Netflix 5.1 mixed up audio channels - AVS Forum
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Old 08-06-2013, 08:18 PM - Thread Starter
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On some selections, the center and right front audio channels are swapped.

My Onkyo receiver decodes Dolby Digital Plus, and I'm streaming using a Roku 2 XD.

This has happened on 3 out of 5 episodes of Orange Is The New Black, 1 out of 7 episodes of animated Star Trek, and none of 5 episodes of Arrested Development.

Netflix support suggested I uninstall and reinstall the Netflix app. I did, still same issue.
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Old 08-06-2013, 08:23 PM
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So you have obvious center channel dialog coming from the right speaker? Your avr does the decoding rather than your Roku?

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Old 08-06-2013, 10:27 PM - Thread Starter
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Yes, and the center channel has the right channel stuff (music, ambient FX).

The receiver gets the Roku output via HDMI, and I've tried all the available modes. Straight decode, direct, the Dobly processing variants, the Audessey room correction settings.

The weird thing it's only certain episodes, and always the same. It's not intermittent. I guess I should make a note of which episodes do it.
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Old 08-07-2013, 11:29 PM
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Quote:
Originally Posted by tonewheeltom View Post

Yes, and the center channel has the right channel stuff (music, ambient FX).

The receiver gets the Roku output via HDMI, and I've tried all the available modes. Straight decode, direct, the Dobly processing variants, the Audessey room correction settings.

The weird thing it's only certain episodes, and always the same. It's not intermittent. I guess I should make a note of which episodes do it.
Go ahead and list out the episodes and then we can try them out on different streaming devices. There could be a problem with the files.

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Old 08-08-2013, 06:09 AM - Thread Starter
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Orange Is The New Black
Episode 1 is correct
Episodes 2-5 right front and center are swapped

Star Trek: The Animated Series
Episodes 1-2, 4-6 are correct
Episode 3 right front and center are swapped
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Old 08-08-2013, 09:36 AM
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Hah. Yeah, there are some problems going on there. Even the 23FPS test clip's audio channels are reversed.
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Old 08-08-2013, 10:35 AM - Thread Starter
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Originally Posted by DaveFi View Post

Hah. Yeah, there are some problems going on there. Even the 23FPS test clip's audio channels are reversed.

Thanks for checking. I'm glad it's not my system. I guess we should tell Netflix.
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Old 08-08-2013, 06:40 PM
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I can confirm the same problem on my Roku 2 XD, playing 5.1 DD+ through my Yamaha receiver. I noticed it with Orange Is the New Black. Glad it's not just me!

I did find that if you go into the audio settings and choose the stereo mix, the dialog is centered properly. Of course you lose surround, but that's a lot less annoying than hearing everything out of the right channel.
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Old 08-08-2013, 11:49 PM
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It's the files. Tried with an Apple TV running out regular dolby digital and the channels are switched around on episode 2 of Orange Is The New Black with all the dialogue coming out of the right speaker. When people report this problem to Netflix they should make note that multiple people are reporting this problem on different devices.

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Old 08-10-2013, 02:09 PM
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I am having the same problem. I am calling Netflix as I am typing. Everyone should do the same and ask for a monthly credit until the problem is fixed.

Cheers, Michael

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Old 08-10-2013, 02:23 PM
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Netflix is aware of the problem. They have received multiple complaints. And I asked for and received a one month credit.

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Old 10-01-2013, 02:07 PM
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This happened to me on Amazon as well,but can't remember which show,either Continuum,or Under the Dome. Netflix had this problem for years on some movies.

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Old 10-01-2013, 06:18 PM
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Had this problem a few nights ago when I tried watching Event Horizon. Roku 3 with Denon 2309CI receiver. The center channel dialog was coming out of the left speaker. The 1992 movie Toys had sound problems too for a while, I assume it was corrected since I haven't revisited that movie. All you can do is report the title to Netflix and hope they correct the problem.

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Old 10-03-2013, 01:57 PM
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Quote:
Originally Posted by tonewheeltom View Post

Orange Is The New Black
Episode 1 is correct
Episodes 2-5 right front and center are swapped

Star Trek: The Animated Series
Episodes 1-2, 4-6 are correct
Episode 3 right front and center are swapped

they must have corrected Orange since I recently watched those episodes and didn't have that issue.

i remember running into the animated Star Trek issue when it was first released. I had reported it, but I guess they never re-encoded the episode.

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