What Are Plasma Lovers Turning To Now That Panasonic is OUT OUT OUT? - AVS Forum
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post #1 of 156 Old 01-16-2014, 05:11 PM - Thread Starter
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I don't know what I will do if and when my gorgeous reliable Panny 58PZ700U needs replacing. mad.gif

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post #2 of 156 Old 01-16-2014, 05:15 PM
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Used Panasonics? Otherwise I would assume Samsung until they exit. That is why I am about to order a second VT60 to hold me for a few years.
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post #3 of 156 Old 01-16-2014, 05:41 PM
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The annoying thing about owning a Panasonic plasma at this point is if the set ever needs repair or replacement, no parts or replacement sets will be available. I had a 50 inch s60 plasma that developed a dead pixel and also had a shadowy horizontal line going across the center of the screen from the left edge to the right edge. Anyway, they determined the panel needed to be replaced and said they had none available since they were no longer being produced. They got back to me about a week later saying they have neither panels nor replacement sets and so my options were to either keep my set as is or get a refund for purchase price after they pick up my set. I chose the refund and picked up a Samsung pn51f5300.
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post #4 of 156 Old 01-16-2014, 05:47 PM
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Quote:
Originally Posted by PlasmaPZ80U View Post

The annoying thing about owning a Panasonic plasma at this point is if the set ever needs repair or replacement, no parts or replacement sets will be available. I had a 50 inch s60 plasma that developed a dead pixel and also had a shadowy horizontal line going across the center of the screen from the left edge to the right edge. Anyway, they determined the panel needed to be replaced and said they had none available since they were no longer being produced. They got back to me about a week later saying they have neither panels nor replacement sets and so my options were to either keep my set as is or get a refund for purchase price after they pick up my set. I chose the refund and picked up a Samsung pn51f5300.

Wait, what? I thought it was an FTC thing that there had to be parts supply for a minimum of 7 years or something like that? Pioneer has rows upon rows of Kuros (some of them are apparently fully depleted now) ready for warranty repairs I thought.

Maybe the rule is that you have to have parts supply OR be prepared to offer a full satisfactory alternative during the warranty period. I'm not clear on the laws there.
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post #5 of 156 Old 01-16-2014, 05:52 PM
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Well I dealt with sears first because I had the 5 year master protection agreement but Panasonic soon took over and it was one of the supervisors who called from Panasonic telling me repair or replacement wasn't an option as they had no parts or sets and no longer make any.
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post #6 of 156 Old 01-16-2014, 07:06 PM
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Quote:
Originally Posted by sourbeef View Post

I don't know what I will do if and when my gorgeous reliable Panny 58PZ700U needs replacing. mad.gif

Well to be honest any PZ700U should have been replaced 3-4 years ago biggrin.gif I love my trusty old PZ700U but it's the dimmest plasma model ever made, and everything made after was a big improvement in overall picture quality.

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post #7 of 156 Old 01-16-2014, 08:20 PM
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Hmm, I just bought a cheap LG plasma from WM on Sunday (60PN5000) for just $650 and am amazed by the picture quality.  I'd say any plasma is better than most LED's so when the Panny's go away just get whatever plasma you can find (the cheaper the better as they all look great to me)...

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post #8 of 156 Old 01-16-2014, 08:37 PM
 
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^No thanks. LG's plasmas are trumped by some LCDs even today (and no, not the typical models you'd find at Walmart).
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post #9 of 156 Old 01-16-2014, 08:55 PM
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No more plasma, i will wait for OLED or a FALD LCD/LED 4K 75
Now time to watch my GT50
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post #10 of 156 Old 01-16-2014, 11:27 PM
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Just picked up a 65 VT60 and packed my 65S2 up for a backup hoping by that time there is something out there to at least match or even a step up.
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post #11 of 156 Old 01-17-2014, 07:28 AM
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Wait a minute... I was told by a customer rep from Panasonic that they will support the 2013 plasmas although they are no longer being manufactured. I see now that support does not mean replacing a defective panel. I was afraid of that. If I can return it for cash to Panasonic, that's ok. I bought a 3 year Square Trade warranty just in case. I also kept my 42PX80u - just in case. It's still a great tv, and I never had any problems EXCEPT for the 5 blinking lights of doom and the popping. I've already had 5 offers on it, but I'm keeping it.

