Official Panasonic VT60/VT65 Series Discussion Thread [No Street Price Talk] - Page 540 - AVS Forum | Home Theater Discussions And Reviews
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post #16171 of 16174 Old Today, 05:15 PM
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Originally Posted by Tim Glover View Post
Well I am really discouraged. Bought my 65VT60 about 1.5 years ago. One of the best reviewed TV's ever. A few weeks ago I turned it on and got this buzzing sound. No image. Just a low level buzz. Took to Best Buy where I bought it. They tell me the panel needs to be replaced AND they can no longer get the panel. So I am screwed. $3000 down the drain. SO upset. I plan on emailing Panasonic something....not sure what good that would do. But it's very very upsetting that their top tier TV only lasted 1.5 years? And since they no longer make them I am screwed?

Thoughts? I realized it was going to be kind of pricey to repair. I kind of thought $500? I would have paid a little more to have it fixed. The TV is awesome. Was.

Anyone have any similar experiences or suggestions on what I can do?

Thx in advance
If I were you, I would contact Panasonic and let them now that you didn't buy a cheap set, and that for the money you spent on it you expect better quality and expect that Panasonic repairs the tv set. I know by fact that if you insist they will repair it. Its not a $5. unit its a $3,000. Insist. Good luck

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post #16172 of 16174 Old Today, 05:32 PM
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Originally Posted by frankmar View Post
If I were you, I would contact Panasonic and let them now that you didn't buy a cheap set, and that for the money you spent on it you expect better quality and expect that Panasonic repairs the tv set. I know by fact that if you insist they will repair it. Its not a $5. unit its a $3,000. Insist. Good luck
How do you know for a fact they will repair it? The warranty is good for 1 year in the US. Plus, no one that I know of has been successful in getting Panasonic to replace a panel. It's doubtful they even have a panel to replace the defective panel.
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post #16173 of 16174 Old Today, 06:05 PM
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I know here in Quebec, that people have fought and Panasonic, or other companies have repaired high ticket items. Such as washers, fridge.

Is Panasonic building a $5. tv, If they stand behind their product, then they should will repair it. I am not talking of over a three year old tv.

PRESENTLY:    TCP55VT60               PREVIOUSLY:    TH46PZ80
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post #16174 of 16174 Old Today, 06:44 PM
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Originally Posted by eaayoung View Post
How do you know for a fact they will repair it? The warranty is good for 1 year in the US. Plus, no one that I know of has been successful in getting Panasonic to replace a panel. It's doubtful they even have a panel to replace the defective panel.
Once upon a time Panasonic replaced my first HDTV (a 32" open box) 5 months outside of warranty with the following years replacement model (went from 720p to 1080p).

Regional rep even delivered it to my house without quesiton. Awesome experience with their customer care at that time.

However, that guy was eventually let go as his position was eliminated. I had some issues with my 65VT60 and they proceeded to give me one of the worst customer experiences in recent memory.

All good things must come to an end.

I've since sold my VT60 and purchased an EC9300 OLED - what a dramatic difference in premium picture quality.
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Panasonic Tc P65vt60 65 Inch 3d Smart Plasma Hdtv , Panasonic , Panasonic Tcp65 65 Inch Vt25 3d Plasma Tv , Panasonic Tc P60vt60 60 Inch 3d Smart Plasma Hdtv , Panasonic Tc P55vt60 55 Inch 3d Smart Plasma Hdtv
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