BD-UP5000 Firmware 1.2....So What's New? - AVS Forum
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post #1 of 36 Old 03-13-2008, 04:55 AM - Thread Starter
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Just read that Sammy was releasing firmware 1.2 for 5000 in the next couple of days. Anybody heard what it'll fix?
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post #2 of 36 Old 03-13-2008, 06:49 AM
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Link please
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post #3 of 36 Old 03-13-2008, 06:57 AM
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It came out Monday and fixed the ethernet connectivity which was broken in 1.1 which came out last week.
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post #4 of 36 Old 03-13-2008, 02:33 PM
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It's 1.1 with the fixed Ethernet connection.
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post #5 of 36 Old 03-13-2008, 07:52 PM
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Still no TrueHD or DTSHD?

Sharp Elite Pro 60

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post #6 of 36 Old 03-13-2008, 08:00 PM
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Quote:
Originally Posted by XBRSteve View Post

Still no TrueHD or DTSHD?

Nope -- and on top of this, TrueHD is STILL limited to only 2 channel output, and the audio dropouts on SD discs still occur. Basically, the 1.1 firmware ONLY fixed a few specific disc compatibility issues, and 1.2 ONLY fixed the ethernet connection issue that was caused by 1.1.

Larry
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post #7 of 36 Old 03-13-2008, 08:02 PM
 
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might as well have called it version 1.1.1.
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post #8 of 36 Old 03-14-2008, 07:51 AM
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I did the update last night It took an hour and then there was an error so I had to do it again took another hour even with Broadband and mine is like 768k
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post #9 of 36 Old 03-14-2008, 02:05 PM
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Quote:
Originally Posted by XBRSteve View Post

Still no TrueHD or DTSHD?

No. If it was "that" update there would be stacks of talk about it everywhere. In honesty you're expecting too much before May.

Can I suggest checking out the owner's thread.
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post #10 of 36 Old 03-21-2008, 08:47 AM
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FW update 1.2 "bricked" my 5000. I installed the new FW via ethernet two days ago and after it finished and was powered back up, the disc tray wouldn't open. If you hit the open/close button once, "OPEN" would display on the panel display continuously, but nothing would happen. And by continuously, I mean without end. If you hit the button again, it would flash briefly to "CLOSE" then go back to displaying "OPEN". There was not a disc in it (as you likely know, it won't allow an ethernet update until it has a "NO DISC" condition anyway). While I could not open the tray, the menus all worked normally. In fact I was not aware of the tray problem initially, because after restart, I was busy updating my settings, such as 1080P and Bitstream. While doing this, the on screen display said "NO DISC" to the left of the menu as you would expect. Anyway after an hour of unplugging the unit, pressing the right skip button on the panel to reset factory settings, to try and regain control. I decided to try to reload the firmware. Although I know there was no disc in the unit, and it said "NO DISC" on the top menu, the FW update would not work because it said I had to set a "NO DISC" condition before the FW update could be done. "Catch 22" - No disc, it doesn't see a disc, but it won't let me update again until I remove the disc, the Tray won't open. AAaarrrrgggghhh!

Samsung customer service leaves so much to be desired. The initial tech rep didn't even understand the concept of this being a multi-format player. Anyway, after much waiting, and phone tree joy, the tech reps had nothing more than "unplug the unit and wait" or press the right skip/advance button on the face to reset. Old news, done, no change.

The only option would only be to send in the box (I have had my 5000 for 2 1/2 months). I made enough of an issue with him and another service agent, that I should be able to take it back and exchange it at CC, that he escalated me to the top level rep since he could not authorize such an exchange. After speaking with the ECR (I believe "Executive Consumer Rep", but not sure, I was informed that they would get back to me the next day with a decision. TWO days later, Samsung called and said unable to exchange. I would have to send it in. That number for ECR by the way, if anyone should enjoy its use, is 866-357-8781. Please help yourself. Although, without a "ticket" number from a trouble call, you probably wont be able to talk to anyone too long.

