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post #1 of 23 Old 08-22-2014, 05:23 AM - Thread Starter
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Angry Problem with Panasonic plasma/disappointed with Panasonic customer service

My father has a 4 year old 50" Panasonic plasma that just crapped out. Has anybody seen this issue, the tv does not come on and the remote is non responsive, and the little red light flashes 7-8 times, then stops for a second, then flashes 7-8 times again and on and on. Checked the owners manual, no mention of this problem. Unplugged and waited a few minutes, plugged back in and still nothing. No lightning storms in the area, moved to another outlet, still nothing. I then phoned the customer service number for Panasonic Canada, and instead of offering troubleshooting help, they asked for $7.50 in order to troubleshoot! I could not believe it! I have been a loyal Panasonic customer for many years, i have bought 2 plasma tv's myself (50" pz750 and a new 65st60) my brother, brother in law, and many friends own plasma's (i am the local audio/video expert for friends and family). I and my family owned several blu ray players, heck I even have a Panasonic shaver! I am so disappointed in Panasonic, both with the tv not working after only 4 years and the nerve of them asking for money to troubleshoot cor their crappy product! I am definately not going to buy/recommend Panasonic to anybody, anymore! Oh forgot, model is TC-P50U2

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post #2 of 23 Old 08-22-2014, 08:16 AM
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Quote:
Originally Posted by erick granato View Post
My father has a 4 year old 50" Panasonic plasma that just crapped out. Has anybody seen this issue, the tv does not come on and the remote is non responsive, and the little red light flashes 7-8 times, then stops for a second, then flashes 7-8 times again and on and on. Checked the owners manual, no mention of this problem. Unplugged and waited a few minutes, plugged back in and still nothing. No lightning storms in the area, moved to another outlet, still nothing. I then phoned the customer service number for Panasonic Canada, and instead of offering troubleshooting help, they asked for $7.50 in order to troubleshoot! I could not believe it! I have been a loyal Panasonic customer for many years, i have bought 2 plasma tv's myself (50" pz750 and a new 65st60) my brother, brother in law, and many friends own plasma's (i am the local audio/video expert for friends and family). I and my family owned several blu ray players, heck I even have a Panasonic shaver! I am so disappointed in Panasonic, both with the tv not working after only 4 years and the nerve of them asking for money to troubleshoot cor their crappy product! I am definately not going to buy/recommend Panasonic to anybody, anymore! Oh forgot, model is TC-P50U2
Panasonic isn't known for their customer service. They do not have very good customer service. Do you have a warranty through them or are you just calling for help?

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post #3 of 23 Old 08-22-2014, 01:19 PM - Thread Starter
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Panasonic isn't known for their customer service. They do not have very good customer service. Do you have a warranty through them or are you just calling for help?
warranty was the original 1 year factory warranty, the unit is 4 years old now. Just wanted advice as the tv was one of the less expensive "big box" models and was just wondering if it would be worth fixing or get a new one. They gave me a number for their nearest service techs and I tried phoning 5 times today, rang and rang, no answering machine or voicemail, called back to Panasonic and they gave me another company number, thankfully, they answered and said it was one of the boards inside. $150 for the part, $150 roughly for the labour. Bottom line, I have always bought Panasonics as I have rarely had any issues with their products, I am willing to pay a little more for them as I viewed them as "premium" products, but after this horrible service, I am not willing to give them any more business.
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post #4 of 23 Old 08-22-2014, 02:24 PM
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What "advice" is necessary? It is broke. Either fix it or don't. I have no idea what you expected Panasonic to tell you.

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post #5 of 23 Old 08-22-2014, 02:41 PM
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post #6 of 23 Old 08-22-2014, 07:04 PM
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Thumbs up In a word,

