Originally Posted by 645824
I tried to play the Girl with the Dragon Tattoo last night but the 5000 wouldn't play it. It came up with the gray box and error 000001. I have firmware 1.6
I did the usual trick of restarting, cleaning, in/out, etc. but it produced the same result.
Has any body else seen this? (sorry, I've forgotten the link to the problem disk page).
US Remake on Sony or the original Swedish releases on Music Box? The remake came in the mail from Block Buster yesterday and I hadn't had time to try it yet so whew! you scared me. It loaded up and played just dandy for me on 1.6. It is also perfectly behaved with no audio blank outs after chapter skip, which is a bug I have with this player and my AVR. Of course I have not played the entire movie, I would be even more late for work if I had done that ;-)
I thought this odd since rarely if ever have there been issues with Sony titles and this player.
Also were you trying BD or DVD, of course I assume it was BD. There have been some reports of folks not being able to play the original franchise on BD on this player, but I have played them all (a couple of them multiple times) without any issues.I don't recall the resolution, but I sorta remember it being old firmware?
Based on this, I would double check you really are on 1.6 with all the correct loader/main board/front board firmware numbers, so a system reset/cold start (hold the >| button for more than 5 sec. or so with it on and no disc in it) and clear persistent memory in the system menu and try again. If you do all that and it still won't play then either you have a failing/failed loader or the particular disc you have is defective/damaged/suspect. At times the 5K, depending on your particular loader can be ultra sensitive to defects in discs that won't affect another 5K or other players. If other discs have/do play fine, then that is probably the case. I bet if you do a cold start that it will play, either that or clearing memory, but I have never ran into that issue with Sony. Back in the day if you tried to play a Paramount or Universal title that required 1.4 with 1.3 you sometimes had to clear the memory before it would play under 1.4. That could be a factor here with 1.6?
You also want to inspect the disc under bright light, with your reading glasses if you require them, and make double sure the entire disc is clean, free of fingerprint and has no smudges, scratches, scuffs or dust. If it came in a flimsy mailer from BB or NF often discs can become damaged. With the ultra warm weather almost everyone has been experiencing there is also a possibility of heat damage. I have had that happen a couple times with mailers that have sat around in the heat in the mailbox or elsewhere in the delivery chain. My mailer for this one came damaged, but the sleeve and disc look fine.