I did get lucky, in that a friend of mine, who happens to be a manager at Circuit City, decided that after my tale, he would rather Samsung be screwed. He accepted the player back for an in-store credit. That credit was applied to a Pany BD-30. I must say that it was very exciting seeing "DTS-HD MASTER AUDIO" scroll across my Onkyo 805 for the first time.

Points to be taken:
A "software" driven disc tray can be maddening.

Consider updating FW by disc - I have no Idea why the FW bricked mine and no one else has had the problem (I hope). It seemed to download and run normally - I watched the status on the menu while it all updated (like watching grass grow).

Samsung's customer service can best be described by language not suitable to this forum.

If you are inside your 30 days, I strongly suggest exchanging/returning. I Have about 12 HD-DVD's to trade/sell, but in the long term, and with the couple of hundred dollars I got back from the exchange, it will balance out. I can't express the sickness and frustration I felt as my $800 player (early adopter) couldn't even open its tray. Don't put yourself in the position of dealing with inept Samsung if and when this unit fails. They simply are not investing the effort they should be for the "high-end" customer that is buying this.

To those who choose not to get out, or can't get out. My sincere best wishes for the updates and support you deserve. I was with you, dual format all the way - neutral. But alas, the War is over.
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post #11 of 36 Old 03-21-2008, 09:07 AM
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Sucks to hear about your dilemma but glad it worked out for you. I just ordered a 5000 from Amazon and am awaiting mine. Should be here early next week.

Mine is going in the bedroom so no AVR connections so audio isn't a priority of me. I just want the ability to play both formats as I have a good number of both disc formats.
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post #12 of 36 Old 03-23-2008, 07:17 AM
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Noticed Last night that transformers does hot have the occasional screen glitch in 24fp anymore GREAT! It was not real bad before but enough to bother me a little.
Also noticed no more audio dropouts from DTS Master from the analog outputs.
And Ratatouille no more angle icon.
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post #13 of 36 Old 03-24-2008, 05:49 PM
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I just bought the 5K the other night, connected it to the ethernet. It downloaded and installed the update in about 10 minutes total - very smooth experience. 2-Channel TrueHD is lame and I've noticed the SD-DVD audio dropout a couple times... WTF?

C'mon Samsung! Don't let me down!
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post #14 of 36 Old 03-27-2008, 12:45 PM
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I'm going to press the trigger on an LG BH200 tomorrow.

$588 is worth it to have both formats and get full TrueHD 7.1 decoding to PCM, as well as bitstream passthrough of DTS MA and TrueHD. It even now does BD 1.1.

I think the LG BH200 is the best choice for a interim BD player for those coming from the HD DVD camp.

Heck, I just bought my first two BD movies - Casino Royale and Resident Evil Extinction... wahay
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post #15 of 36 Old 03-27-2008, 12:57 PM
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Quote:
Originally Posted by rdjam View Post

I'm going to press the trigger on an LG BH200 tomorrow.

$588 is worth it to have both formats and get full TrueHD 7.1 decoding to PCM, as well as bitstream passthrough of DTS MA and TrueHD. It even now does BD 1.1.

I think the LG BH200 is the best choice for a interim BD player for those coming from the HD DVD camp.

Heck, I just bought my first two BD movies - Casino Royale and Resident Evil Extinction... wahay

Glad to see you could afford one, though its somehow still sad to see many of us going blu. Let us know what you think, if I had the money that would be my choice of player right now too.
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post #16 of 36 Old 03-27-2008, 05:11 PM
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Quote:
Originally Posted by iontyre View Post

Glad to see you could afford one, though its somehow still sad to see many of us going blu. Let us know what you think, if I had the money that would be my choice of player right now too.

