04:23 AM
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Crazy that amazon has the 42" model for $40 MORE than the 50" model.

 

That's crazy. I paid $640 for the P42S60 from ABT last night.

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post #197 of 7067 Old 03-20-2013, 05:50 AM
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That's crazy. I paid $640 for the P42S60 from ABT last night.

Weird--it's been consistently $657.99 for the last few days when I've checked. I wonder--is the price I see based on geographic location? A little more farther away from their warehouse (to cover additional shipping cost)? I'm in Maryland (USA).

Been enjoying lurking on this thread, listening to the info come in. I need a new set, don't want anything bigger than 42"-46", and was happy to hear that Panasonic came out with a 42" at1080. If I pull the trigger on it, it'll be my first plasma.
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post #198 of 7067 Old 03-20-2013, 06:31 AM
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I received a E7000 51 inch from BB last week. Would there be agreement that the S60 picture is better than the Samsung? Any thoughts appreciated.
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post #199 of 7067 Old 03-20-2013, 06:37 AM - Thread Starter
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Originally Posted by folksnake View Post

I need a new set, don't want anything bigger than 42"-46", and was happy to hear that Panasonic came out with a 42" at1080. If I pull the trigger on it, it'll be my first plasma.

Be advised that last year, Panasonic released the 42" UT50 1080p set but discontinued it a month or two later due to lack of interest and lack of sales. There isn't a big market for that small of a 42" 1080p Plamsa (which is probably why no other manufacturer ever made one) so if you really want one of these keep an eye on the availability in case they discontinue this one like they did last year.

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post #200 of 7067 Old 03-20-2013, 06:37 AM - Thread Starter
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Originally Posted by folksnake View Post

I need a new set, don't want anything bigger than 42"-46", and was happy to hear that Panasonic came out with a 42" at1080. If I pull the trigger on it, it'll be my first plasma.

Be advised that last year, Panasonic released the 42" UT50 1080p set but discontinued it a month or two later due to lack of interest and lack of sales. There isn't a big market for that small of a 42" 1080p Plamsa (which is probably why no other manufacturer ever made one) so if you really want one of these keep an eye on the availability in case they discontinue this one like they did last year.

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TC-P55ST60, TC-P50GT50, TC-P46G10, TH-42PZ700U, TH-42PX50U, HP LC2600N, TiVo Series3, TWC Cisco 8742HDC DVR, Onkyo TX-SR605, URC R40 Remote.
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post #201 of 7067 Old 03-20-2013, 06:48 AM
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Be advised that last year, Panasonic released the 42" UT50 1080p set but discontinued it a month or two later due to lack of interest and lack of sales. There isn't a big market for that small of a 42" 1080p Plamsa (which is probably why no other manufacturer ever made one) so if you really want one of these keep an eye on the availability in case they discontinue this one like they did last year.

A very good point. I was actually very surprised to see on at that size in their new offerings. My local BB only carries the S60's in the bigger sizes.

Still not sure if I want to go the plasma route--it's a different beast than what I'm used to. I'm not sure if it fits into how we use our set...but I'm very glad to have the option.
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post #202 of 7067 Old 03-20-2013, 07:51 AM
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And it can take a very long time to get your refund. They won't even begin the process until the tv is in their warehouse and since returns aren't shipped priority... think slow boat.

Amazon has spoiled me. They drop off the new tv when they pick up the old one. They have also expedited my refund so that I could make another purchase. Another thing is that the don't require much of a reason for the return either, no restocking fee- no hassle at all.

