Why I Bought a Plasma HDTV in 2014 - Page 30 - AVS | Home Theater Discussions And Reviews
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post #871 of 1009 Old 07-07-2014, 02:15 PM
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I have noticed that every so often when running the break-in DVD through my computer, the display will shut off. I am never around to see it happen but I don't know what is causing it. I caught it fairly quickly one time and checked the display temp and it was reporting 46 (I assume Celcius). Not sure if it is overheating or what. Has anyone else experienced this?
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post #872 of 1009 Old 07-07-2014, 03:10 PM
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You might have Eco-Solution turned on:


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Did you really need to quote that entire post in your reply?
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post #873 of 1009 Old 07-07-2014, 06:57 PM
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Quote:
Originally Posted by mailiang View Post
The 43'' has the same 1024X768 resolution.


Ian
Tks for clarifying, Ian. Fixed my last post so as not to confuse anyone else.

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post #874 of 1009 Old 07-10-2014, 03:25 PM - Thread Starter
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I've had my fill of Samsung service, which I've found to be mindbogglingly hard to deal with when it comes to TVs, but I did want to post this follow-up email I received following an inquiry into a glitch in the F8500s 3D playback. I left the spelling and grammar intact, except I replaced the ticket # with XXXXXXXXXX. Enjoy.


"Dear Valued Customer,

We do apologized for any convenience happened to your product
but as what we have checked on this ticket XXXXXXXXXXX, your concern
regarding the 3D was already forwarded to our TV tech support team.

If you are still having same issue. Please contact 1800 samsung for further
technical support.

This ticket XXXXXXXXXX will now be closed.

Thank for choosing Samsung!"

Mark Henninger

Last edited by imagic; 07-10-2014 at 03:31 PM.
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post #875 of 1009 Old 07-10-2014, 03:53 PM
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Quote:
Originally Posted by imagic View Post
I've had my fill of Samsung service, which I've found to be mindbogglingly hard to deal with when it comes to TVs, but I did want to post this follow-up email I received following an inquiry into a glitch in the F8500s 3D playback. I left the spelling and grammar intact, except I replaced the ticket # with XXXXXXXXXX. Enjoy.


"Dear Valued Customer,

We do apologized for any convenience happened to your product
but as what we have checked on this ticket XXXXXXXXXXX, your concern
regarding the 3D was already forwarded to our TV tech support team.

If you are still having same issue. Please contact 1800 samsung for further
technical support.

This ticket XXXXXXXXXX will now be closed.

Thank for choosing Samsung!"
Those clever Koreans must be using Watson (the super computer, not Sherlock's companion) to provide customer service. Siri would have been a better option, a little less computer like
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post #876 of 1009 Old 07-10-2014, 04:56 PM
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Quote:
Originally Posted by imagic View Post
I've had my fill of Samsung service, which I've found to be mindbogglingly hard to deal with when it comes to TVs, but I did want to post this follow-up email I received following an inquiry into a glitch in the F8500s 3D playback. I left the spelling and grammar intact, except I replaced the ticket # with XXXXXXXXXX. Enjoy.


"Dear Valued Customer,

We do apologized for any convenience happened to your product
but as what we have checked on this ticket XXXXXXXXXXX, your concern
regarding the 3D was already forwarded to our TV tech support team.

If you are still having same issue. Please contact 1800 samsung for further
technical support.

This ticket XXXXXXXXXX will now be closed.

Thank for choosing Samsung!"
Yep.

And just think: you own their flagship plasma. This is about how I felt when I owned their flagship 2500 bluray player a few years ago. After that experience I decided not to be a customer anymore.
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post #877 of 1009 Old 07-10-2014, 05:10 PM - Thread Starter
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Quote:
Originally Posted by sage11x View Post
Yep.

And just think: you own their flagship plasma. This is about how I felt when I owned their flagship 2500 bluray player a few years ago. After that experience I decided not to be a customer anymore.
The rest of the story is as ridiculous as the grammar in that email, but I have to run out to dinner.

