Originally posted by JD-NH
Seriously though, I think it's VERY important to address all the issues and frustrations with this product as they arise, in addition to the good stuff. My concern currently is that there is a stated problem, namely the lack of Multi-Changer support, and as of right now, there is no known solution. No amount of re-posting the original problem is going to fix that.
So what do you say folks? Truce?
Jeff, does "truce" mean "quit talking about the lack of multichanger support already?"
Jeff, here's the problem. Lars just asked whether it's in the works or not, and all you responded was "there is no known solution." Ok, but is it in the works, or not? That's the question that Kenwood won't answer directly. Never would. I thought it was going to get resolved this week, but you've made it clear that's not going to happen.
When it all gets broken down, there are only two possible responses by Kenwood on the subject:
-- (1) There will be a solution, we just can't say when that will be.
--(2) We don't know if there will ever be a solution.
All agree that this is a major issue. Now, logically, if, as you say "as of right now, there is no known solution," then the only real answer can be (2), i.e., you don't know if there ever will be one.
What you have to grasp is that this one is a deal-killer. If it's not going to happen then people who are purchasing sure want to know. And, even more, people who have already purchased want to know. So it's not as if people can just move on to the next subject with a "truce." I happen to like the cover art that gets downloaded off OpenGlobe. Should we stop talking about that, too? After all, it's already been mentioned. Or did you just mean stop talking about the bad things that have already been mentioned?
At last year's CES, the Kenwood representative at the Sovereign exhibit spent time trying to convince me that Kenwood had "never" promised multichanger support by Entre (this was a month after I purchased it). You have now stated that it was a "mistake" to have stated that on the Kenwood website, and that the mistake was rectified by removing it from the website. On the multiple occasions that I, and others, have talked to Kenwood about this, we get politician's answers ("we can neither confirm nor deny . . . "). And all the while, Kenwood has tried to convey the message that it "will" come, just as long as Kenwood doesn't say it.
This may sound hard to believe, but I'm just as tired of talking about this as you are of hearing it. I'm not interested in legal remedies (and I'm a lawyer) . . . I just want to know: IS THIS THING GOING TO WORK LIKE KENWOOD SAID IT WOULD? If you don't know if that will ever happen, THEN KENWOOD SHOULD JUST SAY SO. But to have a Kenwood representative appear on this site and ask for a "truce," meaning, quit talking about that subject, is just mind-boggling.
I'd like to quit talking about it. And, no, I'm not threatening to continue talking about it . . . unless Kenwood says something . . . again . . . I really want to move off it. Perhaps Kenwood should take comfort in the fact that I'm one of the few people that this really bothers, but, I would hate to see people arrive at disc 400 just in time for their warranty to have run.
I am a genuine admirer of Entre. I like it, and have said so. If the support I was promised is offered, I'll continue to say so. I was genuinely enthused when you first appeared on this board, because it signified to me that this question had been answered, and Kenwood was no longer "hiding" from the subject. I just want to know if I should stick with the program, and the ANSWER to the question of multichanger support is a vital piece of information for that decision.
I would like to think that getting an answer is as simple as asking the question. But that would be too easy.