Panasonic ST60 Bezel scratches from wiping with microfibre cloth??? - AVS Forum
Forum Jump: 
 16Likes
Reply
 
Thread Tools
post #1 of 35 Old 08-11-2014, 10:31 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Panasonic ST60 Bezel scratches from wiping with microfibre cloth???

Recently for the first time since i've had the TV and i have had it for a year now i wiped the bezel with a microfibre cloth to clean it. I had a TV/Monitor screen cleaning kit from the past which includes wet wipes and a microfibre cloth so i used the wet wipes first then the microfibre cloth on the bezel of my ST60. Anyway after one application i noticed the bottom of the bezel had all these swirl marks.

I'm thinking what the hell?? i just lightly wiped the bezel why is the material so delicate?

Has anyone else had this issue? and has anyone found a solution?

MetalMX23 is offline  
Sponsored Links
Advertisement
 
post #2 of 35 Old 08-12-2014, 08:34 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
I have an extended warranty so i'm going to claim it. The bezel seems to be mounted with screws so it can easily be replaced. For anyone reading this DON'T clean the bezel of your ST60 or plasma for that matter with anything besides one of those rotating dusters, the material is just too delicate.

MetalMX23 is offline  
post #3 of 35 Old 08-12-2014, 10:13 AM
AVS Special Member
 
fierce_gt's Avatar
 
Join Date: Sep 2008
Posts: 4,598
Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
Quoted: 883 Post(s)
Liked: 964
seems like a waste of the warranty to me...

Displays: Samsung PN64F8500/JVC X35
AVR: Pioneer VSX-1018AH, 5.1 audio
Sources: HTPC(Mediabrowser), PS3, XBOX360, Wii, Sony DVP-CX995V
Control: Harmony One
fierce_gt is offline  
post #4 of 35 Old 08-12-2014, 10:14 AM
Senior Member
 
James Freeman's Avatar
 
Join Date: Sep 2013
Posts: 254
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 164 Post(s)
Liked: 69
James Freeman is offline  
post #5 of 35 Old 08-12-2014, 10:34 AM
Member
 
S_G7's Avatar
 
Join Date: Jan 2012
Posts: 48
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Liked: 17
Most likely the wet wipes caused the scratch, not the microfiber cloth.

Personally,I would let it go. There is a greater chance of more scratches and minor damage during replacement of parts.

If you take an led flashlight and shine it on the bezel, you're going to see a lot more marks and scratches that you weren't aware of. This is normal on electronics.
StinDaWg and fierce_gt like this.
S_G7 is offline  
post #6 of 35 Old 08-13-2014, 01:59 AM
AVS Special Member
 
StinDaWg's Avatar
 
Join Date: Feb 2006
Posts: 3,755
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 339 Post(s)
Liked: 181
I'd love to see the look on the techs face when he shows up for warranty replacement for micro scratches on a tv bezel. He might just laugh and ask you if you have OCD.
fierce_gt and ToonMasterTim like this.
StinDaWg is online now  
post #7 of 35 Old 08-13-2014, 06:52 AM
AVS Special Member
 
smurraybhm's Avatar
 
Join Date: Jul 2007
Location: Down South
Posts: 2,009
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 424 Post(s)
Liked: 558
Glad to see I am not the only person that thought this was a little over the top. Just wait if he sees DSE, dead pixel or some banding (hint far right of the screen running vertically - easy to see during the first 200 hours). Sorry couldn't resist if someone is so focused on their stand
smurraybhm is offline  
post #8 of 35 Old 08-13-2014, 09:11 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by S_G7 View Post
Most likely the wet wipes caused the scratch, not the microfiber cloth.

Personally,I would let it go. There is a greater chance of more scratches and minor damage during replacement of parts.

If you take an led flashlight and shine it on the bezel, you're going to see a lot more marks and scratches that you weren't aware of. This is normal on electronics.

Both the wet wipes and the microfibre cloth are intended to clean the SCREEN not the bezel but i thought i could use it for that purpose. I've used the wet wipes on the ST60 screen and they work fine.

http://www.viva-cleaning.com.au/clea...FUpxvAodV1sAEQ

So how the hell did it scratch the "frame"?

MetalMX23 is offline  
post #9 of 35 Old 08-13-2014, 09:18 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by StinDaWg View Post
I'd love to see the look on the techs face when he shows up for warranty replacement for micro scratches on a tv bezel. He might just laugh and ask you if you have OCD.

If i knew the bezel would get scratched from something like this I obviously wouldn't have used it.

