Oppo Customer Service - AVS Forum
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post #1 of 3 Old 01-12-2007, 10:08 AM - Thread Starter
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Just wanted to put a plug in for Oppo. I was an idiot and loaded the wrong firmware on the dvd which made the player useless. I called Oppo and they shipped it both ways and fixed it for free. I have never done business with a company like Oppo!! Thanks very much.


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post #2 of 3 Old 01-12-2007, 05:18 PM
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Wow- very impressive, never heard of a company anywhere that will pay to fix the customer's mistake.

I was also very impressed when I read that they would be return shipping if I chose to return the unit (I still would have had to pay one way, but still- many companies charge shipping + a restocking fee, so I was very impressed that they would even pay it one way).

Although after using it, I have no reason to return it
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post #3 of 3 Old 01-12-2007, 05:21 PM
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That is impressive! I will definitely keep them in mind for my next DVD player purchase!

- jrod
/"don't mess with a man with a way-back machine, Dave."
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