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post #31 of 50 Old 10-22-2013, 07:24 AM
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Quote:
Originally Posted by jimson11 View Post

How do you finagle the SquareTrade warranty so that it does not begin until year 3? I'm looking to buy the same one and used my AMEX but didn't realize you could sort of "piece it together" that way. Is that something you have to ask ST about? Thanks!

That's the way Costco has set up the program with ST. If you buy a tv at Costco they add a 2nd year to the warranty, so the ST warranty doesn't need to kick in until year 3. Since I did not buy from Costco, I used my AMEX at BB where I get the second year warranty from AMEX, so the coverage is the same for me.
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post #32 of 50 Old 10-22-2013, 07:28 AM
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When i contacted Square Trade about their Costco 5-year warranty several months ago, they said if i buy the TV at Best Buy or Amazon etc it overlaps the manufacturer factory warranty for the first year, then during year 2 it overlaps my Visa Platinum card's automatic one year warranty extension, then after that expires it covers the TV for the next 3 years for a total of 5 years of coverage.


That corresponds with the terms provided to this gentleman in this post:

http://www.avsforum.com/t/1467563/official-panasonic-vt60-vt65-series-discussion-thread-no-street-price-talk/5730#post_23861779

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post #33 of 50 Old 10-22-2013, 07:30 AM
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Quote:
Originally Posted by jimson11 View Post

Just answering my own question here but I called SquareTrade and they told me their warranty runs parallel with the manufacturer's warranty so it's not like you can "tack on" 3 or 4 years at the end of Panasonic/AMEX warranty. Just a heads up.

That is true if you go direct to ST.. However, that's the way Costco has structured their warranty with ST. See link below...

http://www.costco.com/squaretrade-tv.html
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post #34 of 50 Old 10-22-2013, 02:48 PM
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Quote:
Originally Posted by jimson11 View Post

Just answering my own question here but I called SquareTrade and they told me their warranty runs parallel with the manufacturer's warranty so it's not like you can "tack on" 3 or 4 years at the end of Panasonic/AMEX warranty. Just a heads up.

Cotstco's site says the warranty is an EXTRA 3 YEARS in bold letters....so it does run after the mfg warrany expires. Not sure how the AMEX thing would be considered though. At any rate you get at least a 4 year warranty when using Square Trade from Costco. I bought it on my 60 inch ZT-60 for $99.00... I think that's a good deal to warrant a 3 grand tv for 4 years.
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post #35 of 50 Old 10-22-2013, 02:56 PM
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Also people should know Square Trade's coverage cap is the purchase price.

So for example if the TV was $1000 and you need a repair that cost $600 you now only have $400 left in coverage. Which means if you have that $600 repair in year 2 you have to survive on $400 in coverage for the next 2-3 years.

Not sure about Costco but most in store warranties don't have that kind of coverage cap..

So IMO Squaretrade is much more of an "insurance" rather than a true warranty. You sort of hope it fails big so they cut you a check rather than repair the TV.
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post #36 of 50 Old 10-22-2013, 05:36 PM
 
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ST is mighty annoying is all I can tell you. Maybe still the best, but they make things a mess, such as having all this incorrect info and not answering emssages and whatnot.
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post #37 of 50 Old 10-22-2013, 06:35 PM
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Quote:
Originally Posted by somelogin View Post

ST is mighty annoying is all I can tell you. Maybe still the best, but they make things a mess, such as having all this incorrect info and not answering emssages and whatnot.

Right or wrong you did contact them to reported an issue, they sent out an authorized Pioneer tech to look at your display and he/she did not see the problem as you see it. We all know that in regards to your Elite issues it is only your opinion/perspective that counts. I think you would have a difficult time proving they did not fulfill their contractual obligation. I am assuming this is the warranty you have on you Elite. By the way pixilation aside - the photos you posted and corresponding black levels didn't look that bad to me. I still think a pro cal may help you more than you think once you unload the extra Elite.