Mark Henninger
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post #878 of 1009 Old 07-10-2014, 07:37 PM
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Quote:
Originally Posted by imagic View Post
The rest of the story is as ridiculous as the grammar in that email, but I have to run out to dinner.

Mark it's a shame Flagship plasma but non-flagship support Sadly not limited to Samsung tho Panasonic has it's issues also. Samsung's firmware update methodology is horrendous imo

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post #879 of 1009 Old 07-10-2014, 07:48 PM
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Originally Posted by sage11x View Post
Yep.

And just think: you own their flagship plasma. This is about how I felt when I owned their flagship 2500 bluray player a few years ago. After that experience I decided not to be a customer anymore.
Friends don't let friends buy Samsung.

Looky here!
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post #880 of 1009 Old 07-10-2014, 08:13 PM
 
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Don't judge Samsung too much...it runs the risk of getting the thread closed. They remain at the bottom of my list. Panasonic is only a notch above it.
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Last edited by vinnie_RIP; 07-10-2014 at 08:19 PM.
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post #881 of 1009 Old 07-10-2014, 09:40 PM
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Originally Posted by robnix View Post
Friends don't let friends buy Samsung.
You won't believe me but I wanted to say that one for a long time
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post #882 of 1009 Old 07-10-2014, 10:02 PM
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Quote:
Originally Posted by robnix View Post
Friends don't let friends buy Samsung.
Have you ever considered a career as a copy writer?

Ian

The best way to succeed in life is to act on the advice you give to others

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post #883 of 1009 Old 07-11-2014, 07:19 AM
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Originally Posted by mailiang View Post
Have you ever considered a career as a copy writer?

Ian
You could start in Samsung's tech support department.

Downloadable FREE demo discs:
http://www.avsforum.com/t/1475769/de...ently-authored 

Did you really need to quote that entire post in your reply?
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post #884 of 1009 Old 07-11-2014, 09:46 AM
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I've actually had a pretty good experience with panasonic which is why I still buy from them despite the black-rise my old 46" pz underwent. My father had a really good experience when his st30 exhibited the 'green blob'-- panasonic ended up swapping him out... With an st50.
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post #885 of 1009 Old 07-11-2014, 05:35 PM
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Enjoyed seeiing how the 4500 and 5300 stack up.A pain too try and compare the 2 when in a store.
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post #886 of 1009 Old 07-12-2014, 01:22 PM
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Quote:
Originally Posted by Jedi940 View Post
I have noticed that every so often when running the break-in DVD through my computer, the display will shut off. I am never around to see it happen but I don't know what is causing it. I caught it fairly quickly one time and checked the display temp and it was reporting 46 (I assume Celcius). Not sure if it is overheating or what. Has anyone else experienced this?
Hot glass, high room temperature, and extremely high contrast can all contribute to burnin.
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post #887 of 1009 Old 07-12-2014, 01:53 PM
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Quote:
Originally Posted by imagic View Post
I've had my fill of Samsung service, which I've found to be mindbogglingly hard to deal with when it comes to TVs, but I did want to post this follow-up email I received following an inquiry into a glitch in the F8500s 3D playback. I left the spelling and grammar intact, except I replaced the ticket # with XXXXXXXXXX. Enjoy.


"Dear Valued Customer,

We do apologized for any convenience happened to your product
but as what we have checked on this ticket XXXXXXXXXXX, your concern
regarding the 3D was already forwarded to our TV tech support team.

If you are still having same issue. Please contact 1800 samsung for further
technical support.

This ticket XXXXXXXXXX will now be closed.

Thank for choosing Samsung!"
Yeah but that's same as other companies. What can Samsung really do at that juncture other than giving you credits/replacement panel? Even Apple does the same thing and they are known for excellent customer service.
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post #888 of 1009 Old 07-12-2014, 03:24 PM
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Red push galore

I just brought home a PN6F05300 from Sears and I've been really bummed to find a really horrible red push across all 4 sides of the panel (most prominent across the bottom). None of the Sears stores around me have another in stock so I have to wait another week to try and exchange for another one. At this point I'm a bit disillusioned with this TV. I have a budget Panny TC-P42C1 that is perfectly uniform when displaying 50% gray images and I'm a bit disappointed with the quality of this panel. Is this issue restricted to the Pentile panels or does it also occur with the 51 and 64" panels?

