Can you identify what this is? (dead/stuck pixels?) - AVS Forum
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post #1 of 3 Old 08-14-2013, 02:18 AM - Thread Starter
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Here is a picture: http://i.imgur.com/kn99FGy.jpg

It's on my VT60. It doesn't look like a dead or stuck pixel to me. It looks like a diagonal slash through three pixels.
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post #2 of 3 Old 08-14-2013, 05:47 AM
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It's more likely a foreign object that's between the outer glass and the face of the plasma panel. Through the years there have been random reports of tiny pieces of cardboard trapped between the layers of glass that apparently happened during final assembly. Look at it with a magnifying glass and maybe use a flashlight at angles and see if you can induce a shadow (which would help verify it's something in there and not an actual defect). It could also be something that's trapped under the louver filter coating when it was applied.

Regardless, i'd call Panasonic and report it. A technician will remove the outer glass and determine what it is and take it from there. Hopefully it's something stuck inside that can simply be removed. If he cleans the inside of the glass and/or the face of the panel, make double darn sure that it is streak-free etc before he re-assembles the TV.

Also if you do call for service, leave the TV OFF for several hours before the technician is scheduled to arrive so that the panel is stone cold. Cleaning hot or even warm glass often leaves streaks since the heat dries the liquid before you can wipe it away (BTDT).

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post #3 of 3 Old 08-14-2013, 09:04 AM - Thread Starter
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Quote:
Originally Posted by RandyWalters View Post

It's more likely a foreign object that's between the outer glass and the face of the plasma panel. Through the years there have been random reports of tiny pieces of cardboard trapped between the layers of glass that apparently happened during final assembly. Look at it with a magnifying glass and maybe use a flashlight at angles and see if you can induce a shadow (which would help verify it's something in there and not an actual defect). It could also be something that's trapped under the louver filter coating when it was applied.

Regardless, i'd call Panasonic and report it. A technician will remove the outer glass and determine what it is and take it from there. Hopefully it's something stuck inside that can simply be removed. If he cleans the inside of the glass and/or the face of the panel, make double darn sure that it is streak-free etc before he re-assembles the TV.

Also if you do call for service, leave the TV OFF for several hours before the technician is scheduled to arrive so that the panel is stone cold. Cleaning hot or even warm glass often leaves streaks since the heat dries the liquid before you can wipe it away (BTDT).

Thanks, Randy. After further inspection, it appears you are indeed correct. With the TV turned off, I shined a flashlight towards the affected area and there is something lingering behind the glass. I called Panasonic and they set up an appointment for a technician to come to my home.

Thanks for bringing this to my attention. If it were a stuck pixel, I would just have to live with it. But since it seems like it is an easier kind of problem to solve, why not take advantage of my warranty?
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