HBO Go not authenticating on Apple TV (DirecTV subscriber) - AVS Forum
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post #1 of 1 Old 07-31-2013, 07:55 AM - Thread Starter
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My mother-in-law is a DirecTV subscriber with HBO in her package, and she has successfully authenticated HBO Go on her iPad. When AppleTV finally allowed included DirecTV subscribers in its HBO Go package, she was excited to be able to watch on her TV, and asked me to help her set it up.

However, I cannot authenticate. I get the code from Apple TV, go to HBO Go on my computer and enter it after running through all the steps, and it says that I'm authenticated, but AppleTV never completes the handshake (just keeps displaying the code).

I spent way too much time on the phone with Apple, only to be told that this is an HBO issue and not an Apple TV issue. Of course HBO tells me it's an Apple TV issue.

Obviously since she's authenticating on her iPad this must be an AppleTV issue (and the exclusion of DirecTV subscribers in the initial release would seem to be another red flag).

Have any other DirecTV subscribers had the same issue and resolved it?

Thanks.

Jim
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