Bullsh*t Cookie Cutter Response from Samsung Online Support:
We appreciate you contacting Samsung Electronics and being a valued customer.
This is in regards to your recent interaction with one of the Live chat associate with the Chat ID XXXXX regarding the Hand shake between the TV and the Denon AVR.
Turn off both the TV and the Denon AVR. Turn on the TV and wait for 15 to 20 seconds and turn on the Denon AVR.
Turn off both the devices again and turn on the Denon AVR and wait for 15 seconds and turn on the TV and check whether the same issue persists.
If the issue still persists, let us try to reset the TV to the factory defaults. Please be noted that resetting the TV will reset all the settings of the TV to the factory defaults. You can follow the steps from the link below to reset the TV. Please copy and paste the link in any browser to open the link.
The PN64F8500AFXZA is a latest model TV and the TV is HDCP compliant. If the issue persists even after resetting the TV, it might be due to any compatibility issue between the two devices.
Samsung values you as a customer and want to insure that we have provided you with the answer you were looking for. If for any reason the information we provided did not resolve your issue, we have various contact channels that are available to assist in resolving your concern.
For Immediate assistance with a live agent, you can chat with us <a href=http://goo.gl/H0uf0>here</a>
For support by phone, you can reach us at 1-800-SAMSUNG
Samsung’s Social Media Team is available to assist with providing up-to-date information or answering
questions 9AM to 10PM EST (Mon – Fri).
Visit us on <a href=https://www.facebook.com/#!/samsungsupport >Facebook</a>
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Thank you for being a Samsung Customer!
Samsung Online Support.
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