Thanks for the heads up. How can Panasonic sell an item and not support it completely?I

By the way, I've kept all the packing materials, including the box, for my 50S60 - just in case!
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post #12 of 156 Old 01-17-2014, 07:40 AM
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The issue here is there's a very specific piece of technology that only they produced that requires a specialized manufacturing process that's no longer running. They probably stockpiled a certain percentage of panels for warranty replacements, but honestly it's probably easier for them to just have a small unsold reserve of TVs to swap out when one develops a panel issue.

The warranty that they offer really only means they need to make you whole under the terms of their warranty. If refund or TV substitution is allowed in the terms of the warranty, then they can do that (and probably can even if it's not specifically spelled out.)

Panel on my ST50 recently developed yellow blobs which requires a panel replacement to fix and I was flat out told that the TV isn't repairable since there are no more ST50 panels left. If it was under factory warranty, Panasonic would likely swap it out for a 60 series line if they had any left. If supplies were exhausted, they would likely just offer a replacement from their LCD line or refund.
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post #13 of 156 Old 01-17-2014, 09:04 AM
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Quote:
Originally Posted by PlasmaPZ80U View Post

I chose the refund and picked up a Samsung pn51f5300.

Last night I just bought the 60" Samsung 5350 (same series as yours, just the Costco version). So far I think it looks pretty nice. Just getting used to glare. How do you like yours?
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post #14 of 156 Old 01-17-2014, 12:14 PM
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Staying Panasonic....since I have three 65" VT's, two with 4-yr warrantys. One brand new in a box for when I'm ready for it. tongue.gif
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post #15 of 156 Old 01-17-2014, 12:19 PM
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That is a plasma "bunker" lol
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post #16 of 156 Old 01-17-2014, 12:36 PM
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I asked the Panasonic insider at the other forum about parts and internal panel availability in the need to replacements and he wouldn't answer directly, so not a good sign.

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post #17 of 156 Old 01-17-2014, 12:37 PM
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Quote:
Originally Posted by 5150zx View Post

Staying Panasonic....since I have three 65" VT's, two with 4-yr warrantys. One brand new in a box for when I'm ready for it. tongue.gif

Now, that is a true warranty plan!

I asked the Panasonic insider at the other forum about parts and internal panel availability in the need for replacement and he wouldn't answer directly other than saying they would have to call the help desk, so not a good sign especially factoring in PlasmaPZ80U's experience. Will have to keep my fingers crossed on my VT60.

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post #18 of 156 Old 01-17-2014, 12:39 PM
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Originally Posted by DavidHir View Post

Now, that is a true warranty plan!

I asked the Panasonic insider at the other forum about parts and internal panel availability in the need to replacements and he wouldn't answer directly, so not a good sign. Will have to keep my fingers crossed on my VT60.

Well, it at it from their perspective.

They can either keep unused panels in inventory for warranty claims or they can assemble them into full TVs and sell them to people who want to snatch up the remaining supply. More money now is better than potentially refunding for a TV later.
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post #19 of 156 Old 01-17-2014, 01:23 PM
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post #20 of 156 Old 01-17-2014, 01:27 PM
 
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post #21 of 156 Old 01-17-2014, 01:38 PM
 
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Originally Posted by Cleveland Plasma View Post

Samsung Plasma's or OLED wink.gif
Why not LG OLED?
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post #22 of 156 Old 01-17-2014, 01:48 PM
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Quote:
Originally Posted by 5150zx View Post

Staying Panasonic....since I have three 65" VT's, two with 4-yr warrantys. One brand new in a box for when I'm ready for it. tongue.gif

Now that's hardcore. biggrin.gif
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post #23 of 156 Old 01-17-2014, 01:58 PM
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Anyone purchasing a Panasonic Plasma today needs to look at it this way........Buy as low as possible because most likely these sets will for the most part go unsupported in the future. Panasonic needs revenue and I highly doubt they will just sit on inventory as replacements. I think they are selling every single panel that they made. I highly doubt they will even keep many parts around either because that costs money too. If something happens within the warranty I think they will just settle up then. Out of warranty......it might just be on a case by case basis.