Also, for those who have the PN60F5300, have you noticed any changes in red push or degradation with time? I'd be very wary of these panels if the red push becomes a bigger issue over time. As it stands, it is impossible to watch black and white movies/scenes on my TV.
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post #889 of 1009 Old 07-12-2014, 03:27 PM
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Quote:
Originally Posted by sage11x View Post
Yep.

And just think: you own their flagship plasma. This is about how I felt when I owned their flagship 2500 bluray player a few years ago. After that experience I decided not to be a customer anymore.
Didnt they just drop support for their legacy Blu Ray Players, so you couldnt play any new Blu Ray releases on them. LOL!

Sign me up for that!

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post #890 of 1009 Old 07-12-2014, 03:35 PM
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Quote:
Originally Posted by orion2001 View Post
I just brought home a PN6F05300 from Sears and I've been really bummed to find a really horrible red push across all 4 sides of the panel (most prominent across the bottom). None of the Sears stores around me have another in stock so I have to wait another week to try and exchange for another one. At this point I'm a bit disillusioned with this TV. I have a budget Panny TC-P42C1 that is perfectly uniform when displaying 50% gray images and I'm a bit disappointed with the quality of this panel. Is this issue restricted to the Pentile panels or does it also occur with the 51 and 64" panels?

Also, for those who have the PN60F5300, have you noticed any changes in red push or degradation with time? I'd be very wary of these panels if the red push becomes a bigger issue over time. As it stands, it is impossible to watch black and white movies/scenes on my TV.
Apparently this has been an issue with Samsung plasma panels for years. But the 60" F5300 seems to suffer worse from it than the 51" and 64"(not really enough data on this one) versions. I believe it gets worse over time, not better. Might be able to work it out with the Advanced Color Controls and an instrument based calibration.

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post #891 of 1009 Old 07-12-2014, 05:15 PM
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Quote:
Originally Posted by orion2001 View Post
I just brought home a PN6F05300 from Sears and I've been really bummed to find a really horrible red push across all 4 sides of the panel (most prominent across the bottom). None of the Sears stores around me have another in stock so I have to wait another week to try and exchange for another one. At this point I'm a bit disillusioned with this TV. I have a budget Panny TC-P42C1 that is perfectly uniform when displaying 50% gray images and I'm a bit disappointed with the quality of this panel. Is this issue restricted to the Pentile panels or does it also occur with the 51 and 64" panels?

Also, for those who have the PN60F5300, have you noticed any changes in red push or degradation with time? I'd be very wary of these panels if the red push becomes a bigger issue over time. As it stands, it is impossible to watch black and white movies/scenes on my TV.
that is why this model is cheap. you get what you pay for. just my 2 cents.
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post #892 of 1009 Old 07-12-2014, 05:28 PM
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Quote:
Originally Posted by orion2001 View Post
I just brought home a PN6F05300 from Sears and I've been really bummed to find a really horrible red push across all 4 sides of the panel (most prominent across the bottom). None of the Sears stores around me have another in stock so I have to wait another week to try and exchange for another one. At this point I'm a bit disillusioned with this TV. I have a budget Panny TC-P42C1 that is perfectly uniform when displaying 50% gray images and I'm a bit disappointed with the quality of this panel. Is this issue restricted to the Pentile panels or does it also occur with the 51 and 64" panels?

Also, for those who have the PN60F5300, have you noticed any changes in red push or degradation with time? I'd be very wary of these panels if the red push becomes a bigger issue over time. As it stands, it is impossible to watch black and white movies/scenes on my TV.
Ironically (given Samsung's history of patent infringement and corporate espionage), the 2011 Panasonic's had this exact same issue. My s30 exhibits it-- we owners took to calling it 'green blob' although you could just as easily call it 'magenta border'. It sucks, never found a fix for it, makes black and white movies and movies with a lot of solid colors (like snowy scenes) a bother to watch. I got a replacement that was less noticeable and circumstances in my life at the time and fact I paid so little for the panel caused me to just sort of forget about it. The 50 and 60 series (2012 and 2013) didn't have the problem so it seems limited to that year.