spent a total of almost 6 hours on the phone with panny yesterday. Dealing with multiple rude CSRs. After the first 3 hours their offer was "we'll take the tv back which we normally don't do in this situation, but you will be charged 15% re stocking and are responsible for shipping it back to California (from NY)" That would have cost me around $500 just for making the mistake of doing business with panny..... To give you some insight; I had the TV shipped to my friends storage building as i have been travelling and wouldn't be able to wait around for the 4 hour window for the TV to be delievered. Because of this they are exercising their right to be discretionary and not honour their 30 day exchange/refund. I said to them what difference does it make where in the US the TV get delievered, even if I take delievery of it at my place of work. Or if I move in those 30 days. It doesn't matter the TV has a warranty and according to their technical support which i have a case log , 7 blinking lights falls within the warranty. Anyway i could type all day. So get this, they wont exchange it but will refund my money when it reaches their distribution centre. And now they said i am luckyyes lucky they are not charging me 15% and shipping back( which took 6 hours of fighting). So now i can buy the tv again but i can't ship it anymore to my firends warehouse bc they are flagging that location. Talk about discriminating delivery locations. Complete BS. I really wanted a panny bc i wanted the best viewing experience i could afford right now, but they do not deserve my money nor will they ever see a penny from me again. Sadly I will have to buy from a competitor based on pricipal.

I also put in a complaint with VISA and they are on Panny now just incase they don't pay me back b/c i have buyer protection through my card. So worst case they will fight to get my money back. I will also be sending out a letter of complaint to every one i can at panny head office. I felt like i was being interrogated for 6 hours, all because i wanted to return a faulty product.
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post #203 of 7067 Old 03-20-2013, 08:32 AM
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Has anyone performed any input lag testing on these TVs?
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post #205 of 7067 Old 03-20-2013, 08:49 AM
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Sorry to hear Full Intensity, I ordered my 42S2 back during black friday direct from EPP and thankfully it was alright. I didn't even open with delivery guy present, so I guess I was fortunate. Thankfully everything worked out for you in the end and you will not be out any money.

Josh7289, if testing the input lag is something that can be done relatively easily, I'm glad to test on my 50" S60.

Sony 32" EX400 calibrated settings

Panasonic 50" S60 calibrated settings

HTPC/Sony S5100 to Sony HT-CT150 to Panasonic 55" VT60, Sony 32" EX400, Panasonic 50" S60

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post #206 of 7067 Old 03-20-2013, 08:52 AM
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Sorry to hear Full Intensity, I ordered my 42S2 back during black friday direct from EPP and thankfully it was alright. I didn't even open with delivery guy present, so I guess I was fortunate. Thankfully everything worked out for you in the end and you will not be out any money.

Josh7289, if testing the input lag is something that can be done relatively easily, I'm glad to test on my 50" S60.

Appreciate it!

cheers
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post #207 of 7067 Old 03-20-2013, 10:50 AM
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Weird--it's been consistently $657.99 for the last few days when I've checked. I wonder--is the price I see based on geographic location?

 

I was prepared to pay that price. They're in the area here, and I was going to pick it up. When I called to make sure it was in stock, the salesman offered me a few bucks more off (I didn't even ask him smile.gif).

 

(Salesman's name is "Ted Howard", and the store's in Glenview, IL, if anyone's interested wink.gif.)

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post #208 of 7067 Old 03-20-2013, 10:56 AM
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spent a total of almost 6 hours on the phone with panny yesterday. Dealing with multiple rude CSRs. After the first 3 hours their offer was "we'll take the tv back which we normally don't do in this situation, but you will be charged 15% re stocking and are responsible for shipping it back to California (from NY)" That would have cost me around $500 just for making the mistake of doing business with panny..... To give you some insight; I had the TV shipped to my friends storage building as i have been travelling and wouldn't be able to wait around for the 4 hour window for the TV to be delievered. Because of this they are exercising their right to be discretionary and not honour their 30 day exchange/refund. I said to them what difference does it make where in the US the TV get delievered, even if I take delievery of it at my place of work. Or if I move in those 30 days. It doesn't matter the TV has a warranty and according to their technical support which i have a case log , 7 blinking lights falls within the warranty. Anyway i could type all day. So get this, they wont exchange it but will refund my money when it reaches their distribution centre. And now they said i am luckyyes lucky they are not charging me 15% and shipping back( which took 6 hours of fighting). So now i can buy the tv again but i can't ship it anymore to my firends warehouse bc they are flagging that location. Talk about discriminating delivery locations. Complete BS. I really wanted a panny bc i wanted the best viewing experience i could afford right now, but they do not deserve my money nor will they ever see a penny from me again. Sadly I will have to buy from a competitor based on pricipal.

