Ad-ware on new Panasonic plasma TV - AVS Forum
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Old 03-13-2013, 11:09 AM - Thread Starter
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I found this review posted on www.bestbuy.com:

Pop Up Banner Ads triggered by volume control
1.0
Posted by: GP4888
from Chicagoon 01/08/2013
Picture Quality
5.0
Sound Quality
4.0
Features
1.0
What's great about it: picture quality
What's not so great: Pop Up Ads that can't be disabled.
Wish I'd been tipped off to this before my purchase, trying to pay it forward for the next guy doing research.
Have had a 60" Samsung for several years and LOVE it, but decided to go with the premium Panasonic (GT50) based on the reviews. Hooked it up and started to notice 'random' pop up banner ads attached to the volume bar. Kind of shocking that Panasoninc felt the need to continue to generate revenue on a TV I just paid them $1200 for.
Did some research and found out you PREVIOUSLY COULD DISABLE the Ads, but Panasonic did a firmware update that prevents you from disabling the ads (must be a real money maker). Further research indicated that over time, Panasonic continues to load Adware on this television in other places (ie App section) that also can't be disabled.
Just to be sure I called Tech Support and a nice lady confirmed "Ads can't be disabled on some TVs". Apparently not the GT50.
So I'm two weeks into this purchase, and concerned about what type of software Panasonic will impose on my TV after my 30 day return window expires. I'm boxing it back up and exchanging it for a premium Samsung.
This product has...
a slow build up of adware. no option to disable it.
About me...
Sports enthusiast Technically savvy viewer Love to stream movies
No, I would not recommend this to a friend.
Internet Connectable?Yes
Connected to the Internet:Yes


Can others verify this on Panasonic televisions, plasma or otherwise. I can imagine this being a problem on any internet-connected device.
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Old 03-13-2013, 11:38 AM
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Quote:
Originally Posted by gsmollin View Post

I found this review posted on www.bestbuy.com:

Pop Up Banner Ads triggered by volume control
1.0
Posted by: GP4888
from Chicagoon 01/08/2013
Picture Quality
5.0
Sound Quality
4.0
Features
1.0
What's great about it: picture quality
What's not so great: Pop Up Ads that can't be disabled.
Wish I'd been tipped off to this before my purchase, trying to pay it forward for the next guy doing research.
Have had a 60" Samsung for several years and LOVE it, but decided to go with the premium Panasonic (GT50) based on the reviews. Hooked it up and started to notice 'random' pop up banner ads attached to the volume bar. Kind of shocking that Panasoninc felt the need to continue to generate revenue on a TV I just paid them $1200 for.
Did some research and found out you PREVIOUSLY COULD DISABLE the Ads, but Panasonic did a firmware update that prevents you from disabling the ads (must be a real money maker). Further research indicated that over time, Panasonic continues to load Adware on this television in other places (ie App section) that also can't be disabled.
Just to be sure I called Tech Support and a nice lady confirmed "Ads can't be disabled on some TVs". Apparently not the GT50.
So I'm two weeks into this purchase, and concerned about what type of software Panasonic will impose on my TV after my 30 day return window expires. I'm boxing it back up and exchanging it for a premium Samsung.
This product has...
a slow build up of adware. no option to disable it.
About me...
Sports enthusiast Technically savvy viewer Love to stream movies
No, I would not recommend this to a friend.
Internet Connectable?Yes
Connected to the Internet:Yes


Can others verify this on Panasonic televisions, plasma or otherwise. I can imagine this being a problem on any internet-connected device.

Those ads can be disabled thru a simple menu option not an issue
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Old 03-13-2013, 01:26 PM - Thread Starter
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Quote:
Originally Posted by chunon View Post

Those ads can be disabled thru a simple menu option not an issue

In the OP:

Did some research and found out you PREVIOUSLY COULD DISABLE the Ads, but Panasonic did a firmware update that prevents you from disabling the ads (must be a real money maker). Further research indicated that over time, Panasonic continues to load Adware on this television in other places (ie App section) that also can't be disabled.
Just to be sure I called Tech Support and a nice lady confirmed "Ads can't be disabled on some TVs". Apparently not the GT50.


But at least you verified the ads are there... So are these banner ads showing up on all the new Panasonic TVs?
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Old 03-13-2013, 09:34 PM
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Running a 60ST50, and no ads thus far - but then we don't have it connected to the internet, and thus have not received whatever "Update" is responsible for the change.

