Official Samsung PNxxF8500 Owners Thread (No Street Price Talk) - Page 422 - AVS Forum | Home Theater Discussions And Reviews
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post #12631 of 12646 Old 08-29-2015, 10:39 AM
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Originally Posted by Stereodude View Post
According to who? Please show me the law on this one.
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Originally Posted by kucharsk View Post
I also would like to see this; that sounds like an auto industry urban legend being cited.
Mr. Kaufman is correct.

Cali civil code 1793.03

(b) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100) or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product
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post #12632 of 12646 Old 08-29-2015, 11:43 AM
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Well I guess that's great for people who live in California. I did check and TV's are in subdivision (h). And what's the recourse for violations / how do you bring a claim against them?
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post #12633 of 12646 Old 08-29-2015, 12:01 PM
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Well I guess that's great for people who live in California. I did check and TV's are in subdivision (h). And what's the recourse for violations / how do you bring a claim against them?
The net result is until November 2021 Samsung will make available replacement parts to consumers in the US.

Suggest contacting the CA Attorney General or Department of Consumer Affairs office if you're interested in their claim process.
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post #12634 of 12646 Old 08-29-2015, 12:20 PM
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Thanks to the poster who found the legal citation to which I was referring. It is reprehensible that a top-of-the-line television that ceased production only nine months ago appears not to be repairable already if you need certain commonly needed major parts like the Y-main board or the panel. There is no doubt that such shortages are real--I and another poster in this thread have confronted them personally. And if you go to all the major TV-parts supply retailers on the Internet, they are all out of stock on all the major parts for the PN64F8500. I asked a senior rep at Square Trade to check his resources--at Samsung and various wholesalers they deal with--to see whether he could find those parts, and he said that they were out of stock everywhere and that he thinks the set is probably not repairable--Square Trade would, he said, be obliged to offer compensation in place of repair on that model. There is simply no excuse for this--a local authorized Samsung repair shop told me that they have no problems obtaining major parts for Samsung plasmas that are three to five years old, but this 2013-2014 model is already out of major parts (pending a discovery of some heretofore-undisclosed stash somewhere). I've never seen this kind of irresponsible middle finger extended to consumers by any other manufacturer of a top-of-the-line electronics item.

I can also attest to the fact that Samsung customer service is dreadful. During the endless two weeks that I was waiting for this Y-board to appear, I perforce had frequent contacts with Samsung customer service--both their "Executive Customer Relations" reps and a rep from the corporate office in New Jersey--purportedly from "the president's office" but really just another layer of conventional reps. All they offer is boilerplate, robotic responses from people with zero knowledge of the product--it sounds like they just hire people straight out of college job fairs whose main qualification is that they can speak and write English.

YOU guys go out and see if these parts are available--good luck to you. And once you come up empty, ask yourself: notwithstanding the great PQ, would you ever advise anyone to buy one of the few remaining new or used units of this model knowing that if it breaks down it becomes a door stop? I don't think such a recommendation would be possible in good conscience. And the next question is: if Samsung so badly mishandled the parts inventory for this item, would it be wise to trust them with your money for any other high-priced items?
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Last edited by William Kaufman; 08-29-2015 at 12:23 PM.
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post #12635 of 12646 Old 08-29-2015, 12:31 PM
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I wonder what happens outside of California…

If you think parts availability is bad for this set, Vizio is known for not having parts available, period.

I suspect that there's something in the warranty somewhere that allows Samsung to provide an "equivalent" product in the case of parts unavailability.

Last edited by kucharsk; 08-29-2015 at 12:36 PM.
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post #12636 of 12646 Old 08-29-2015, 12:36 PM
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Originally Posted by William Kaufman View Post
but this 2013-2014 model is already out of major parts (pending a discovery of some heretofore-undisclosed stash somewhere).

would it be wise to trust them with your money for any other high-priced items?
I asked the same question after a similar CS experience in a different context.