Same here. I am tempted to get the 5000 because I have a Sammy TV and the unit would match perfectly (WAF) and they can be had refurbished for less than $400. Still Samsung has been less than stellar about their customer service and they always update firmware after LG. I know Samsung has more BD Devices to support than LG, but I also know that LG has not been sued over their support for HDM devices while the Samsung 1200 provoked lawsuits, the 1000 took months to get right and the 1400 has also had issues. I just worry about Samsung's support of the 5000 particularly in light of their announced intention to drop out of the Combo-Player business.

If Samsung would get a firmware update that provided 7.1 dts-HD MA and TrueHD support via HDMI and stable BD Profile 1.1 support I would pull the trigger on the 5000 soon. Otherwise the QDeo Video and potential BD Profile 2.0 support of the BH-200 is tempting, even if it does look like an old VCR.

"Beer is proof that God loves us and wants us to be happy." - Benjamin Franklin
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post #17 of 36 Old 03-27-2008, 06:47 PM
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I thought the Samsung and the LG had the same Broadcom chipset? Not for the SD video upscale, but for the HD/Blu/Audio.

Am I mistaken? If this is the case, why is it taking so much longer for Samsung to get TrueHD support out the door?

BTW- I take exception with anyone being told we are "expecting too much before May". All of this should have worked out of the box!
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post #18 of 36 Old 03-27-2008, 09:34 PM
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Originally Posted by MatthewAMEL View Post

I thought the Samsung and the LG had the same Broadcom chipset? Not for the SD video upscale, but for the HD/Blu/Audio.

Am I mistaken?

You are NOT mistaken on this -- they both use the same Broadcom chipset.

Quote:


If this is the case, why is it taking so much longer for Samsung to get TrueHD support out the door?

Because Samsung simply does not care enough about these issues to do much about it. This is clearly demonstrated by their consistent refusal to make ANY sort of announcements about these issues, along with the unbelievably inconsistent information given out by their support reps. After COUNTLESS reports of problems with certain discs, their support reps STILL claim that nobody has mentioned certain discs being a problem. Either their support system is completely inadequate in tracking issues, or they're flat out lying.

Quote:


BTW- I take exception with anyone being told we are "expecting too much before May". All of this should have worked out of the box!

A lot of people (such as myself) completely agree with you on this. There is simply NO excuse for them taking MONTHS to fix such basic issues. It's one thing to have a few wrinkles with new discs that use new features of BD and HD-DVD, but you can't use this "growing pains" excuse with issues like the audio dropouts on SD discs, which have been around for YEARS. It seems clear that Samsung is simply not putting anywhere near enough resources toward getting this player working.

On a side note, did LG ever "re-release" their firmware update? I know they pulled it shortly after posting it, but did they ever post it again after that?

Thanks,

Larry
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post #19 of 36 Old 03-28-2008, 01:05 AM
 
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Quote:
Originally Posted by lalittle View Post

On a side note, did LG ever "re-release" their firmware update? I know they pulled it shortly after posting it, but did they ever post it again after that?

From what I can gather, it's not available today. Maybe they'll finalize and re-release it in May.
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post #20 of 36 Old 03-28-2008, 06:11 AM
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Quote:
Originally Posted by lalittle View Post

You are NOT mistaken on this -- they both use the same Broadcom chipset.



Because Samsung simply does not care enough about these issues to do much about it. This is clearly demonstrated by their consistent refusal to make ANY sort of announcements about these issues, along with the unbelievably inconsistent information given out by their support reps. After COUNTLESS reports of problems with certain discs, their support reps STILL claim that nobody has mentioned certain discs being a problem. Either their support system is completely inadequate in tracking issues, or they're flat out lying.



A lot of people (such as myself) completely agree with you on this. There is simply NO excuse for them taking MONTHS to fix such basic issues. It's one thing to have a few wrinkles with new discs that use new features of BD and HD-DVD, but you can't use this "growing pains" excuse with issues like the audio dropouts on SD discs, which have been around for YEARS. It seems clear that Samsung is simply not putting anywhere near enough resources toward getting this player working.