As a Question: What happens if the TV is DIS-connected from the internet? Do the ads go away, or simply remain "stuck" on whatever was last loaded?

(We do minimal "internet streaming," and entirely via a - Pan - BR player....)
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Old 03-13-2013, 10:36 PM
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Quote:
Originally Posted by gsmollin View Post

In the OP:

Did some research and found out you PREVIOUSLY COULD DISABLE the Ads, but Panasonic did a firmware update that prevents you from disabling the ads (must be a real money maker). Further research indicated that over time, Panasonic continues to load Adware on this television in other places (ie App section) that also can't be disabled.
Just to be sure I called Tech Support and a nice lady confirmed "Ads can't be disabled on some TVs". Apparently not the GT50.


But at least you verified the ads are there... So are these banner ads showing up on all the new Panasonic TVs?

Oh for crying out loud - that guy is wrong, and Panasonic phone rep was wrong too (they usually are). There was no firmware update that prevents you from disabling the ads, and they aren't adding adware to the TVs.

The "Ads" are easily turned off in the Advanced Setup menu: Viera Connect Banner: On/Off. Everybody simply turns them off - i haven't seen a single ad since i turned mine off the day i brought the TV home, and i've updated the firmware many times since buying my GT50 9 months ago.

And i think they may have dropped the banner ads on the new 2013 models - i don't see a Banner On/Off setting anywhere in the S60 menu despite it being a Smart Internet Connected TV.

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Old 03-14-2013, 05:46 AM
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Quote:
Originally Posted by gsmollin View Post

In the OP:

Did some research and found out you PREVIOUSLY COULD DISABLE the Ads, but Panasonic did a firmware update that prevents you from disabling the ads (must be a real money maker). Further research indicated that over time, Panasonic continues to load Adware on this television in other places (ie App section) that also can't be disabled.
Just to be sure I called Tech Support and a nice lady confirmed "Ads can't be disabled on some TVs". Apparently not the GT50.


But at least you verified the ads are there... So are these banner ads showing up on all the new Panasonic TVs?

I just got my VT50 yesterday and disabled the ads, the info in that post is incorrect

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Old 03-14-2013, 08:03 AM
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Quote:
Originally Posted by gsmollin View Post

...But at least you verified the ads are there... So are these banner ads showing up on all the new Panasonic TVs?

The ads were on the 2012 models, but all of those are the old models that were discontinued in December of 2012. It doesn't look like the new Panasonic TVs will have ads, but i'd wait till owners can verify this.

I'm curious if you read the two comments that were in response to that review? Or Google about it? 10 seconds of research via Google reveals that the ads can be turned off, yet the reviewer claims he did "research" and "further research" yet didn't find that the ads can be turned off?? I don't think he actually bought the TV as he claims.

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Old 03-16-2013, 03:00 PM - Thread Starter
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Yes, I did check the comments, but remember the OP said that it was a firmware update that caused the ads to appear, and it was a GT50 model. Nobody has the exact info on what firmware revision caused this problem and when it happened except the OP and he didn't post those details, so everything is anecodotal. Tech support was reported to have confirmed this issue on "some TVs", whatever that means. So I posted it over here to try to get a consensus if other people are having a similar issue. The consensus is that they aren't, which is good.
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Old 03-18-2013, 06:39 AM
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Your question would better be answered in the GT50 thread.

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Old 03-18-2013, 08:04 AM
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Quote:
Originally Posted by gsmollin View Post

Yes, I did check the comments, but remember the OP said that it was a firmware update that caused the ads to appear, and it was a GT50 model. Nobody has the exact info on what firmware revision caused this problem and when it happened except the OP and he didn't post those details, so everything is anecodotal. Tech support was reported to have confirmed this issue on "some TVs", whatever that means. So I posted it over here to try to get a consensus if other people are having a similar issue. The consensus is that they aren't, which is good.

Just know that Panasonic doesn't have anything approaching what one would consider "Tech Support", the people that answer the phones there seriously don't know very much about their TVs and some of their answers are just made up or downright stupid and uninformed. It astounds me that a company can let such untrained morons handle customer service issues.

It looks like the guy that wrote that review is a Samsung lover (he LOVES his Samsung) and is just making stuff up and trying to make the Panasonics look bad. Other reviewers have the "Verified Purchase" icon on their reviews but this guy didn't.

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