Official ZT60 Owners Thread - Page 451 - AVS Forum | Home Theater Discussions And Reviews
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post #13501 of 13855 Old 03-17-2015, 03:14 AM
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Originally Posted by repete66211 View Post
Ugh! Good luck. See if the store has any 900U units in stock. Depending on what they pay for the unit, they may be willing to exchange for that unit instead of issuing a refund. It's worth a shot.
Yes, in fact they DO have units available in stock. I'll ask them if they want to replace the product instead of processing the refund.
Thanks
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post #13502 of 13855 Old 03-17-2015, 05:31 AM
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Update: some news...
Despite already having their decision of refunding, they will let the process complete 30 days so that i can complaint about it to the repair center, and only then will they process a document that has to be sent to the store where i bought my set so they can then solve the problem by exchanging the the Tv or refund me.
Panasonic really is ... a S$%) brand! This kind of situation never happened with me before with many other brands. Samsung for instance is miles ahead in RMA situations!
No Panasonic TV again for me, even if they got the best set in the world!
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post #13503 of 13855 Old 03-17-2015, 06:41 AM
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I'm sorry to hear that. You should probably change your avatar. Good luck!
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post #13504 of 13855 Old 03-17-2015, 07:41 AM
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I'm sorry to hear that. You should probably change your avatar. Good luck!
Thanks Repete!
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post #13505 of 13855 Old 03-17-2015, 02:29 PM
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Originally Posted by X-RaVer View Post
Update: some news...
Despite already having their decision of refunding, they will let the process complete 30 days so that i can complaint about it to the repair center, and only then will they process a document that has to be sent to the store where i bought my set so they can then solve the problem by exchanging the the Tv or refund me.
Panasonic really is ... a S$%) brand! This kind of situation never happened with me before with many other brands. Samsung for instance is miles ahead in RMA situations!
No Panasonic TV again for me, even if they got the best set in the world!
I'm not making excuses for that but I've come to the conclusion every company is much of a muchness now. It's never about customer service anymore, service, loyalty. It's all about profit and the end sale. After that, they have not a care in the word except shareholders.

Look how every company most people has to deal with for warranties, returns and repairs. You have to chase and chase them to get some form of an unsatisfactory end result.

Also, what good is a 5 year warranty if they can't honour it?
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post #13506 of 13855 Old 03-17-2015, 05:12 PM
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To their credit a lot of companies and their products have been commoditized. Thanks to a very competitive atmosphere, created in large part by online shopping, there isn't much customer loyalty either. Most people Google prices and go with the lowest, creating a market in which price is paramount and things like service are secondary.
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post #13507 of 13855 Old 03-18-2015, 03:02 AM
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I'm not making excuses for that but I've come to the conclusion every company is much of a muchness now. It's never about customer service anymore, service, loyalty. It's all about profit and the end sale. After that, they have not a care in the word except shareholders.

Look how every company most people has to deal with for warranties, returns and repairs. You have to chase and chase them to get some form of an unsatisfactory end result.

Also, what good is a 5 year warranty if they can't honour it?
I can't complaint about Samsung, they have always solved the issues with my sets and never made me wait 30 days so i could fulfill a formal complaint according to the law in my country...
But i do agree, most of the companies just care about sales and money ... nothing else matters.
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post #13508 of 13855 Old 03-18-2015, 06:29 PM
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Getting ready to move and was wondering if anyone had any suggestions on keeping the ZT secure and safe. I'm kinda nervous about moving it.
I moved from Little Rock to Houston (about 438 miles) back in July using one of the big moving companies. Fortunately I had kept the boxes of my 65ZT60 and 65VT30. Both TVs did fine.
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post #13509 of 13855 Old 03-18-2015, 06:51 PM
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Originally Posted by Fete26 View Post
Getting ready to move and was wondering if anyone had any suggestions on keeping the ZT secure and safe. I'm kinda nervous about moving it.
I've moved 4 times due to corporate relo and never had a problem with my plasma TVs. If you move it yourself, keep the TV upright and watch the bumps. If your being moved, movers will usually crate the tv or use what's referred to as an armor pack. I prefer the later but work well.

Myared: heard that high temp/high humidity is pretty bad in Houston. After living in Fla for so many years, really liking the dry heat in Dallas.
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post #13510 of 13855 Old 03-19-2015, 07:24 PM
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I've moved 4 times due to corporate relo and never had a problem with my plasma TVs. If you move it yourself, keep the TV upright and watch the bumps. If your being moved, movers will usually crate the tv or use what's referred to as an armor pack. I prefer the later but work well.