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post #24 of 156 Old 01-17-2014, 02:04 PM
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Quote:
Originally Posted by vinnie97 View Post

Why not LG OLED?

I took the "Samsung" only to mean for plasma (unless I am mistaken).
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post #25 of 156 Old 01-17-2014, 02:10 PM
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It will be interesting to see parts availability moving forward. Perhaps optimistic, but I do think Panasonic kept some parts for future repairs. Perhaps not panels and I know I am especially screwed most likely with my 65ZT60, but my 60GT50 might see some support considering the panel overlap over both models and even series.

While I am guessing Panasonic will be the bare minimum parts for the perhaps the minimum time, providing no parts support whatsoever would honestly be a customer service abortion.

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post #26 of 156 Old 01-17-2014, 02:14 PM
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GT50 has the same panel as the ST50 and I know for a fact that at least 55" ST50 panel is NLA (no longer available) since my ST50 isn't capable of being fixed from the yellow blob problem.
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post #27 of 156 Old 01-17-2014, 02:21 PM
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Bummer to read about your 50 experience. I still would guess/hope some parts support will remain. Guessing warranty work will be a nightmare (with the inclination to replace with LCD), but if willing to pay full boat for parts perhaps a smidge easier. My 60GT50 has become an insanely overqualified bedroom tv/emergency ZT60 backup. Due to that, I have started using the sleep timer on the GT50 for the first time ever.

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post #28 of 156 Old 01-17-2014, 02:34 PM
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Looks like Samsung is well positioned for this, I just got a 64F8500 and hope that holds until OLED or something else comes along.
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post #29 of 156 Old 01-17-2014, 02:50 PM
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Quote:
Originally Posted by Mixdoctor View Post

Anyone purchasing a Panasonic Plasma today needs to look at it this way........Buy as low as possible because most likely these sets will for the most part go unsupported in the future. Panasonic needs revenue and I highly doubt they will just sit on inventory as replacements. I think they are selling every single panel that they made. I highly doubt they will even keep many parts around either because that costs money too. If something happens within the warranty I think they will just settle up then. Out of warranty......it might just be on a case by case basis.


Bingo.
I love my st30. But I re thought the jacked up prices on the st60's.[ I laughed out loud when I saw Amazon "used" warehouse deals ST60's go from 1200 to 1600 in one day. Those TV's were returned for a reason] I think I would be more than just bummed out if it [ st60] took a flying **** a month after the One year warranty is up. So now you are spending even more money on a "must have" [ at this point] extended warranty. Getting pretty crazy.

Yeah, I'm a Panny fan-boy, but if there are no parts to fix it, at least in the first year, You are shooting craps day to day, hoping it will be the one that has no issues.

From what I understand there is no law in place requiring parts availability.

Take this for what it's worth.

I for one, wish Panasonic would continue plasma, at least in limited production, to give us an option. Apparently Panasonic gave up on OLED's as well. [ In partnership with Sony]

It would be in Panasonic's best interest [ for future sales] to come forward and supply parts [ minus the panel itself, I mean the internal boards and power supply, and the like] for at least one year after the last one is sold.
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post #30 of 156 Old 01-17-2014, 02:58 PM
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Quote:
Originally Posted by dmk1974 View Post

Last night I just bought the 60" Samsung 5350 (same series as yours, just the Costco version). So far I think it looks pretty nice. Just getting used to glare. How do you like yours?

pretty good, but it's possible a recent firmware update (1027.2) might be responsible for my MLL measuring around 0.006 to 0.007 fL instead of the expected 0.004 fL

http://www.avsforum.com/t/1509791/cant-get-2-pt-grayscale-controls-on-samsung-pn51f5300-plasma-to-affect-anything-above-60-stim-help/60#post_24224894
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