Ironlight is right in saying that my wi-fi system is plain vanilla because I have not entered the MAC addresses of each component in my house into the wi-fi system. However, one of the things that I tried on Sunday was to enter the specific MAC address of the Roku box. But I still could not get it to connect to my network either through the wired or wireless connections, so I'm not sure that that is the root cause of my problems.
I called Roku last evening and spent 3 hours (yes, 3 hours is not a typo) with one of their techs, trying to get the Roku unit to connect to my home network. We tried just about everything under the sun, but ultimately gave up because we could not get it to link up. One of the things we tried was resetting the unit by pushing down on the reset button, but alas, that got us nowhere either.
Westly-C, I cannot get to the settings page on the Roku because it will not connect to my network. So I am not able to change any settings on the Roku itself. And as I mentioned earlier, adding the Roku's MAC address to the firewall in my router did not help either.
At the end of the 3 hours of frustration, the Roku tech suggested that I should return the unit and get a new one. He and his supervisor felt that maybe there was something wrong with the unit I have. I will send the unit back to Amazon this weekend and get a new one. I will have the Roku unit until Saturday, so if anyone has any more ideas of things that I could try, please let me know and I will give it a shot.
The Roku tech I talked to confessed that he had only been on the job for a week, so he kept going to his supervisor for advice. If I have to call back another time, I am going to request that they assign a more experienced technician to me, even if it means waiting longer for someone to help me out.
I was really bummed out last evening, but I am better today!