Originally Posted by Cleveland Plasma
Supposed to be 7 years......Buy an extended warranty and they you do not have to worry about parts
Thanks for the information. Perhaps you or another forum member could provide an answer to my set's problem. The following is part of the discussion I had with an appliance tech at JustAnswers regarding the fact that when using my remotes the menu will sometimes get stuck, and I have to wait 2-3 minutes for it to get unstuck. Until then the picture of the menu is on the screen, and none of the remote keys are operational. However, I have no experienced the problem in the last three days. Everything else about the HDTV is great, so if it can be repaired easily and without affecting the quality of the picture or other attributes, I would rather repair than risk getting a buzzer or other problems since I am running out of time to make exchanges, and I could not live with a set that buzzes. What do you think of his assessment? Samsung CSR's really are not trained in this area. Thanks!
Customer: Probably problem with IR sensor on TV?
Nathan : Thank you for the update, if still no change, this can really only be a hardware issue. But I would expect this is a problem with the control (main) board, not the IR sensor. If it was a sensor issue then the BT remote would still work consistently. Since it can't clear the message either it's not likley a remote/sensor issue.
Nathan : Anything other than hardware should have been resolved by the firmware update, so that leaves only a hardware fault. While the symptoms are minor, this type of problem will often compound and you don't want to be stuck facing repairs after they stop making plasmas entirely as parts will be hard to come by.
Since the tv is still new enough to be under the return policy, your best recourse at this point would be returning it to the retailer in exchange for another set. I'm sorry there isn't a simpler fix here.
Customer: I don't want to exchange because everything else is perfect, and many of these sets are returned for buzzing, something I could not tolerate. And so if replaced and got a buzzer, then probably not sufficient time to make another exchange. Some people have exchanged sets three of four times to get rid of buzzers or stuck pixels or other major problems that cannot be fixed.
Customer: What do you mean by if it was a sensor then the BT remote would still work consistently? What do you mean by this type of problem will compound? As long as relatively simple repair that is the direction I want to for the preceding reasons. I understand Samsung has committed to having parts available for some time after discontinuation of the plasma. Plu, I would get it repaired soon, although I haven't seen it freeze in the last couple days. Thoughts? Thanks.
Customer: P.S. I did try a toggle at the back of the set when the menu stock and that did not work either. This was advised action by one of Samsung's CSR's.
Customer: What would the repair involve and would it be relatively simple? Thanks. Only way I would even consider a return is if the problem could not be repaired, or if the repair would adversely effect other aspects of the HDTV.
Nathan : What I mean is that if this were a sensor issue (infrared sensor) it would explain the standard remote not working, but I'd still expect the BT remote to function. The chances of having both a bad IR sensor and a bad BT transceiver are pretty low. It is much more likely this is a fault in the main (control) board. What I mean by compounding is that if there is an existing hardware failure it will often lead to other components failing as well. At this point, I'd expect you'd be looking at having the main board replaced. Not something you can do yourself without voiding the warranty. If you can get samsung to send a tech out to do it then there is certainly no harm in that.