Edit: mine never got worse, if anything it seemed to get better but that could've been my eyes adjusting to it.

Last edited by sage11x; 07-12-2014 at 05:32 PM.
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post #893 of 1009 Old 07-12-2014, 07:54 PM
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Quote:
Originally Posted by orion2001 View Post
I just brought home a PN6F05300 from Sears and I've been really bummed to find a really horrible red push across all 4 sides of the panel (most prominent across the bottom). None of the Sears stores around me have another in stock so I have to wait another week to try and exchange for another one. At this point I'm a bit disillusioned with this TV. I have a budget Panny TC-P42C1 that is perfectly uniform when displaying 50% gray images and I'm a bit disappointed with the quality of this panel. Is this issue restricted to the Pentile panels or does it also occur with the 51 and 64" panels?

Also, for those who have the PN60F5300, have you noticed any changes in red push or degradation with time? I'd be very wary of these panels if the red push becomes a bigger issue over time. As it stands, it is impossible to watch black and white movies/scenes on my TV.
This will fall on deaf ears again... but what you're seeing is not "red push".

The Sammy panels appear to drive a little more blue and red near the bottom of the screen. FWIW, it seemed a bit more noticeable to me on the larger screens than on the smaller ones, though I haven't actually seen the 64" F5300 in person.

Red push is a different kind of color error that would show up on color bar/decoding tests, rather than flat field grays or whites. It has nothing to do with the "pink" uniformity/white balance issues folks are seeing on these displays.

FWIW, I saw no evidence of either red or green push on the (51)F5300, when the color controls were properly configured.

ADU

Last edited by ADU; 07-12-2014 at 08:06 PM.
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post #894 of 1009 Old 07-12-2014, 08:17 PM
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Enjoyed seeiing how the 4500 and 5300 stack up.A pain too try and compare the 2 when in a store.

Well then you might find these updated lag testing photos interesting. In general, the sets look and feel identical, but lag times seem to vary based on input resolutions. Below you will see the 4500, 5300, and a CRT all fed from the same analog source. The 4500 is up top, 5300 at bottom. The first few pics show a 240p feed, with lag times essentially identical for the plasmas, both lagging the CRT 3 to 5 hundredths of a second. There is one shot that shows the 4500 has 1/100th sec more lag than the 5300.

The last two shots are from a 480i feed with a timer that runs in the thousandths. Here the 5300 also shows a slight advantage over the 4500. Very interesting.

240p 1

240p 2
240p 3
480i 1
480i 2

Also, just to update my thoughts on comparing the two sets, for any resolution below 720p I still think the 4500 wins handily, especially 480p and 480i ( the 5300 has especially weak 480i-- previously I thought 480i was a weak point for the 4500, but its much worse on the 5300).

For 720p and 1080i, it may be down to personal preference, but I will say the 4500 set still has more pop and depth to its picture at these resolutions than the 5300. The 5300 still looks very good, especially when not viewed side by side with the 4500, but theres something about the picture of the 4500 that just reaches out and slaps you in the face...its just that good.

I'm still waffling on bringing back the 5300 a bit for a 4500, and in any case, I almost feel like Im "settling" for the 5300 if I keep it (which I probably will). But let it be said that if the 5300 would be purely for gaming, I would be returning it for a 4500. The only advantage the 5300 has for games over the 4500 is for pure 1080p games.

Last edited by Josh128; 07-12-2014 at 08:21 PM.
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post #895 of 1009 Old 07-12-2014, 08:37 PM
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Originally Posted by orion2001 View Post
I just brought home a PN6F05300 from Sears and I've been really bummed to find a really horrible red push across all 4 sides of the panel (most prominent across the bottom). None of the Sears stores around me have another in stock so I have to wait another week to try and exchange for another one. At this point I'm a bit disillusioned with this TV. I have a budget Panny TC-P42C1 that is perfectly uniform when displaying 50% gray images and I'm a bit disappointed with the quality of this panel. Is this issue restricted to the Pentile panels or does it also occur with the 51 and 64" panels?