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Brilliant
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post #7 of 23 Old 08-22-2014, 07:47 PM - Thread Starter
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What "advice" is necessary? It is broke. Either fix it or don't. I have no idea what you expected Panasonic to tell you.
What I expected was them to tell me what the problem is and what the probable cost would be in order to make that decision whether to fix or replace. The point is that they would have given me that information had I paid the $7.95. I had to waste my time with an unreliable service company phoning and phoning to get a simple answer about their lousy products.
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post #8 of 23 Old 08-22-2014, 08:02 PM
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What's really disappointing with electronics today is that if you can get 5 years out of any item, you consider yourself lucky.
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post #9 of 23 Old 08-22-2014, 09:33 PM
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Quote:
Originally Posted by erick granato View Post
What I expected was them to tell me what the problem is and what the probable cost would be in order to make that decision whether to fix or replace. The point is that they would have given me that information had I paid the $7.95. I had to waste my time with an unreliable service company phoning and phoning to get a simple answer about their lousy products.
Do not expect any manufacturer to do a free troubleshooting service on a set that is well out of warranty. If they did, they would be inundated with problem calls and no one would ever get through. You probably would have been are better off finding a local authorized service facility. If they are reputable and you tell them you are getting a power light 7 blink error code, they should be able to provide you with a rough repair estimate.

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Last edited by mailiang; 08-22-2014 at 09:52 PM. Reason: Typo
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post #10 of 23 Old 08-23-2014, 01:15 AM
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Originally Posted by erick granato View Post
What I expected was them to tell me what the problem is and what the probable cost would be in order to make that decision whether to fix or replace. The point is that they would have given me that information had I paid the $7.95. I had to waste my time with an unreliable service company phoning and phoning to get a simple answer about their lousy products.
Wrong. For $7.95 they would have told you that you need service and the closest service station to you is ......
Sorry, but nobody I know does clairvoyant repairs. And silly statements aside, their "lousy" products are the industry's most reliable and nobody comes close.
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post #11 of 23 Old 08-23-2014, 01:19 AM
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Originally Posted by wxman View Post
What's really disappointing with electronics today is that if you can get 5 years out of any item, you consider yourself lucky.
A nonsense conclusion that is constantly stated even though components today are far more reliable than "the good old days".

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post #12 of 23 Old 08-23-2014, 06:57 PM - Thread Starter
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Wrong. For $7.95 they would have told you that you need service and the closest service station to you is ......
Sorry, but nobody I know does clairvoyant repairs. And silly statements aside, their "lousy" products are the industry's most reliable and nobody comes close.
With all do respect, after using the link Terry Newton provided and subsequent internet searches, there are 10, 7, and 2 blink codes that seem to be very common on the Panasonic plasmas. I am in sales and commonly field calls for products that can be several years old and I still answer questions for my customers, it's called SERVICE! I did finally get an outside tech and he quoted me between $300 to $400 included parts and labour and tax, that's all I was looking for. And as far as Panasonic being the industries most reliable, my BD85K crapped out after only 2 years service and now the plasma after only 4 years, I always thought that but now I am not so sure, from experience. Heck, I still have my Hitachi Rear Projection tv from more than 15 years ago that still works.(in storage)
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post #13 of 23 Old 08-23-2014, 07:22 PM
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If you think any mfg would tell you "7 beeps would be a bad XYZ, part number 12344. It's about $300." you are seriously delusional. Statistics are compiled because clueless people frequently thing anecdotal experiences have some kind of meaning. Fortunately statistics are immune to whatever a person or group of persons can dream up in their imaginations. You get a blank stare when such people say "see the guy on the forum had one break too" as some kind of affirmation and you reply what happens if you post "click here if you've never had a problem".
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post #14 of 23 Old 08-24-2014, 03:17 AM - Thread Starter
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Originally Posted by adone36 View Post
If you think any mfg would tell you "7 beeps would be a bad XYZ, part number 12344. It's about $300." you are seriously delusional. Statistics are compiled because clueless people frequently thing anecdotal experiences have some kind of meaning. Fortunately statistics are immune to whatever a person or group of persons can dream up in their imaginations. You get a blank stare when such people say "see the guy on the forum had one break too" as some kind of affirmation and you reply what happens if you post "click here if you've never had a problem".
And you are just a blind fanboy that will just accept poor customer service. I think you might of missed my point, had I forked over the $7.95 then that information would be provided. (Less the labour, i suppose). I am more angry about them asking me for the money than anything else.

