I just sent Samsung the following, and as you can see I was a little pissed off. I had to tone it down a bit, but I think this whole thing is just absurd. I know when you buy electronics, there are new models in the works, but this is the first thing I have ever bought that the replacement was announced while I could still return the product (legitimately and without a warranty issue). How do they have any credibility, to announce a new model of a defective and yet un-updated/fixed product? Screw these guys. I know I will not hurt their business, but I can't help but think that I am not the only one who thinks these guys suck. I am pretty forgiving of big business, but I think they at least have to make an attempt at pretending to give a ****. Announcing a new model prior to fixing the mess just doesn't quite cut if for me. Here is what I sent.
The model # is not correct, which makes this even worse. You haven't even added this product to your FAQs/support yet. This is total B.S., to have waited for what you and the Home Theater Media have touted as the do-all player and thus the player I have waited for, is a joke. This player has been available since just before Christmas and just after New Years, you announce a replacement model. Boy, I will sure be in line for that one. This one has so many problems that I don't know if I will ever buy another Samsung product again. You don't even give any info yet on the FAQs page, or firmware info for this, yet you have the nerve to announce a new wonder player! Give me a break! I wanted so much for this to be the reason I waited for HD/BR-DVD and it is a headache. I have to wonder if each disc will, or will not play; I constantly look for video/audio anomalies and the SD - 4:3 ratio is stretched. Why did you rush this model out. I understand new formats have problems and they can/should be fixed...but come on!!! What a slap in the face to the trusted consumers who bought your product. We look to CES in hopes of answers to your half baked product for fixes and instead we get your promotion of the replacement model...and at $200 less than what I just paid 2 weeks ago. And $400 less than Best Buy's current price! I will return your player and buy from another company. And, I am sure I am not the only one who feels this way. Thanks for....I don't know what...killing my hopes of this being the next best format/product!?