Sorry you feel that way. The fact is that this $1200 player had a significant number of technical flaws and design assumptions above and beyond what most engineers would expect in this price range, see the Secrets page.
The issues raised on the Secrets page, plus all those I discovered, and the blatant mis-information provided on the Sony ES page is totally unacceptable. The 7000 which I still own is, almost technical perfection when compared to the 999.
The reasoning given to me by Sony for the "peculiar" design characteristics of the 999 were based upon, in my technical opinion, a flawed view of the consumer and the DVD production world.
You must remember that as a Professional Engineer who designs and builds world class TV Broadcast and Post Production facilities around the world, that I expect, as do my clients , that the job to be done right, especially at the "top end".
Sony's refund is effectively an admission of guilt.... they could not rectify their mistakes.
As I said this player had great potential, it provides a good picture and excellent audio. This however is no excuse for bad engineering especially in this price range.
I am sure that those users who do not have access to sophisticated test equipment, the technical knowledge, or who are not as sensitive to a number of video issues will be VERY happy with this player.
Remember that there are MANY users out there who rely upon people like me to provide totally unbiased technical evaluations of equipment in order to assist them in the "correct" choice.
If everybody sat back and let the manufacturers get away with this type of poor design we would not get anywhere. You only need to see Denons engineering responses to users requests and performance issues to see a better, but not perfect, responsiveness.
This will be my last post on this thread.... I think.