Who Is Keeping Or Who Is Returning Their Samsung 5000? - AVS Forum
View Poll Results: Who Will Be Returning Or Keeping Their Samsung 5000?
Keeping It! 49 59.76%
Already Boxed And Returning It! 11 13.41%
I Want To Love It/I Don't Want To Hate It! I Just Don't Know... 22 26.83%
Voters: 82. You may not vote on this poll

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post #1 of 133 Old 12-27-2007, 06:09 PM - Thread Starter
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Still very early in the game, but just curious who will be keeping their 5000, waiting for new firmware updates...who are already moving on...or who is still not certain what to do.

Santa Claus has the right idea...visit people only once a year...Victor Borge
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post #2 of 133 Old 12-27-2007, 07:12 PM
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I'm returning it. The video was amazing except when the backgrounds were fairly monochromatic. In conditions like that, I saw significant video noise... much like some other owners. Couldn't tolerate it.

I have a panny 30bd and tosh a35 on the way for the same that I paid for the 5000 and they come with 12 total free discs.
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post #3 of 133 Old 12-27-2007, 07:55 PM
 
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I may be returning my BD-UP5000. It's noisy while initially loading a DVD & did not play the 2nd movie I tried "28 Weeks Later" on Blu-ray Disc.
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post #4 of 133 Old 12-27-2007, 08:18 PM
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I want to love this player, but can only "like" it right now. I bought a Yamaha 3800 to take advantage of the new sounds and can't get them all on the 5000. I'm keeping it till end of Jan when my deadline to return it to BB comes around hoping for a fix. If not, well....
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post #5 of 133 Old 12-27-2007, 08:33 PM
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Greetings!
I will not be returning the 5K, which will only be getting better with firmware upgrades....
Best,
snowtrooper1966

I have a Sith sense...I see Darth people..."
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post #6 of 133 Old 12-27-2007, 09:47 PM
 
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Quote:
Originally Posted by snowtrooper1966 View Post

Greetings!
I will not be returning the 5K, which will only be getting better with firmware upgrades....
Best,
snowtrooper1966

I am sure owners of the Sammy 1200 & 1400 thought the same.
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post #7 of 133 Old 12-27-2007, 10:11 PM
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im still unsure right now, gonna watch some more movies with it over the next few days and make a decision
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post #8 of 133 Old 12-28-2007, 01:00 AM
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Quote:
Originally Posted by Mr. Good Cat View Post

I am sure owners of the Sammy 1200 & 1400 thought the same.


What is it they say about the truth hurts. This one cuts to the bone.

The object of war is not to die for your country, but to make the other bastard die for theirs.
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post #9 of 133 Old 12-28-2007, 04:29 AM
 
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There isn't much incentive to keep an $800 DVD player that cannot play DVDs.
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post #10 of 133 Old 12-28-2007, 04:48 AM
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No stutter or graining. Plays LFoDH without issue. Bitstreams to my recvr. I have no issues with it so I'm keeping.
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post #11 of 133 Old 12-28-2007, 04:51 AM
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When I bought mine, it was less expensive than buying 2 good separates (a35 and bd30). That is no longer the case.

I liked having one set of cords etc...

However, I was never thrilled with the idea of having a single expensive box. I prefer having separate players now. If one dies, it won't hurt as much. Furthermore, it makes upgrading either the hddvd or BR easier (and less expensive)

I'm not bashing the 5000. It just didn't work for me as expected.
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post #12 of 133 Old 12-28-2007, 06:31 AM
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Quote:
Originally Posted by Quetzalcoatl View Post

What is it they say about the truth hurts. This one cuts to the bone.

IM new to the Samsung-5000. What are the problems with this player

ITS HOW YOU LOOK AT IT
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post #13 of 133 Old 12-28-2007, 06:54 AM
 
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Quote:
Originally Posted by ANGEL 35 View Post

IM new to the Samsung-5000. What are the problems with this player

For one, it does not play all Blu-ray Discs. I rented "28 Weeks Later" from Hollywood Video yesterday and my BD-UP5000 will not play that move.

IMO this $800 player is not quite ready for prime time yet. I'm returning mine to Best Buy tonight or tomorrow and I am back in the "wait & see" mode until after CES 2008 and/or when Samsung gets the "kinks" worked out.

