Originally Posted by cacti
I, too, had my panel replaced today. This makes four in-home tech visits, and every single component in the TV replaced. As with the rest of you, any further problems would result in a new TV per Samsung. Additionally, although my two years was up in November, I paid with AMEX so I'm good till Nov 2010.
The upside? No buzz, no DGP and a noticeably better picture! The tech said that the internals have been upgraded/improved since original manufacture...FWIW. I wasn't actually thrilled with the idea of getting a replacement TV since the newer ones have had problems as well. Glad I don't have to make a choice - I think!
Good luck getting a replacement. I was authorized for a replacement last week, and since then I have had to call them EVERY DAY asking on the status of the replacement. Monday morning, they said I indeed was approved, and they would call me back later in the day with the details of the exchange. They didn't call.
Tuesday, same thing, only this time, the woman I talked to on the phone said she would PERSONALLY call me back by 430 with the details of the exchange. She didn't call.
Today, I called AGAIN, and after explaining my problem 37 times, the woman on the phone said that apparently there is now a note on my account saying that Samsung wants me to e-mail them PICTURES of the sparkles. I was like WTF are you serious? So I did as they told, and just e-mailed them the pictures a few minutes ago. If anyone is curious as to how bad the sparkles are, heres a little sample for ya. If that picture isn't enough for Samsung, then I don't know what is. It just pisses me off that I have been told 5 times that I'm authorized for a replacement, but yet, they never call me back with the details, and now they decide they want pictures of the sparkles.
Do they think me and the TV repair tech are lying to them or what? This is ridiculous, seriously.