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post #15 of 23 Old 08-24-2014, 09:08 AM
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Originally Posted by erick granato View Post
And you are just a blind fanboy that will just accept poor customer service. I think you might of missed my point, had I forked over the $7.95 then that information would be provided. (Less the labour, i suppose). I am more angry about them asking me for the money than anything else.
I understand your frustration and instead of asking a fee they should just refer repair issues to an authorize service dealer. Most CSR's are not technicians, and can not trouble shoot those type of problems. That being said, I've been buying Panasonic products for years and have had no issues. Currently I have 3 Panasonic TV's (one is almost 15 years old), two BD players (4 years old), 2 wireless phones (10 years old), AM/FM radio, Hi Fi VCR ( believe it or not ) and they all perform like new. I also use to wholesale their car audio products and they happen to have been one of my most reliable brands. (Pioneer was the other) Unfortunately, the odds, as low as they are, just happen to go against you.

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post #16 of 23 Old 08-24-2014, 01:04 PM
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Shhsssshh. He gets confused with facts.

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post #17 of 23 Old 08-27-2014, 02:59 PM - Thread Starter
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Maybe I was a little offsides calling it all crap, but traditionally in the industry I have been a part of for 26 years and am dealing with companies 75, 85 and over 100 years old, csr's are expected to have a basic knowledge about the products they sell, if too technical, they will refer to a product manager for help. Perhaps this lack of customer service is what we should expect when these companies take our money, sometimes thousands of dollars, and then we are on our own. (Maybe) I am beating a dead horse, but, again, the offer to help was after the payment request, not that they couldn't or did not have the knowledge.
Anyways, moot point now as we have purchased another brand of tv, not a plasma, and so far so good.
Thanks to those who tried to help!
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post #18 of 23 Old 08-27-2014, 03:23 PM
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Have no use for Panasonic - bought a blu ray machine that was crap out of the box. Called CS who just said to take it back to BB, that I did. Two days later while in the same store, I see the same machine on sale open box. It did not work! It was bad from the factory, Panny knew it-BB knew it!
But, I've dealt with Oppo CS, who raised the bar on service. Now I judge them all on that.
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post #19 of 23 Old 08-27-2014, 03:40 PM
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post #20 of 23 Old 08-27-2014, 04:54 PM
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...Two days later while in the same store, I see the same machine on sale open box. It did not work! It was bad from the factory, Panny knew it-BB knew it!...
Yet you still to this day probably buy things from BB no doubt.

I've owned quite a bit of Panasonic equipment over the years and can say that their build quality is up there with the highest of them.
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post #21 of 23 Old 08-27-2014, 06:20 PM
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Have no use for Panasonic - bought a blu ray machine that was crap out of the box. Called CS who just said to take it back to BB, that I did. Two days later while in the same store, I see the same machine on sale open box. It did not work! It was bad from the factory, Panny knew it-BB knew it! But, I've dealt with Oppo CS, who raised the bar on service. Now I judge them all on that.
Good grief. What Best Buy does with defective items that are returned has nothing to do with Panasonic. That's a reflection of how Best Buy does business, not Panasonic.

How can you claim that Panasonic knows Best Buy is reselling your defective Blu-Ray player as open box? I'm certain that Panasonic would never condone this - when they told you to return it to BB i'm sure they expected BB to put it in the Return Defectives to Panasonic bin, not put it out for sale as open box.

They may not be 100% defect free, but Panasonic has always been one of the most reliable brands on the market, if not THE most reliable. Their failure rate is lower than every body else's. And while not always perfect, their customer service has historically been very good as well, even covering cost of repairs 2-3 months AFTER the warranty expired for many people here on AVS. The OP expecting them to do anything for him 3 years after the warranty expired is just silly.
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post #22 of 23 Old 08-28-2014, 01:24 AM
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Yet you still to this day probably buy things from BB no doubt.

I've owned quite a bit of Panasonic equipment over the years and can say that their build quality is up there with the highest of them.
Actually I was there with my son, who was shopping around for music. I'm glad you have had good experience's with them. I have not bought any electronics from them since.
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post #23 of 23 Old 08-28-2014, 08:14 AM
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Originally Posted by erick granato View Post
My father has a 4 year old 50" Panasonic plasma that just crapped out ....
When I purchased my TX-P50GT50 from Amazon 18 months ago, the next purchase I made from them was a Square Trade extended warranty within the allotted time-frame.

Something to think about.

BTW, a few weeks prior to purchase, I made the mistake of contacting Panasonic "Customer Service". What an eye-opener that was. It was also highly influential in my decision to purchase extended warranty.

Last edited by Iain-; 08-28-2014 at 08:23 AM. Reason: add last paragraph
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