I purchased my HD set on December 17 at Best Buy on sale for $1049. It was $350 dollars off and with the four year service plan, out the door it was $1377dollars.
The picture is incredible. The sound is decent. I do not have a home theatre system, so I can make do with the speakers for now. I am not a gamer, just a regular TV watcher. Sports look incredible. The contrast ratio is 15,000x1 so it is indeed a dynamic viewing experience. I waffled back and forth about getting a 720p vs. a 1080p and settled on this one because the price was so good. I also heard through many people that Samsung was a great product, and it has not disapponted.
HOWEVER, I have one concern that just popped up in the last few days, and it is something I have feared about since I bought the set: image retention. Here is where I am hoping to get some guidance because I am still in my 30 day return window.
On Saturday, I watched ESPN pretty much all day. On Sunday morning, I started noticing that the ESPN HD logo was "ghosting" in the bottom right corner of the screen every time a commercial came on that had a pure white image as it's background. This was also true if I turned on a hockey game, as another example, and the screen was filled predominantly with the ice surface. The same faint ghosting occurred. The strange thing is that it is not there over any other picture or image. Only when the screen is white or a very light color.
I have run my burn protection software almost to the point of overkill. In fact, I was away on business for two days this week returning last evening. My wife left the TV off for the two days that I was gone. I was beyond frustrated to notice that the same ghosting condition still existed after I had ESPN on my set for no more than ten minutes.
I ran the burn in software overnight for seven hours. I have not turned the TV on yet, but I am afraid the same issue will be there. Please tell me this is not burn in. I would be sick to my stomach knowing that I just bought this less than one month ago. The weird thing is, Best Buy told me they don't protect and fix burn in because they consider this a "physical damage user" problem. It would have been nice if they told me this when I bought the set.
I am stuck in limbo here because if it is burn in, I want to take it back. If it isn't, and I am worrying for nothing, I want to know before January 31. My wife doesn't see it, but trust me when I tell you, I work for ESPN and video production is what I do. I see it. Any thoughts and advice would be greatly appreciated.