On a side note, did LG ever "re-release" their firmware update? I know they pulled it shortly after posting it, but did they ever post it again after that?

Thanks,

Larry

You are glossing over the fact that different companies have different testing cycles for regressions. They aren't the exact same player, so there is more then just an update to the broadcom firmware.

There is probably a good reason the LG firmware was pulled. I'm sure both will have the updated firmware officially soon enough, even if we hate waiting.
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post #21 of 36 Old 03-28-2008, 05:17 PM
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Originally Posted by drhill View Post

You are glossing over the fact that different companies have different testing cycles for regressions. They aren't the exact same player, so there is more then just an update to the broadcom firmware.

I'm not "glossing over" anything. My comments are NOT just based on the fact that they haven't released an update yet. I am ALSO considering the fact that 1) Samsung has released ZERO official statements on ANY of these issues, 2) their customer support reps continue to give out conflicting information, 3) their reps continue to deny problems that have been reported NUMEROUS times, 4) if they truly need MONTHS to fix some of these issues, then the player was NOT ready to be released in the first place, and 5) that at least SOME of these issues have NOTHING to do with the new formats (i.e. audio dropouts on SD discs), and as such they should NOT have been issues in the first place, or they should at least have been addressed by now.

The fact that they are taking so long for the firmware update is just a small part of the reason that I say they don't care about this player. There are PLENTY of other reasons that have nothing to do with the "testing cycle."

Larry
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post #22 of 36 Old 03-28-2008, 08:15 PM
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Quote:
Originally Posted by lalittle View Post

On a side note, did LG ever "re-release" their firmware update? I know they pulled it shortly after posting it, but did they ever post it again after that?

Thanks,

Larry

Bravadon has a link to this new firmware in his Opening Post, here - http://www.avsforum.com/avs-vb/showthread.php?t=1009104

I'm planning on using it when my BH200 arrives.

Yes - I would like to have heard some encouraging words from Samsung regarding the UP5000, but so far I don't think they've given any indication that they consider owners of this player to be alive, or that they feel any debt to these owners to rectify the obvious performance shortfalls.

LG, on the other hand,seems to have shown that they intend to give owners of the BH200 the best experience it can support -and that it continues to support these customers, regardless of the unhappy ending to the HD DVD story.

That, in a nutshell, is why LG currently has my vote. It would be nice tto hear something from Samsung, and perhaps we still may - but so far there seems to be no indication that it will happen...
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post #23 of 36 Old 03-28-2008, 10:15 PM
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Quote:
Originally Posted by rdjam View Post

Bravadon has a link to this new firmware in his Opening Post, here - http://www.avsforum.com/avs-vb/showthread.php?t=1009104

I'm planning on using it when my BH200 arrives.

Yes - I would like to have heard some encouraging words from Samsung regarding the UP5000, but so far I don't think they've given any indication that they consider owners of this player to be alive, or that they feel any debt to these owners to rectify the obvious performance shortfalls.

LG, on the other hand,seems to have shown that they intend to give owners of the BH200 the best experience it can support -and that it continues to support these customers, regardless of the unhappy ending to the HD DVD story.

That, in a nutshell, is why LG currently has my vote. It would be nice tto hear something from Samsung, and perhaps we still may - but so far there seems to be no indication that it will happen...

So in other words no......LG has not re released it since it was pulled. All I saw with that link is one that someone was kind enough to share.
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post #24 of 36 Old 03-28-2008, 10:29 PM
 
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Yup, neither company has made any public statements of support regarding their current players, 1.1 upgradability and HD audio.
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post #25 of 36 Old 03-31-2008, 10:41 AM
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Quote:
Originally Posted by vinnie97 View Post

Yup, neither company has made any public statements of support regarding their current players, 1.1 upgradability and HD audio.

