Netflix/Sony KDL-52EZ701 Unsupported Signal. Please check the device output. - AVS Forum
Video Download Services & Hardware > Netflix/Sony KDL-52EZ701 Unsupported Signal. Please check the device output.
Dogcliff's Avatar Dogcliff 02:49 PM 06-14-2012
When I attempt to stream 'Downtown Abbey', Netflix goes all the way through it's load cycle, then the screen blanks with the following error message 'Unsupported Signal. Please check the device output.'. The audio plays normally, and is pausable. This has happened with one other show a year ago, but I forgot which one. Besides this one program, everything else streams fine.

Huh? Anybody else seen this, or have a fix? Try it yourself for me?

DC

andyross63's Avatar andyross63 04:28 PM 06-14-2012
Is it any episode, or only a particular one?
Dogcliff's Avatar Dogcliff 06:45 PM 06-14-2012
First two episodes are all I've checked...same for both.

DC
JChin's Avatar JChin 08:05 PM 06-14-2012
Hi Dogcliff, just play this "Masterpiece Classic Downton Abbey" Ep1 with no issue.
Dogcliff's Avatar Dogcliff 10:26 PM 06-14-2012
Thanks for the assist...So, what, then?
JChin's Avatar JChin 06:24 AM 06-15-2012
^^^ If your component player for NetFlix allow it, try deleting NetFlix app and reinstalling.

Or see if this page from dotcomol can help.
andyross63's Avatar andyross63 04:40 PM 06-15-2012
I tried on my KV-46EX700. It did play OK. It's SD Widescreen.
Dogcliff's Avatar Dogcliff 07:09 PM 06-15-2012
Quote:
Originally Posted by JChin View Post

^^^ If your component player for NetFlix allow it, try deleting NetFlix app and reinstalling.
Or see if this page from dotcomol can help.

No help...Can't uninstall the service, didn't find anything at dotcomol...

...sigh...
andyross63's Avatar andyross63 06:48 AM 06-16-2012
I checked the Sony site, and there is no 52EZ701. Did you mean 52EX701? If so, it's basically the same as my 46EX700. I think the 701 was a variation sold at Costco or was the one that came with the wireless USB stick.

Make certain you have the latest firmware. The latest update was 4/13/12 and is version 4.110.
Dogcliff's Avatar Dogcliff 02:32 PM 06-16-2012
No fix, but a workaround...I was actually streaming through my Sony blueray player BDP N460 through HDMI. When I connected LAN to the TV, I was able to view the program. Yeah!
Dogcliff's Avatar Dogcliff 02:41 PM 06-16-2012
Judder/stutter/strobing...In the process of troubleshooting this problem, I streamed Mad Men(Netflix) through both the TV and BD player. Where I had suffered through four almost unwatchable seasons through the BD player with severe judder, when I streamed to the TV directly, I had great, smooth action. No panning stutter/strobing. Could all of the problems with this issue be a device issue? Just sayin'

dc
andyross63's Avatar andyross63 06:55 AM 06-17-2012
Does your N460 have the latest firmware, too? If it updates like my S370 & S380, you can trigger it from one of the menus.
http://esupport.sony.com/US/p/model-home.pl?mdl=BDPN460&template_id=1&region_id=1&tab=download#/downloadTab
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