Broken HDMI USB connection - AVS Forum
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post #1 of 4 Old 06-16-2012, 02:13 PM - Thread Starter
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I am a handyman and installed a Samsung Smart TV on a wall yesterday. The mounting was successful, and the customer helped hang TV onto bracket. In addition, Customer inserted the cables, that had been run behind wall & thru grommets, into slots in back of TV, including power cord. The TV Turned on fine, but this morning the customer tried to setup HDMI cables to FIOS system and found them inoperable. Discussion and Pics show that the male connector was bent & broken off plug housing at the end of cable.
New cables were tried, and only worked in HDMI port3, but not Ports 1& 2 where they had been broken off.
Can this be fixed by other than Samsung Tech, and approx how much will it cost?
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post #2 of 4 Old 06-16-2012, 02:16 PM - Thread Starter
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The customer above thinks the Female end of the HDMI connector slots are broken too.
Can this be replaced?
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post #3 of 4 Old 06-16-2012, 05:47 PM
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If enough stress was put on things to break the plug while it was plugged into the TV, it is likely the the socket in the TV was damaged, and maybe the traces on the board to which it is connected. For all practical matters, it will probably mean replacing the board.
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post #4 of 4 Old 06-18-2012, 07:35 AM
 
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Quote:
Originally Posted by empireguy View Post

The customer above thinks the Female end of the HDMI connector slots are broken too.
Can this be replaced?

The other problem you could have is that if this isn't done correct, you can further damage anything hooked-up into the port or cable. While HDMI supply line is nowhere near "high power" it is enough to cause smoke and damage if the rewiring isn't done properly. We've also discussed in the past whether a repair changes the cable impedance enough to prevent HDMI's high speed signals from getting through without errors.

Bottom line is (I think) the best thing to do is to throw out HDMI cables that have been damaged and run new lines. It's just not an easily/safely repairable cable.

Replacing the system board is probably your best bet on the TV since you would need the ability to repair board traces to actually fix the problem. You would have to check with Samsung for the price.

Also, in the future, there are little pigtails that can be used to reduce the stress on the cable to prevent these types of occurances. Monoprice sells some, I believe.
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