To me this situation just points out an obvious design flaw. The bezel is mounted with various screws on the top, bottom and sides of the TV so it can easily be replaced.

MetalMX23 is offline  
post #10 of 35 Old 08-13-2014, 11:43 AM
Advanced Member
 
orion2001's Avatar
 
Join Date: Jun 2008
Posts: 706
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 432 Post(s)
Liked: 273
You do realize that this is entirely user error? Water alone is not going to scratch anything. What is more likely is that there was some grime on the bezel or wipes that you used that then scratched the bezel when you wiped it down. It's the same reason why Gorilla Glass screens on phones will still randomly get scratched up in your pockets...specs of sand/grit can be harder than the glass and cause scratches when they rub against the glass.
StinDaWg, RyanHomsey and MetalMX23 like this.
orion2001 is offline  
post #11 of 35 Old 08-13-2014, 12:07 PM
Senior Member
 
James Freeman's Avatar
 
Join Date: Sep 2013
Posts: 254
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 164 Post(s)
Liked: 69
Just let this thread die man.
Nobody in their right mind would activate the warranty for micro scratches to the bezel, this is ridiculous.
StinDaWg likes this.
James Freeman is offline  
post #12 of 35 Old 08-14-2014, 06:25 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by orion2001 View Post
You do realize that this is entirely user error? Water alone is not going to scratch anything. What is more likely is that there was some grime on the bezel or wipes that you used that then scratched the bezel when you wiped it down. It's the same reason why Gorilla Glass screens on phones will still randomly get scratched up in your pockets...specs of sand/grit can be harder than the glass and cause scratches when they rub against the glass.
Makes sense.

MetalMX23 is offline  
post #13 of 35 Old 08-14-2014, 06:26 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by James Freeman View Post
Just let this thread die man.
Nobody in their right mind would activate the warranty for micro scratches to the bezel, this is ridiculous.

Why the hell wouldn't i activate the warranty when it's there?

MetalMX23 is offline  
post #14 of 35 Old 08-14-2014, 06:30 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Can anyone recommend the best way to remove streaks/smears off the screen?


I just bought this product today and it doesn't exactly leave a streak free finish...

http://www.monsterproducts.com/produ...y.asp?pin=1562

MetalMX23 is offline  
post #15 of 35 Old 08-14-2014, 06:43 AM
AVS Special Member
 
smurraybhm's Avatar
 
Join Date: Jul 2007
Location: Down South
Posts: 2,009
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 424 Post(s)
Liked: 558
A microfiber cloth with no grit on it (see your stand) and distilled water. That's it. Never use anything else including the Monster rip off cleaner - but they thank you for your donation.
MetalMX23 likes this.
smurraybhm is offline  
post #16 of 35 Old 08-14-2014, 07:33 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by smurraybhm View Post
A microfiber cloth with no grit on it (see your stand) and distilled water. That's it. Never use anything else including the Monster rip off cleaner - but they thank you for your donation.

Thanks mate!

It was $35 bucks originally but it was in a bargain bin for $15 so i thought i might pick it up. The cloth seems to be of decent quality.

The cleaning solution states: Contains de-ionized water and proprietary polymers.

MetalMX23 is offline  
post #17 of 35 Old 08-14-2014, 01:48 PM
AVS Special Member
 
fierce_gt's Avatar
 
Join Date: Sep 2008
Posts: 4,598
Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
Quoted: 883 Post(s)
Liked: 964
Quote:
Originally Posted by MetalMX23 View Post
Why the hell wouldn't i activate the warranty when it's there?
cause the warranty is there for manufacturers defects. not for cosmetic damage you cause.


you may also want to grab one of those pressurized air cans, give a last blast to blow away the lose dust before even wiping anything. the less 'grit' on the surface, the fewer scratches you'll cause. but you will get scratches.
StinDaWg likes this.

Displays: Samsung PN64F8500/JVC X35
AVR: Pioneer VSX-1018AH, 5.1 audio
Sources: HTPC(Mediabrowser), PS3, XBOX360, Wii, Sony DVP-CX995V
Control: Harmony One
fierce_gt is offline  
post #18 of 35 Old 08-15-2014, 02:09 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by fierce_gt View Post
cause the warranty is there for manufacturers defects. not for cosmetic damage you cause.


you may also want to grab one of those pressurized air cans, give a last blast to blow away the lose dust before even wiping anything. the less 'grit' on the surface, the fewer scratches you'll cause. but you will get scratches.

Well i might as well attempt to claim it under warranty if that fails I'll pay to have the bezel replaced.