Also, for those who have the PN60F5300, have you noticed any changes in red push or degradation with time? I'd be very wary of these panels if the red push becomes a bigger issue over time. As it stands, it is impossible to watch black and white movies/scenes on my TV.
It's funny you mentioned black and white movies because Sin City is the best looking thing I've ever seen on this tv! Other b&w or naturally dark movies/shows look great as well. It's everything else that doesn't look as good, not as sharp, grainy, colors look oversaturated for the most part, and I've tried every calibration I could find. Got this set after returning an LG 60pn5700 which was capable of stunning pq, and had smart features to boot. Took it back because certain content had a dim overcast clouds look to it, even the nba finals! It also had some audio sync and buffering issues. After reading and reading reviews, decided to exchange it for the 5300. Still not sure if I made the right decision.
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post #896 of 1009 Old 07-12-2014, 08:47 PM
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Originally Posted by TahoeDust View Post
I watched Super 8 tonight on my E7000 and was reminded off all the reasons I went plasma. The blacks and shadow detail in the cave scenes at the end looked incredible. I love this TV. I should scoop up an F8500 and put it in storage for when this one dies.
you should do just that

coming from someone who has an E8000 in another room
There is a SIGNIFICANT different in the E8000 and F8500


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post #897 of 1009 Old 07-12-2014, 08:52 PM
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Here's a picture of my 60F5300 with pink tint at the bottom and sides. I am going to try to exchange or return but when I looked at my Sears.com online receipt it says "this item is not eligible for return", which I don't understand. It states 30 day return policy on electronics and large purchases on their website. I wouldn't think the pink on my set is acceptable at all.

This is a full white screen. Also note the vertical banding all across the middle.

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post #898 of 1009 Old 07-12-2014, 08:54 PM
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Well then you might find these updated lag testing photos interesting...
Interesting results. Did you experiment with any of the Film Mode settings to see if that helped with 480i?

FWIW, I totally understand and sympathize with your dilemma about returning the F5300. I went through the same kind of thing with the F5300 and S60, and ended up returning them both.

ADU

Last edited by ADU; 07-12-2014 at 09:26 PM.
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post #899 of 1009 Old 07-12-2014, 09:28 PM
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Originally Posted by StinDaWg View Post
Here's a picture of my 60F5300 with pink tint at the bottom and sides. I am going to try to exchange or return but when I looked at my Sears.com online receipt it says "this item is not eligible for return", which I don't understand. It states 30 day return policy on electronics and large purchases on their website. I wouldn't think the pink on my set is acceptable at all.

This is a full white screen. Also note the vertical banding all across the middle.
Color-wise, that looks pretty typical of what I've seen on the demo units. All the panels appeared to be driving a little more blue and red near the bottom, just like your image. It seemed a little more noticeable to me on the 60" than on the smaller panels.

If you're watching the TV in a completely dark room with Cell Light cranked all the way up, that'll probably make it more noticeable.

Quote:
Originally Posted by StinDaWg View Post
Also note the vertical banding all across the middle.
I see a sort of grid-like pattern in the center. Is that what you're referring to? Hard to tell if that's just in the photo (ie some kind of moire effect), or something actually on the screen.

ADU
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post #900 of 1009 Old 07-12-2014, 09:33 PM
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Interesting results. Did you experiment with any of the Film Mode settings to see if that helped with 480i?

FWIW, I totally understand and sympathize with your dilemma about returning the F5300. I went through the same kind of thing with the F5300 and S60, and ended up returning them both.
No, Im not familiar with Film Mode settings-- do they only show up in 480i mode? I dont remember seeing them anywhere in the menu, but I most likely wasnt in 480i mode when changing settings. What does film mode do?

Curious as why you would have returned a 5300 and an S60-- was it the same 720p dilemma Im stressing over, or did you go for an uber 1080 set like a VT or 8500?
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