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post #38 of 50 Old 10-22-2013, 06:36 PM
 
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And just who else is necessarily claiming SquareTrade is the best anyway?
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post #39 of 50 Old 10-22-2013, 06:51 PM
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Not I - just affordable especially if you are a Costco member. When I bought my 5020 Roman sold me an extended from Mack - never needed it fortunately. Only other one I bought was from BB for a Sony XBR4 (hey aren't those LCDs and according to Some... Never fail?), thank goodness that one one died about three years later and I got to pick my replacement. BB was great to work with but their EWs are not cheap.

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post #40 of 50 Old 10-22-2013, 07:01 PM
 
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I'd argue BB's are probably the "best" based on their coverage alone, though I suspect some might find a nit to pick even with their product. wink.gif Yup, before there is any intercession, I am aware of the caveat that it only applies to Best Buy purchases.
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post #41 of 50 Old 10-22-2013, 08:47 PM
 
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yawn. glad you both know what I have gone through with them, when, and why I say what I did.
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post #42 of 50 Old 10-22-2013, 08:49 PM
 
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Feeling sleepy?

Yea, we're adept mind readers like dat. Looking back at the last several posts, I'm not the one who claimed SquareTrade is the best. I've only had Mack and luckily haven't needed to employ them yet (knock on wood).
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post #43 of 50 Old 10-22-2013, 08:57 PM
 
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I never said anyone said they were the best. I simply said they have issues, best or not.
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post #44 of 50 Old 10-22-2013, 09:07 PM
 
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Tomato, tomahtoe. wink.gif
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post #45 of 50 Old 10-23-2013, 03:22 AM - Thread Starter
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Costco members and nonmembers who get a Costco membership can get the SQ warranty for $99. It is apparently a 3-year plan that starts after the manufacturer's warranty and whatever other credit card warranty you may have so can be up to 5 years. The amazon plan seems to run concurrent with the manufacturer's warranty so the Square Trade coverage is only for the last two years for $105 or the last three years for $169.

If it is true that the the Costco ESP covers the last three years and can be four or five years depending on where you bought the set, it looks like Costco is a better deal and you get the membership to boot.

The terms and conditions on Costco's site is the same as that on amazon's site and neither is clear as to when the ESP commences.


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post #46 of 50 Old 10-23-2013, 03:47 AM
 
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Yeah,t hat's more of my point that they are disorganized and if there is an error, such as when you didn't really buy the tv there, but it says you get that extra year, they don't really do anything so who knows what they will honor when it gets to various years. And they could tell you "this is year 2 so we are not covering you yet" when really you have no other coverage for year two.
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post #47 of 50 Old 10-23-2013, 01:23 PM
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I usually get the extended warranty, but just got burned by not having one on a less than 2yr old receiver that took a lightning hit. It still works but some functionality is lost, and I can't justify the cost of repair or replacement given that it does still work. I gained on an EW on an xbox 360 I got for my kids about 4-5yrs ago at BB. About 2yrs in, it died, and I took it back for the no-questions-asked replacement. Not only did they say "go grab one of those new ones from that pile", they gave me a store credit for $60 because the price had dropped in the meantime. Weird, but I was happy to take it - immediately used it to get the latest Madden.

I think EW on things bought on the net are probably more difficult to deal with, since you have package the unit up to return by mail. I just got a ST EW on my recent Amazon plasma purchase though
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post #48 of 50 Old 11-04-2013, 12:47 PM
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im usually not an EW person. however, seems general quality issues have done nothing but go downhill. in 2009 i purchased an LG lcd tv. 2 1/2 years into it developed a problem. 3 years later (total) it became unwatchable due to pink and green horizontal lines bouncing around. it also ran hotter than the much larger plasma i now have. burned by that bad experience, not to mention others i know who had problems with their 2 - 3 year old washing machines, dryers, dishwashers, i now buy EWs!

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post #49 of 50 Old 11-04-2013, 12:59 PM
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Can anyone recommend a good extended warranty company that covers refurbished Plasmas?

I bought an 50" S64 off Newegg (from Newegg, not a third party or eBay) and unfortunately Squaretrade no longer does refurb warranties unless they're from eBay.
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post #50 of 50 Old 11-04-2013, 01:19 PM
 
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Squaretrade is probably always the best, despite them still having issues. But I forget if you can directly buy one for refurbished or not. It may be the same as used, where the only way is if it's an ebay item.
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