It shouldn't be more than 100 bucks anyway. Obviously in the future I'll be extremely careful with cleaning methods.


Would this product be fine to use to clean the dust off the screen? The material appears to be extremely soft and non-abrasive.

http://www.amazon.com/As-Seen-On-Dus.../dp/B00113BKFY

MetalMX23 is offline  
post #19 of 35 Old 08-15-2014, 02:45 AM
AVS Special Member
 
StinDaWg's Avatar
 
Join Date: Feb 2006
Posts: 3,755
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 339 Post(s)
Liked: 181
You can't claim warranty for cosmetic defects caused by your own doing. If they are only "micro" scratches, why do you even care? I just saw another thread here where a guy lets his cat sleep on the top of his tv, lol. Should he claim warranty if his cat scratches it?
fierce_gt likes this.
StinDaWg is online now  
post #20 of 35 Old 08-15-2014, 04:10 AM
Advanced Member
 
tom669's Avatar
 
Join Date: Feb 2013
Location: Leeds, UK
Posts: 964
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
Liked: 125
Quote:
Originally Posted by MetalMX23 View Post
It shouldn't be more than 100 bucks anyway. Obviously in the future I'll be extremely careful with cleaning methods.
You underestimate the work required. Easily $250+ because it's several hours of labour, and the bezel isn't cheap because it'll probably be shipped from Japan. You didn't mention how big your panel is but if it's 50" or bigger, the tech will have to remove the entire plasma panel module and install it in the new bezel, plus remount the LED PCB and switch PCB etc.
tom669 is offline  
post #21 of 35 Old 08-15-2014, 05:23 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by tom669 View Post
You underestimate the work required. Easily $250+ because it's several hours of labour, and the bezel isn't cheap because it'll probably be shipped from Japan. You didn't mention how big your panel is but if it's 50" or bigger, the tech will have to remove the entire plasma panel module and install it in the new bezel, plus remount the LED PCB and switch PCB etc.


Judge for yourself. It's a 50" Plasma.

That stupid cloth left all these swirl marks around the entire bezel.

Obviously you can't see them at viewing distance but it still pisses me off.
Attached Thumbnails
Click image for larger version

Name:	IMAG1010.jpg
Views:	50
Size:	179.0 KB
ID:	213002   Click image for larger version

Name:	IMAG1011.jpg
Views:	48
Size:	170.1 KB
ID:	213010   Click image for larger version

Name:	IMAG1012.jpg
Views:	42
Size:	134.5 KB
ID:	213018   Click image for larger version

Name:	IMAG1013.jpg
Views:	46
Size:	189.9 KB
ID:	213026  


Last edited by MetalMX23; 08-15-2014 at 06:13 AM.
MetalMX23 is offline  
post #22 of 35 Old 08-15-2014, 07:17 AM
AVS Special Member
 
smurraybhm's Avatar
 
Join Date: Jul 2007
Location: Down South
Posts: 2,009
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 424 Post(s)
Liked: 558
I mean this nicely - walk away and worry about something else more important - like what beer to drink tonight. How can you own anything if you are that critical - if you saw my wife's car you'd have to be committed. Like everyone else said, you did and you own it, not Panasonic's problem. Be thankful you didn't scratch your screen or something that would really make a difference on your viewing pleasure. I've always wanted to visit Australia - hopefully this is not normal behavior
or I'm staying far away.
StinDaWg and fierce_gt like this.
smurraybhm is offline  
post #23 of 35 Old 08-15-2014, 07:39 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by smurraybhm View Post
I mean this nicely - walk away and worry about something else more important - like what beer to drink tonight. How can you own anything if you are that critical - if you saw my wife's car you'd have to be committed. Like everyone else said, you did and you own it, not Panasonic's problem. Be thankful you didn't scratch your screen or something that would really make a difference on your viewing pleasure. I've always wanted to visit Australia - hopefully this is not normal behavior
or I'm staying far away.

Hahaha that's funny.

