Originally Posted by Todd Fredericks
Defensive? Maybe rethink how you address people? No I didn't have to buy a warranty to get the "good" price and perhaps I really did not like the tone of your question and also the link to a youtube video claiming the store I purchased my tv scams people. The warranty is profit for me if something eventually fails with the TV outside the limited warranty. My momey and my decisions. I also use my real name and also I am pretty well known on other sites. So I've answered your question and I think we're done.
You can read the "tone" of a question and decide you don't like it -- based on a simple written question? You have 15 posts. You don't post for over a year and before that you didn't post for 5 years -- and you're well known on other forums? You use your real name? Of yeah? Did you like the tone of that? I've seen too many people who show up and all of a sudden start posting about some business and how great they are, claiming to be just regular folks like us and it turns out they're ringers -- scuse me for being a bit suspicious. No reflection on you just a projection of my cynical reality.
Just as an FYI for all -- the Easctcoasttvs return policy - "If there is a problem with the merchandise from the start, that will be caught upon delivery. Upon delivery you, the customer will inspect and test your merchandise for any physical damage or defects. If you find your products to be damaged or defective in any way, the delivery may be refused and replacement merchandise will be shipped to you right away. If the item is delivered and it is not defective or damaged, you will be required to sign the delivery manifest which states the items were delivered in good and working condition. If you have a problem after the items are delivered and the delivery manifest has already been signed we cannot accept a return on the item."
This is from the well regarded Randy Waters from another forum about Eastcoasttvs.com - "No, everything IS NOT rosy! This vendor is very shady - i just busted them on another forum for faking their reviews. I can't believe you actually believe those rediculously positive reviews.
Here's a copy of my post from the other forum - take from it what you will but i'd avoid this vendor completely.
Originally Posted by RandyWalters View Post
I just looked this vendor up on ResellerRatings.com and they have 17 of the most glowing, detailed, positive reviews i've ever seen for a vendor. And i think they're all faked reviews. They all read like a sales brochure and all but a few of them name East Coast by name at least once which is not something an individual would do. Many of them appear to be written by the same person - very similar reviewing methods etc.
And if you compare these two reviews i pasted below, most of the text is exactly the same word for word but they're from two different reviewers. It all just looks too fake to me, and the reviews only started 6 weeks ago and that's a lot of reviews for such a new and unknown vendor. Lots of vendors post their own fake reviews to get the customer satisfaction rating up and to mislead potential customers. Even some of the best and most popular vendors have some bad reviews, it happens - but East Coast doesn't have a single bad review. Remember a deal that sounds too good to be true usually is a sign of a shady vendor.
Compare these two reviews (which were later removed after they were found to be fraudulent):
3/20/09 3:09 PM
I received exactly what I ordered and wanted, I love my new TV and I purchased it for the lowest price. The transaction was quick, the customer service rep was wonderful and most importantly my NEW TV arrived in days. I had plenty of time to inspect it, before actually paid for it. That's right, the delivery guy swiped my card after I was absolutely satisfied. I would definitely purchase from this seller again and would highly recommend this seller to my friends, family and also you. Thank you guys...
3/10/09 10:43 PM
I received exctly what I ordered, for the lowest price available in the market during that time. The transaction was quick, the service was pleasant and attentive and most importantly the NEW TV arrived in days. I had plenty of time to inspect it, before actually paying for it. That's right, the delivery guy swiped my card after I was absolutely satisfied. I would definitely purchase from this seller again and would recommend this seller to my friends and family.
I thought of something else - there is no way i'm going to let a stranger into my house and let him swipe my credit card into a handheld portable device - i'd be worried that he's stealing my identity and now has my credit card number.
I'd avoid this vendor just for the fake reviews alone. Buyer Beware !
Edit - i contacted ResellerRatings about this and i heard right back that they are going to be contacting the reviewers. Nice!
Another update a few days later:
The ResellerRatings administrator initially identified and removed 3 fraudulent reviews for this scammy vendor, and after more investigation they've removed another 7 fraudulent reviews so their review count dropped from 17 to 7, and i bet more get removed as their investigation continues. This shows that you cannot always just take glowingly good customer reviews as gospel because they're easy to fake and hard to spot until someone (like me) notices a suspicious pattern and reports it.
TC-P46G10, TH-42PZ700U, TH-42PX50U, LC2600N LCD, Tivo Series 3, TWC SA8300HD, URC R40 Learning Remote
Peace be with you and if I am wrong I apologize. I'm letting it go now.