My wag is they're awaiting shipment of the part you need(?) and it will be available soon.
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post #12637 of 12646 Old 08-29-2015, 12:59 PM
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My wag is they're awaiting shipment of the part you need(?) and it will be available soon.
One would like to think so--but if they closed down their plasma factories nine months ago, and they did not stockpile an adequate spare parts supply, where are parts like plasma panels going to come from?
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post #12638 of 12646 Old 08-29-2015, 01:05 PM
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One would like to think so--but if they closed down their plasma factories nine months ago, and they did not stockpile an adequate spare parts supply, where are parts like plasma panels going to come from?
Your guess is as good as mine.
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post #12639 of 12646 Old 08-29-2015, 04:18 PM
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I suspect that there's something in the warranty somewhere that allows Samsung to provide an "equivalent" product in the case of parts unavailability.
If you bought this set because you really wanted a plasma, then any LED/LCD--which is all Samsung has to offer right now--is not going to be an "equivalent."
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post #12640 of 12646 Old 08-29-2015, 06:42 PM
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If you bought this set because you really wanted a plasma, then any LED/LCD--which is all Samsung has to offer right now--is not going to be an "equivalent."
From a warranty point of view, "equivalent" is very likely "similar size and MSRP."
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post #12641 of 12646 Old 08-29-2015, 08:48 PM
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From a warranty point of view, "equivalent" is very likely "similar size and MSRP."
I'm sure that could be subject to legal dispute if it ever came to that. The bottom line is that Samsung appears to be in violation of the California statute--unless some of these parts start popping up from a secret stash somewhere in Korea. The California law seems to explains a lot of the BS I was enduring from Samsung during this exasperating episode--the continual claim that they had certain parts when it was obvious that they didn't. At one point my local authorized repair outlet tried to order a panel because it comes with the Y main board built in--they figured that might be the only way to obtain one. But when they tried to order, it came up as unavailable and back-ordered on the Samsung parts Web site (not accessible to consumers). A Samsung rep then claimed that the shop ordered the wrong part and that the panels are available--but the shop manager said he had the paperwork right in front of him, and that they did indeed order the correct panel. Something is rotten in the state of Samsung.
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post #12642 of 12646 Old 08-30-2015, 09:57 AM
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So someone needs to get a class action lawsuit going so we all can get checks for $5 while the lawyers get millions in fees.
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post #12643 of 12646 Old 08-30-2015, 11:25 AM
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So someone needs to get a class action lawsuit going so we all can get checks for $5 while the lawyers get millions in fees.
I think the main value, if it happened, would be to serve as a deterrent to future screwing of consumers by Samsung. I have a feeling that this is what happened in this case: Samsung saw that there was far higher demand for these sets than they anticipated, so they took parts inventory that had been earmarked for repairs/replacement and used it to manufacture more new sets to meet the demand without making provision for additional inventory--in other words, let's cash in while we can and screw the poor slobs who might need their sets fixed later. Nice for Samsung stockholders and executives, not so nice for the suckers who bought unrepairable sets.
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post #12644 of 12646 Old 08-31-2015, 02:25 AM
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So someone needs to get a class action lawsuit going so we all can get checks for $5 while the lawyers get millions in fees.
Wasn't already a class action won agains't samsung for their faulty capacitor that failed due to heat? Someone said that to me. Of course, on the canadian side, samsung didn't recognize that class action...

I don't have much of their products except an external hard drive...that failed (I suspect the enclosure). Hope I'm not gonna regret I baugh a samsung tv.

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post #12645 of 12646 Old 09-02-2015, 04:47 PM
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Not gonna freak out just yet, but my internet apps were on the fritz today. Every one I tried to load -- hulu, netflix, hbo -- was showing only in the top left quarter of the screen. On hulu the clip I watched filled the whole screen but the NBC ghost logo was in the middle, or the lower right corner of the "top left quarter". Anyone else have this? Did it go away? TV and inputs seem to be just fine.
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post #12646 of 12646 Old 09-02-2015, 09:45 PM
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nope. my apps are still working just fine. tried netflix and amazon instant video.
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