I've got a 4x1 HDMI switch (item 4066) that is giving me problems. It will intermittantly lose all connections (all the lights on the front go red). If I move it slightly, it will temporarily fix the problem.
I started the RMA process a little over a week ago. The asked me to send the switch back and they would send me a new one. This means that I can't use all my components for a few weeks while the old switch goes back and the new switch is sent (I'm in Canada, so it'll take a while). It is not easy to crawl behind my rack to swap cables, so this is not an option.
After a few days of back and forth, they said they'd send me a new one, and put a hold on my credit card, and remove it once I sent my old one. They direct me to the site to change my RMA to reflect this, and it now says I don't need to send mine in. I e-mail again, telling them it says this, and they say ok, unfortunately we don't have the 4066. I ask if they can send an alternate and I will pay the difference in price. Nope, can't change the item. If they can't change the item, I don't know what they would have sent me had I sent my 4066 in as they originally requested!!
So now they've said to send in my old one, they will credit my account (even though I'm beyond the store credit time frame). In the meantime, I'm to order a different one.
From the sounds of that, I'll order a new one, pay for it, send my old one and then have store credit that I will never use. I don't know if I'll bother responding, as I'm getting sick of dealing with them.
Anyone have a similar problem and solve it without an excessive number of e-mails back and forth?