Originally Posted by infantrytroop22
My directional buzz is brutal. I can hear it 25 feet away in my kitchen. Luckily I cannot hear it when I am seated since I sit below the TV. The buzzing I have that comes from the top vents on back can be heard from anywhere in the room though. Pretty annoying, but it comes and goes. There doesn't seem to be a solid fix for this buzzing, but some have had luck adjusting the back screws. I have had no such luck, unfortunately.
Have you contacted Samsung? Please do if you haven't already, and while you are on the phone with them ask if they can create a ticket or group that we can all reference when calling so they can finally acknowledge all the people with this issue and work towards a common solution.
Right now all that happens is you call Samsung, they listen to your description and authorize service if you fail sound test (can hear buzz over 20 volume). Then they create a ticket (service request), which is then sent to an authorized contractor dispatch company, who then either calls you to attempt to diagnose problem, or goes directly to scheduling dispatch of a local tech (not working for Samsung or the contractor dispatch company. Depending on the sequence, the part is ordered and sent to the tech prior to visit, or the tech comes to the site and then has to order part and come back at a later date.
This whole process takes 3-5 business days before any tech is even scheduled to visit your house in most cases. It's also so convoluted that there is no real tracking of issues back to Samsung as far as I can tell. Samsung just says "there's a problem, here's the customer description" and then the repair company does all the diagnosing, ordering, and repairs. Then Samsung just calls you (Samsung Product Research department I think) and asks how the repair went. They called me after the first tech came out and I said they didn't do anything so another company will be dispatched. The Samsung rep didn't want to know anything about the issue with the TV, just wanted to know how the repair went.
So far I haven't spoken to anyone that seems to really care about getting to the bottom of this issue with the buzz. Doesn't make me want to buy a Samsung product in the future.