I'm in Sydney but i'm not originally Australian, Serbian/Bosnian

MetalMX23 is offline  
post #24 of 35 Old 08-15-2014, 07:40 AM
Advanced Member
 
glum's Avatar
 
Join Date: Jul 2006
Location: Pale Blue Dot
Posts: 616
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Liked: 11
Quote:
Originally Posted by smurraybhm View Post
I mean this nicely - walk away and worry about something else more important - like what beer to drink tonight. How can you own anything if you are that critical - if you saw my wife's car you'd have to be committed. Like everyone else said, you did and you own it, not Panasonic's problem. Be thankful you didn't scratch your screen or something that would really make a difference on your viewing pleasure. I've always wanted to visit Australia - hopefully this is not normal behavior
or I'm staying far away.
+1
enjoy your tv. in a few months you will forget about the scratches. imo the best way to clean the bezel and screen is with an unscented "Swiffer". it removes all the dust but cannot scratch. I would not recommend using any screen cleaner. if I get an actual stain on the screen I only spot clean with a quality microfiber cloth and distilled water.
glum is offline  
post #25 of 35 Old 08-15-2014, 07:47 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by glum View Post
+1
enjoy your tv. in a few months you will forget about the scratches. imo the best way to clean the bezel and screen is with an unscented "Swiffer". it removes all the dust but cannot scratch. I would not recommend using any screen cleaner. if I get an actual stain on the screen I only spot clean with a quality microfiber cloth and distilled water.
That's exactly what i thought as well.

MetalMX23 is offline  
post #26 of 35 Old 08-15-2014, 08:32 AM
Senior Member
 
B T C's Avatar
 
Join Date: Mar 2014
Location: Lansing, MI via Kentucky, Georgia & Tennessee
Posts: 216
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 136 Post(s)
Liked: 37
If I were you, I would do five things.

1. Box up television and accessories
2. Find sinkhole
3. Haul television and accessories to sinkhole
4. Gently place television and accessories into sinkhole.
5. Send BTC coordinates of sinkhole.
B T C is offline  
post #27 of 35 Old 08-15-2014, 01:04 PM
AVS Special Member
 
fierce_gt's Avatar
 
Join Date: Sep 2008
Posts: 4,598
Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
Quoted: 883 Post(s)
Liked: 964
I wouldn't even look twice at those 'scratches' personally. wasting a warranty claim on that, even if it were possible, doesn't make any sense to me. even if you got one of those warranties that doesn't revert back to a gift certificate or store credit at the end if you don't use it, just the hassle of doing it is worse than those marks imo.


it's time to let this one go, because those marks are unavoidable. the ultimate choices you have are:
-live with tiny, unnoticeable micro scratches
-live with the dustiest bezels ever because you can't touch them
-spend hundreds of dollars to replace the bezel every time you clean

Displays: Samsung PN64F8500/JVC X35
AVR: Pioneer VSX-1018AH, 5.1 audio
Sources: HTPC(Mediabrowser), PS3, XBOX360, Wii, Sony DVP-CX995V
Control: Harmony One
fierce_gt is offline  
post #28 of 35 Old 08-16-2014, 04:39 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by fierce_gt View Post
I wouldn't even look twice at those 'scratches' personally. wasting a warranty claim on that, even if it were possible, doesn't make any sense to me. even if you got one of those warranties that doesn't revert back to a gift certificate or store credit at the end if you don't use it, just the hassle of doing it is worse than those marks imo.


it's time to let this one go, because those marks are unavoidable. the ultimate choices you have are:
-live with tiny, unnoticeable micro scratches
-live with the dustiest bezels ever because you can't touch them
-spend hundreds of dollars to replace the bezel every time you clean


Yes I understand. Regardless a rep is going to come down and have a look at the problem and give me a quote or offer to repair it for nothing. They'll be doing so free of charge so I'm not going to say no to that.

I'll post what they tell me once they arrive just for information purposes.

My 1 year manufacturer warranty is from (November 2013 - November 2014) this comes with the Television.

I also have a 2 year extended warranty which begins from Nov 2014. Which i paid $100 dollars for.


Last edited by MetalMX23; 08-16-2014 at 04:43 AM.
MetalMX23 is offline  
post #29 of 35 Old 08-17-2014, 09:49 AM
AVS Special Member
 
StinDaWg's Avatar
 
Join Date: Feb 2006
Posts: 3,755
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 339 Post(s)
Liked: 181
Quote:
Originally Posted by metalmx23 View Post
judge for yourself. It's a 50" plasma.

That stupid cloth left all these swirl marks around the entire bezel.

Obviously you can't see them at viewing distance but it still pisses me off.
omg the horror.
StinDaWg is online now  
post #30 of 35 Old 08-17-2014, 10:54 AM - Thread Starter
Member
 
MetalMX23's Avatar
 
Join Date: May 2012
Location: Sydney, Australia.
Posts: 153
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by StinDaWg View Post
omg the horror.



Last edited by MetalMX23; 08-17-2014 at 02:53 PM.
MetalMX23 is offline  
Reply Plasma Flat Panel Displays

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off