Myared: heard that high temp/high humidity is pretty bad in Houston. After living in Fla for so many years, really liking the dry heat in Dallas.
Yeah, it's going to be brutal in summer. But we had a really nice winter (many days with California-like weather!).
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post #13511 of 13855 Old 03-24-2015, 07:03 AM
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Earlier in my ZT's life, I had some bad IR from the Food Network logo. It had faded a lot and was only barely visible on a grey screen and only because I knew where to look. The TV is now at 3800 hours so I decided to check last night and see if it was completely gone. I noticed that the Food Network IR is back to an easily visible state like when it first occurred. I have not watched that channel since I first noticed the issue and I live alone so I can't blame it on a wife. I also now have IR from the Science channel as well. It has to be something with how the TV ages. I think I am just going to have to live with it.
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post #13512 of 13855 Old 03-24-2015, 06:11 PM
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Originally Posted by Metlore View Post
Earlier in my ZT's life, I had some bad IR from the Food Network logo. It had faded a lot and was only barely visible on a grey screen and only because I knew where to look. The TV is now at 3800 hours so I decided to check last night and see if it was completely gone. I noticed that the Food Network IR is back to an easily visible state like when it first occurred. I have not watched that channel since I first noticed the issue and I live alone so I can't blame it on a wife. I also now have IR from the Science channel as well. It has to be something with how the TV ages. I think I am just going to have to live with it.
My experience with my ZT is similar to yours, except the logo on mine is from NBC's today show. Not bad enough to find another tv. But, of the 5 plasma TVs I've owned the ZT has more problems with IR. And no, I don't game on my ZT.

Last edited by eaayoung; 03-25-2015 at 06:38 PM.
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post #13513 of 13855 Old 03-25-2015, 10:45 AM
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^^^ Regarding logo IR, I love watching GMA good morning America every day, quickly learned to watch that show on my kuro and leave the ZT for other viewing. However, ABC World News, no problem on my ZT.
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post #13514 of 13855 Old 03-25-2015, 08:38 PM
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So i've got an issue...I'm a newbie when it comes to known terms but I think I've got pixel noise that is causing a crappy picture. What sucks is I've always had it but and just didn't notice til now.

It pretty much looks like a bunch of pixels swimming around on lighter still colors like sky shots.

Is it fixable and if so where should I start
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post #13515 of 13855 Old 03-26-2015, 08:25 AM
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I would check the picture settings first. Turn off all the crap like noise reduction and motion smoothing.

Jim
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post #13516 of 13855 Old 03-26-2015, 09:34 AM
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Originally Posted by stabwag View Post
So i've got an issue...I'm a newbie when it comes to known terms but I think I've got pixel noise that is causing a crappy picture. What sucks is I've always had it but and just didn't notice til now.

It pretty much looks like a bunch of pixels swimming around on lighter still colors like sky shots.

Is it fixable and if so where should I start
Pixel noise is dependent on source material and TV picture settings. If you aren't adjusting the individual settings you can switch from the different pre-set modes (i.e. THX Cinema, THX Day).

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post #13517 of 13855 Old 03-26-2015, 10:35 PM
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Could my receiver be causing it? I run everything through a denon avr-x4000
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post #13518 of 13855 Old 03-27-2015, 03:11 AM
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Could my receiver be causing it? I run everything through a denon avr-x4000
Is the pixelation occurring with BluRay or off the air sources - I have had some pixelation (rarely) when watching a cable program.

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post #13519 of 13855 Old 03-27-2015, 07:55 AM
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Could my receiver be causing it? I run everything through a denon avr-x4000
It's possible, but only if the Denon is broken. One easy way to check is to find programming that shows the noise, then play it through the receiver & direct to the TV.

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post #13520 of 13855 Old 03-27-2015, 09:43 AM
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Is the pixelation occurring with BluRay or off the air sources - I have had some pixelation (rarely) when watching a cable program.
I tend to notice it more when watching movies. Lately i've been more keen to it because the picture also seems to be just more blacker in general.

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It's possible, but only if the Denon is broken. One easy way to check is to find programming that shows the noise, then play it through the receiver & direct to the TV.
Yeah i'll try that this afternoon, i'll also try and shoot a video as well.
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post #13521 of 13855 Old 03-27-2015, 08:16 PM
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This is a pretty good video of what I'm talking about. I tried different hdmi cables, and going directly to tv instead of receiver and everything yielded the same results. Also I'm using a ps4 for playback. Trying to see about finding another player
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post #13522 of 13855 Old 03-29-2015, 12:04 PM
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This is a pretty good video of what I'm talking about. I tried different hdmi cables, and going directly to tv instead of receiver and everything yielded the same results. Also I'm using a ps4 for playback. Trying to see about finding another player
What is the source of that? dvd, blu-ray, something else?

