Originally Posted by HLdan
Actually my question to you was how was the customer actually getting screwed? I wasn't asking about their sales tactics because I already stated earlier that what they are doing is in fact bait and switch. I haven't heard anything about online resellers offering suspect warranties although I would prefer to actually buy directly from the manufacturer. Square Trade is "alright" but the cost of the service being performed gets charged against the value of your TV. At least that's how they explained it to me. Once that amount runs out so does your ST warranty. That doesn't fare well with me.
They are in fact offering a better price provided you deal with the right place. When I spoke to Nice Electronics and Abe's of Maine they both offered to negotiate the price for well under the retail price of $3099. I purchased my 64F8500 from Nice Electronics. I got the same upsell treatment but the customer service was very nice and no pushy sales. They sold me the TV for $2540 shipped with White Glove Delivery. Everything went smooth and my TV was had a June 2014 manufacturing date.
Most of these online resellers are the same, it's really about customer service and Abe's of Maine was right up there with East Coast TV's however Nice Electronics was very professional over the phone and they even invited me to call them for any tech support and this was after I received the TV. These places are just trying to grab you off of Google Shopping. Sure, their tactics not a great way of doing it but if they showed the $3099 price in Google shopping nobody would come to them. In my experience I haven't read about anyone actually getting screwed, just not the best customer service.
Can anyone here admit that every place (that was considered an authorized reseller) they've attempted to buy something gave them great customer service? I certainly can't. The manufacturer's own customer service tends to suck.
No disrespect to anyone here but from my reading some people here have very deep pockets, I don't so every bit of savings counts. If I can get a good price and still get a manufacturer's warranty I can deal with a couple of idiots selling it because once I get my product I won't be talking to them anymore anyway.
if you don't think bait and switch, and other blatant lies being told to consumers in order to scam more money out of them isn't being screwed over, than I really have nothing further to add here.
if it wasn't for us, the above poster would have spent 400 bux more for a service that doesn't even exist. he WOULD have been screwed over if not for advice given here, and what I can only assume was him being firm on the phone when he called back to call them on it.
to me it's not about having deep pockets, it's about not wasting my money and spending it well. my motto is to spend more, less often.
for arguments sake, I paid 2850 CDN for my 64" last april. the msrp up here is 3800, cause, well, buying electronics in Canada sucks. so I find it hard to believe that there's no place in the states that willing to negotiate to the 2600ish price point. if that's truly the case so be it, but that's my argument right now. is that I don't believe that's true.
so, with respect, if I'm way off and for some reason nobody in the entire country is willing to budge on the sales price, I see your point. it's just been my experience in Canada, that the only price that's truly off the table is the one that's listed on the product. you can ALWAYS get it cheaper, and then price match that, and then somebody else will beat that price... it usually doesn't take more than asking to get a couple hundred bux knocked off at least.