I knew there was a reason why I stopped buying A/V products from Samsung & Panasonic, preferring to spend my dough on Pioneer 'Elite' equipment instead.
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post #14 of 133 Old 12-28-2007, 07:31 AM
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Got it for Christmas. Already choked on a few discs. Coupled with no advanced audio bitstreaming (which I knew of) I will go back to my Panny and Toshiba combo.
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post #15 of 133 Old 12-28-2007, 11:18 AM
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I want to keep it, but I also don't want an expensive combo player that cannot play more than just a few discs out there. It seems to be more than just some very isolated problems. Did they just push too hard to get it out by Christmas? It is brand new and should not already need firwmare updates (assuming that would even solve the problems)!
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post #16 of 133 Old 12-28-2007, 11:33 AM
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I think firmware updates will help, but by the time they arrive I expect prices to drop across the board. if the Samsung can deliver in 1-2 months then I will revisit it, but for now the best combo IMHO is the 30 and a35.
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post #17 of 133 Old 12-28-2007, 11:52 AM
 
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Quote:
Originally Posted by Andrew P View Post

I think firmware updates will help, but by the time they arrive I expect prices to drop across the board. if the Samsung can deliver in 1-2 months then I will revisit it

By then Samsung will probably throw in a few free DVDs too.
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post #18 of 133 Old 12-28-2007, 12:09 PM
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firmware updates aren't fixing what i need to have done (better analog section in the player). next!
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post #19 of 133 Old 12-28-2007, 01:11 PM
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Quote:
Originally Posted by ANGEL 35 View Post

IM new to the Samsung-5000. What are the problems with this player


It really is not about what is wrong but that people are expecting FW to fix the problems. Go over and look in the Blu-ray section about the 1200 made by Samsung. The fact that the player cannot play Pixar Shorts yet and it was released Nov.6. So needless to say waiting on FW updates from Samsung is abit of a joke. I am so glad I got rid of my 1200 for a good player. I was watching the 5000 closely to see if they had fixed some of the quality control problems and they did not. So all I have to say is with any Samsung product is caveat emptor.

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post #20 of 133 Old 12-28-2007, 01:14 PM
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Quote:
Originally Posted by Quetzalcoatl View Post

It really is not about what is wrong but that people are expecting FW to fix the problems. Go over and look in the Blu-ray section about the 1200 made by Samsung. The fact that the player cannot play Pixar Shorts yet and it was released Nov.6. So needless to say waiting on FW updates from Samsung is abit of a joke. I am so glad I got rid of my 1200 for a good player. I was watching the 5000 closely to see if they had fixed some of the quality control problems and they did not. So all I have to say is with any Samsung product is caveat emptor.

And what is this 'good' player?
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post #21 of 133 Old 12-28-2007, 01:38 PM
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I was so impressed by Samsung Customer Support! I talked to three different people (one because of an incorrect transfer), and had to retell each of them my phone number, name, unit, problem, etc. Then the two that did "help" me said I needed to download the latest firmware update. I asked if it had been posted today, since I just checked and there wasn't one. They both said yes, there is an update. When I called up the "System Update" screen (for each rep), it said that I have the latest firmware available. I don't think the first rep ever really understood me and/or my problem, that is why she transferred me. The last one finally had me repeat my model number, and then I think the light finally came on. "Oh, that's our most recent unit. We are still working on the firmware update. We'll email you when it is available. It is a brand new product that plays both blu-ray and hd-dvd, unlike our other players...." I made a comment about not wanting to wait beyond the return window for a firmware update that may or may not correct the problem. He tried to convince me it would. Based on the way he said everything, it seemed like a generic "we're working on an update" answer without any actual knowledge that they are really going to fix the problem, i.e. there is nothing else he can do. Hopefully my impression was wrong.
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post #22 of 133 Old 12-28-2007, 01:53 PM
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Quote:
Originally Posted by blackkat98 View Post

And what is this 'good' player?

Since there were only 2 choices at the time for a Blu-ray player to output the advanced codecs via bitstream the Samsung 1400 and the Pioneer 95. I went with the 95. I have only had 2 problems with it and one of those was not something a player can fix and that was a disc authoring problem,DH2. The other was with Underdog if you hit the enter button it would not start the movie. Well guess what the FW is already out to fix it. The movie was released on Dec. 18 and the FW was up on Dec.26. So even during the week of Christmas they were working to make sure they had no problems.

If Samsung would own up to the problems they have with their players I would give them some respect. This is how they have responded to emails sent to them. The last line is the best.



Quote:


Thank you for contacting us.

The firmware that was released for the Blu-Ray player does not address the new Pirates of the Caribbean movie, Die Hard, or Superbad, as well as any other movie released in the last 4 weeks. We will have a fix for this in the next 1-2 weeks. This is not a problem with the Blu-Ray player. The producers of the movies ( 20th Century Fox, Pixar etc.) are not sharing the format of the movies they are releasing prior to the actual release dates. Which in turn causes us to create a firmware solution after the movies are released. If we had cooperation from the production companies, these firmware updates would be pre-installed in the unit or available prior to the release of the movie to prevent these format issue we are experiencing. All Blu ray manufacturers are having the same problem.



