No, they did have some help contact but they took it down. Also, from what I read they just provide canned, unhelpful responses.
I saw where someone else posted the same problem, it crashes at exactly 30% loaded - just like what happens to me. Many people are having problems with the ABC player - Hulu and others work fine. There is no where to go to get any real help. So those of us with problems are SOL.
To watch Lost I am going to either watch it in segments on youtube or wait till they repeat it on ABC.