How close do you sit to your screen?
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post #13523 of 13855 Old 03-29-2015, 01:06 PM
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What is the source of that? dvd, blu-ray, something else?

How close do you sit to your screen?
It is blu ray and I sit about 10 ft away

Here is the video I was trying to upload
ZT60 fuzzy pixels:
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post #13524 of 13855 Old 03-29-2015, 02:11 PM
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It is blu ray and I sit about 10 ft away

Here is the video I was trying to upload
ZT60 fuzzy pixels: https://youtu.be/E2JXiQycWZc
Looks pretty odd. But could be any number of things, as others have suggested. Try using THX Cinema mode, with its default settings, and turn off all the extra processing. Try hooking up ps4 directly to tv. Try a different blu-ray player. (Try a different movie, could just be the source video.) Make sure video processing in your receiver is turned off. Make sure you've made no adjustments to the video in your ps4. Also, try out a calibration disc, best thing to get your contrast and brightness settings set right, aside from a paid professional calibrator that is.
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post #13525 of 13855 Old 03-29-2015, 04:19 PM
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Looks pretty odd. But could be any number of things, as others have suggested. Try using THX Cinema mode, with its default settings, and turn off all the extra processing. Try hooking up ps4 directly to tv. Try a different blu-ray player. (Try a different movie, could just be the source video.) Make sure video processing in your receiver is turned off. Make sure you've made no adjustments to the video in your ps4. Also, try out a calibration disc, best thing to get your contrast and brightness settings set right, aside from a paid professional calibrator that is.
So far I've tried all of that besides a different blu ray player.
Would a calibrator be able to tell me what's going on if I had one out?
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post #13526 of 13855 Old 03-30-2015, 01:03 AM
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So far I've tried all of that besides a different blu ray player.
Would a calibrator be able to tell me what's going on if I had one out?
Probably, but it would likely be a lot cheaper to try a different blu ray player first. If it didn't make a difference, then you could just return it and go from there. Since you have a decent plasma set, you should probably avoid the cheapest players, but otherwise it shouldn't be that difficult to tell if it improves your picture or not.
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post #13527 of 13855 Old 04-04-2015, 07:42 AM
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I just hit my one year anniversary of owning my 60ZT60 and it has been a great first year. I was in bestbuy looking for a game for my nephew and walked out the door spending $2500(including warranty) on a tv. Minus the IR issues early on this tv has exceeded my expectations, especially after having it calibrated last fall. I rank the ZT slightly above my kuros in the past (500m and 101fd) due to size difference and being very close pq wise. I think I will mark my one year by watching the blu rays that made me fall in love with this tv. Alien and Aliens. Although it will be nice when Oled is finally matured enough and affordable, it's great to have a tv that is so good you don't fill the need to upgrade anytime soon.
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post #13528 of 13855 Old 04-12-2015, 11:45 AM
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Over a week and no posts. Well, just hit 6500hrs on my 65ZT60 and going strong. I love this set. I wonder what the status will read when it goes over 10000hrs? Maybe C0000-00001
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post #13529 of 13855 Old 04-12-2015, 04:33 PM
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Over a week and no posts. Well, just hit 6500hrs on my 65ZT60 and going strong. I love this set. I wonder what the status will read when it goes over 10000hrs? Maybe C0000-00001
Great! That's a lot of ZT milliage. Have you seen any noteworthy observations with the amount of hours you have put on. For example, less IR susceptibility, overall picture quality improvements etc.

Placebo comments are also welcome as long as it has some merit.
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post #13530 of 13855 Old 04-16-2015, 04:37 PM
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Have a tech group coming out to check out the separation and buzzing of my ZT60 planel. PQ is tremendous especially with BD but the separation and buzz now that I know they are their are driving me bonkers. At least OLED is coming out (not to what we thought but at least its here with minor flaws and just needs a little ironing out) but the problem is 55" will be the only size I can afford unless the 65" OLEDs coming magically drop in price by next year to that of what the VT60 and ZT60 were going for when on sale.


Basically if the company has to take the TV and try to fix it (which cant happen due to it needing the bonding process) Im guessing a refund or some type of LED, barf, replacement will be offered. At that point it would be refund or keep the tv and try to get the buzzing under order. Its not horribly drastic but its getting annoying. Not sure what to do here. Would love an OLED but the flaws right now are a deal breaker especially motion and color. I probably wont buy anything until OLED gets better, so im stuck and would like some advice.


Would you trade your ZT for an OLED? Or take the refund and sit on it for a while>?


Thanks peeps
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