I also put in a complaint with VISA and they are on Panny now just incase they don't pay me back b/c i have buyer protection through my card. So worst case they will fight to get my money back. I will also be sending out a letter of complaint to every one i can at panny head office. I felt like i was being interrogated for 6 hours, all because i wanted to return a faulty product.


I understand why panasonic & others too frown upon delivering it to one place only for the recipient to immediately transport it elsewhere, if they're going to be held responsible for damage that's only discovered after moving it (why it's best for all parties to inspect before signing, then it's your business where you move it). Even sears has a waiver if they don't like the way you're loading or transporting certain sizes, taking them out of the boxes etc. Either way glad you dodged the restocking fee!
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post #209 of 7067 Old 03-20-2013, 11:07 AM
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Quote:
Originally Posted by Full Intensity View Post

Quote:
Originally Posted by sheshechic View Post

And it can take a very long time to get your refund. They won't even begin the process until the tv is in their warehouse and since returns aren't shipped priority... think slow boat.

Amazon has spoiled me. They drop off the new tv when they pick up the old one. They have also expedited my refund so that I could make another purchase. Another thing is that the don't require much of a reason for the return either, no restocking fee- no hassle at all.

spent a total of almost 6 hours on the phone with panny yesterday. Dealing with multiple rude CSRs. After the first 3 hours their offer was "we'll take the tv back which we normally don't do in this situation, but you will be charged 15% re stocking and are responsible for shipping it back to California (from NY)" That would have cost me around $500 just for making the mistake of doing business with panny..... To give you some insight; I had the TV shipped to my friends storage building as i have been travelling and wouldn't be able to wait around for the 4 hour window for the TV to be delievered. Because of this they are exercising their right to be discretionary and not honour their 30 day exchange/refund. I said to them what difference does it make where in the US the TV get delievered, even if I take delievery of it at my place of work. Or if I move in those 30 days. It doesn't matter the TV has a warranty and according to their technical support which i have a case log , 7 blinking lights falls within the warranty. Anyway i could type all day. So get this, they wont exchange it but will refund my money when it reaches their distribution centre. And now they said i am luckyyes lucky they are not charging me 15% and shipping back( which took 6 hours of fighting). So now i can buy the tv again but i can't ship it anymore to my firends warehouse bc they are flagging that location. Talk about discriminating delivery locations. Complete BS. I really wanted a panny bc i wanted the best viewing experience i could afford right now, but they do not deserve my money nor will they ever see a penny from me again. Sadly I will have to buy from a competitor based on pricipal.

I also put in a complaint with VISA and they are on Panny now just incase they don't pay me back b/c i have buyer protection through my card. So worst case they will fight to get my money back. I will also be sending out a letter of complaint to every one i can at panny head office. I felt like i was being interrogated for 6 hours, all because i wanted to return a faulty product.

The problem, in your case, is that the tv was damaged (that damage can result in blinking) and you are unable to assist them in recovering the expense through the shipper- Panasonic has to eat it. You may feel like its discrimination but you also failed in this transaction. If you have to have someone else take delivery then ensure that they are really going to be your "agent," meaning have them inspect it and ensure that it will power up to a menu. And most importantly that he/she does not accept delivery/not sign if it is damaged or not working. Who ever takes delivery should also note any damage to the package on the receipt before signing- even if the tv seems to be fine. This is how a responsible party in a transaction as costly as this behaves.

I'm sorry if I sound harsh, I don't mean to. I do feel your pain but it could have been avoided, and can be avoided in the future. wink.gif

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post #210 of 7067 Old 03-20-2013, 12:05 PM
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who cares about some return issue with panasonic...take it to another thread.

Back to business....One thing I never believed in was breakin period...but, I'm starting to think the pic is much better now. Less noise.

Perhaps watching the tv for a while makes my brain less likely to see the noise...or perhaps breakin is helping in some way.

Any thoughts on this?
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