Official ZT60 Owners Thread - Page 433 - AVS Forum
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post #12961 of 12965 Old Yesterday, 10:06 AM
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Quote:
Originally Posted by fmalczewski View Post
There are no ZT60s available. Were it me I would probably still want one too, but aside from a fluke set lying around somewhere, in the USA these babies are (long) gone gone gone. The F5800 should prove a reasonable facsimile.
Agreed, the ZT's have all been sold. But. What's the betting that in 2/3 years time, some "BNIB" examples turn up on e bay for $10,000 ? Someone, somewhere will have some stashed. If OLED gets canned like Plasma did, they could have made a wise investment........

Panasonic ZT65 (isf calibrated) / Cambridge Audio 752BD / Pioneer LX55 / Dual CS506 / Sky + HD / Tannoy Arena 5.1 / Isotek Mira / QED Cables
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post #12962 of 12965 Old Yesterday, 10:24 AM
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I'm sad to hear so many stories about Panasonic's CS.


In this thread, (and I've only gone back about 30 pages or so) - has anybody with a ZT60 issue successfully acquired a replacement or refund for their TV? That is, directly from Panasonic, not from Best Buy, Square Trade, etc.
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post #12963 of 12965 Old Yesterday, 10:41 AM
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Yes, but you have to go back further (to 2013). They have since sold everything they could make in a fire sale and then boarded up shop (actually divested it but results in the same situation for unfortunate owners).

Last edited by vultur; Yesterday at 10:54 AM.
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post #12964 of 12965 Old Yesterday, 07:09 PM
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Panasonic wouldn't do anything for member Garmen69. In that case, Panasonic sent the a repair tech to complete the fan foam update. The repair tech improperly re-installed the rear cover which caused microfractures. Panasonic refused to repair or offer a refund. They took the position it wasn't their negligence and referred the customer to the repair tech's firm. BS stance since they hired and sent the repair firm to make the repairs.

Here's the post from the microfracture thread:

The ZT60 microfracture case log and discussion

Last edited by eaayoung; Yesterday at 07:13 PM.
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post #12965 of 12965 Old Yesterday, 07:23 PM
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Originally Posted by sjb179 View Post
The short answer from Panasonic is that they aren't willing to even send a technician to evaluate my Panasonic. I forwarded the service emails from the geek squad, photos of the micro fractures with a ruler next to them, video of the 7 flashes, and pictures of what was connected to my television. They believe the micro fractures are causing the television to fail, but the micro fractures didn't appear until after the 2nd service visit by Best Buy who re-installed the back panel incorrectly and admitted to doing so. Since the micro fractures aren't a manufacturing defect they won't offer any options for replacement of the television. I explained to them that the first issue was the 7 red flashing lights and that the geek squad had replaced the power supply and two other boards in the television but after working up to a service manager who reviewed the case I wasn't able to get anywhere with them. I'd like to quote him:

"After review of many fictitious claims regarding the performance of our ZT60 plasma Panasonic has requested all service claims to be thoroughly reviewed. Your claim, based upon our review, is not valid and we will not offer you any warrantied repairs or options to replace your television."

Best Buy has already offered to replace my ZT60 under the terms of my geek squad protection plan. They provided me a refund of the full value of my original purchase and I opted for the Samsung 8500 which I'm buying for less and also gave me another $500 credit for the damage caused by the technicians. I've owned many panasonic plasmas and the ZT60 was "the tv" I wanted. My original thoughts were that Panasonic may have a better offer but clearly I thought wrong. After my experience with their CS reps and the issues with my zt60 I can say with certainty that I will be hesitant to purchase their products moving forward. With that said I'm still disappointed my zt failed. Just wanted to follow up on my original post as I had indicated I would.

Thanks,
Shane
Thanks for the update. Bravo to BB for stepping up offered a fair resolution. Please post your experience on the ZT Microfrature thread. Here's a link:

The ZT60 microfracture case log and discussion
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