The Samsung Canadian website still indicates that the 5000 is BD 1.1 ready. This implies that there will be a firmware upgrade to make it compliant.
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post #26 of 36 Old 04-09-2008, 05:38 PM
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I just took my up5000 back because my BB 30 day return was up. I turned around & bought another so I have another 30 days to see if Sammy can get thier act together. This has a build date of 2/2008, my other was 12/2007. No difference in operation. I loaded the 1.2 FW with my downloaded Cd I burned. It plays exactly as the previous one
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post #27 of 36 Old 04-12-2008, 09:43 PM
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Quote:
Originally Posted by lalittle View Post

On a side note, did LG ever "re-release" their firmware update? I know they pulled it shortly after posting it, but did they ever post it again after that?

@Larry - first, let me say that I agree with you that Samsung's lack of support and poor customer service are beyond the pale and are the primary reason I first started considering the LG BH200 instead. And, as witnessed by the class action law suit that has been filed against them, it's not just their combo player that's the problem. Even by "early adopter" standards, their standalone Blu-ray players have been notoriously buggy and seem to have more disk compatibility issues than most any other player on the market. Of course, if they'd release timely firmware updates (or even admit that there were problems) to fix these issues they wouldn't be that big of a deal; but they don't.

As someone else pointed out, LG has not yet released an official version of the "beta" firmware that was posted on their website in March, but bradavon has made it available for download and provided extensive testing and comments via several threads on how it's all working. I can confirm, as someone who's had my BH200 for several weeks now, that the March "beta" firmware is remarkably stable and that the machine is, all in all, a joy to use. The HD audio support is great as is the overall video quality. While some users are still having a few audio and/or video dropouts or having a few minor disk compatibility issues, for the most part it's an awesome and fully functional upgrade.

I've found the machine a pleasure to use for the most part, and all of the other users have been incredibly supportive when it comes to providing test results from various disks and helping others get the most out of the March firmware. I wouldn't hesitate to recommend the BH200 with the "beta" firmware to most anyone.

Quote:
Originally Posted by vinnie97 View Post

Yup, neither company has made any public statements of support regarding their current players, 1.1 upgradability and HD audio.

Well, that's actually not quite accurate. Back in February when Toshiba announced the "end" of HD DVD, LG made a public press statement stating they had no plans of abandoning the format anytime soon. Since then, they've continued to show the BH300 at trade shows and provide dealers with marketing information. Will it ever see production? Maybe not, but we already know that Samsung has cancelled the 5500 and wasted no time in doing so. Also, members of the LG firmware support and programming team have been active readers (and even occasional posters) on the BH200 threads here in the forums. They've provided encouragement and really useful information that has been invaluable. In addition, one LG tech posted that the upcoming firmware would provide both Profile 1.1 support and HD audio. Plus, there's the ongoing firmware updates ... not just the "beta" from March but the last official one from January which solved many problems and brought the North American model up to par with the European one.

Compare all of this to the deafening silence and seemingly total indifference and/or ignorance coming from the Samsung camp, and it seems to be there is a very real and very public difference between the two companies.

-C.
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post #28 of 36 Old 04-13-2008, 07:53 AM
 
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Casey, I'm happy you enjoy the BH200. In the case of firmware updates, Samsung has actually been providing them regularly, too, and while the support of some of their old hardware leaves something to be desired, at least they have been releasing updates for even the 2-year-old BP1000.
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post #29 of 36 Old 04-17-2008, 04:29 PM
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Hey, all - in case you haven't heard, LG just released a new official firmware that provides all the functionality of the March "beta" firmware in a more stable package. Just one more reason why I think the BH200 is the way to go!

Check out the official owner's thread for more details.

-C.
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post #30 of 36 Old 04-17-2008, 04:31 PM
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Quote:
Originally Posted by casey.christian View Post

Hey, all - in case you haven't heard, LG just released a new official firmware that provides all the functionality of the March "beta" firmware in a more stable package. Just one more reason why I think the BH200 is the way to go!

Check out the official owner's thread for more details.

-C.

LOL. It's starting to sound like the BH200 vs. UP5000 "war".
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