Thank you


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post #23 of 133 Old 12-28-2007, 02:11 PM
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Quote:
Originally Posted by jvother View Post

I was so ...He tried to convince me it would. Based on the way he said everything, it seemed like a generic "we're working on an update" answer without any actual knowledge that they are really going to fix the problem, i.e. there is nothing else he can do. Hopefully my impression was wrong.


Same impression... same transfers... same consulting product specialists routine... same song and dance...

Was his name "Bret"? I spoke to him on my pre-sales CaseID and my post-sale CaseID. Makes you question the "promise?" of an update to fix all... I be in waiting mode, but at least call to put pressure on Samsung. Their CSR's are clueless. He wanted me to hookup my optical output to make sure it didn't pass DD TrueHD multi-channel...

I believe previous Onkyo and Denon owners have been burned by promises of product fixes and or future proofing(within reason)... 5910, 3910, sp1000, NR1000, etc. These are not sub-$1000 units. That's why I bit the bullet on the BD-UP5000 and the Onkyo Pro PRSC885(integra 9.8 clone).
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post #24 of 133 Old 12-28-2007, 04:11 PM - Thread Starter
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Well, early update. I picked up a Panny 30 and I have to say that it looks markedly better than the 5000 on Blu-Ray. Sharper and much less black crush. On to testing the a35!

Santa Claus has the right idea...visit people only once a year...Victor Borge
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post #25 of 133 Old 12-28-2007, 06:16 PM - Thread Starter
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Another update! The Toshiba A35 looks great, too. and upconverts DVDs better than the 5000, IMHO. I will be taking the Sammy back to BB. And I feel good about it now.

Problems: Black Crush...both the Panny and the Toshiba looked better...more depth,IMHO. Problems: 4:3 Stretching...TOTALLY UNACCEPTABLE, IMHO.
And I will be able to bitstream all of the audio codecs from both machines into my Integra 9.8.

I threw many discs at both machines without a hitch.

And the Sammy DOES NOT load up faster...SORRY.

Anyway...I'm glad I tried it. I'm even happier that I tried these two players! :>)

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post #26 of 133 Old 12-28-2007, 06:53 PM
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I'm keeping my DFP. My minimalist tendencies won't let me go back to separates (especially since I've already sold them). Worst case scenario, I keep the UP5K until a better, higher-end DFP comes along. So far it has played everything I've put in it without issues.

Firmware updates are already promised by the manufacturer, so I can at least wait that long to see if it becomes the do-all, end-all.

Built a new home, now filling it with sights and sounds!
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post #27 of 133 Old 12-29-2007, 09:43 AM
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I'm taking mine back next week unless Samsung releases an update that can fix the black crush before the 15th. I can hold out hope that they may fix playback and audio issues, but I cannot watch something with the horrible loss of detail that the black crush causes.
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post #28 of 133 Old 12-29-2007, 10:28 AM
 
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Quote:
Originally Posted by audiomixer View Post

Still very early in the game, but just curious who will be keeping their 5000, waiting for new firmware updates...who are already moving on...or who is still not certain what to do.

I returned my BD-UP5000 to Best Buy this morning and received a full credit back to my Visa Card. When I pay $900 for a Big Boy toy I anticipate the device will perform satisfactorily right out of the box. My BD-UP5000 did not so now its history.

After watching a PRO-150FD during the past three months, I don't know what possessed me to consider a Samsung DVD player to begin with?

I'll cool my jets for 10 days until the 2008 International CES exhibition begins to see the line of separate and dual format HD DVD players reported to be available next year. Hopefully Pioneer will unveil something to complement its FD Kuro series PDPs. I'd rather pay twice as much for a Pioneer dual format HD DVD player that works properly instead of $900 for the BD-UP5000, which does not.
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post #29 of 133 Old 12-29-2007, 12:06 PM
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Quote:
Originally Posted by audiomixer View Post

Well, early update. I picked up a Panny 30 and I have to say that it looks markedly better than the 5000 on Blu-Ray. Sharper and much less black crush. On to testing the a35!

Hi audiomixer,

Could you give us a few more details on how the Panny BD30 / Tosh A-35 combo compares with the 5000. I'm especially interested in your comment that the A-35 upconverts an SD DVD better than the 5000.

Some other questions:

1. Did they both come with the latest firmware, or did you have to update one or both? If updating was needed how did it go?

2. Do you have an HDMI surround AVR and if so have you confirmed that TrueHD and DTS-HD MA can be bitstreamed from both players to the AVR.

3. Any other comments and/or impressions would be appreicated.

As you know I have the same TV as you, and I'm also very much on the fence on whether to keep the 5000 or not.

Thanks,
Gerry

P. S. Could you indicate where you bought them and at what kind of price. On-line or B&M?
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post #30 of 133 Old 12-29-2007, 01:24 PM
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Looking for more info on the BD30 and A35 combo as well. Have the BD30 now and love it compared to the other BD players I had and looking strongly at getting the A35
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