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|Originally posted by pteittinen
it's nice to be able to tell a nice story for a change.
I'm sure many of you have noticed how I've had nothing but problems with my Denon DVD-2800. I purchased the player last year in April and have watched a maximum of 10 movies on it. Why? Well, the constant glitches, audio drop-outs and freezes weren't fun to look at.
A few weeks ago I again contacted Denon Germany and gave them a piece of my mind. I basically demanded that they recall this particular unit and give me a new player. Guess how much luck I had with that? Yeah, no reply.
Last week I contacted Mediacheckpoint, the company where I purchased the player from. Mediacheckpoint's Stefan has always been most helpful, answered all my queries quickly and been generally a good example of proper customer servive.
I told Stefan that I've now had it with the 2800. A year's worth of grief with a unit that's obviously been faulty right from the start, and one morning it simply refused to power up. I also told him about my e-mail to Denon Germany, and he volunteered to contact Denon for me. A couple of days later he sent me an e-mail saying that he's leaving for a two-week holiday, but has asked his colleague Bernd to handle the matter.
Today I got an e-mail from Bernd. Denon Germany is willing to exchange my DVD-2800 for either DVD-2800 Mark II or DVD-3800, provided I pay the price difference!
There's still some way to go before a happy ending, but at the moment I'm over the moon!